CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Frisco, TX to Danville, CA
Kat did a great job transporting Sunny from TX to CA! Thank you!!
Shipment from Eureka, CA to Clearwater, FL
Valeta was absolutely amazing!! Our Gigi was handled with care and love. We would highly recommend Valeta to anyone and will use her services again in the future if needed. Valeta kept us updated during the entire trip--from the moment Gigi was picked up to the moment she was dropped off.
Shipment from Queens, NY to Seven Springs, NC
On very short notice, Sharessa and Morgan coordinated to deliver my dog from the airport to my home. There was excellent communication throughout the trip and I felt that my puppy was in great hands. She arrived in good spirits and I am so thankful I chose this team! I would recommend them to anyone looking for transport.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Rockwell, NC to The Bronx, NY
Great job. Pup was happy and safe.
Shipment from Killeen, TX to Myrtle Beach, SC
Did an excellent job! Highly recommend them!
Shipment from Baylis, IL to Des Plaines, IL
Amazing service!
Shipment from Godley, TX to Erath, LA
Tim did a great job and was a great communicator throughout the trip!
Shipment from Newark, NJ to Boston, MA
Annie was amazing- highly recommend!! When a last-minute scheduling conflict prevented me from picking up my new kitten from the breeder, Annie was able to arrange pick up with only 48 hours notice. She communicated both with me and the breeder to ensure a smooth handoff and arrived exactly on time, giving me updates along the four hour drive. Her price was fair and her transport van is clean and well arranged. I would hire Annie again in the future without hesitation.
Shipment from Fort Pierce, FL to Beaufort, SC
Hayley did a fantastic job! Great with communication, timely delivery, great equipment, and professional! She showed the upmost care for our cat Dan! She's a true animal lover not just another person hauling your pet! I'm not sure that 5 stars fully reflects my gratitude for and appreciation of Hayley! Many thanks from our cat Dan, me, and my family!
Shipment from Boca Raton, FL to Houston, TX
Very happy. I like that they kept in touch & sent me pics.
Shipment from Chicago, IL to New York, NY
Adam was amazing transporting our pups. He went above and beyond. He was in near constant communication and shared pictures along their journey. When they felt anxious, he took the time out to stop and take them to a nearby park for an hour so they could relax a bit more and enjoy themselves. He even went to Costco to pick them up their specific brand of food after we ran out. A great experience for us and our dogs 🐶. 10/10 would recommend.
Shipment from Nanuet, NY to Phoenix, AZ
Great service! Very patient, communicative and safely reunited my companion to our new home!! Couldn’t be more thankful!!
Shipment from New York, NY to Dacula, GA
Took care of my dog Jesper and gave regular updates.
Shipment from Winston, OR to Thomasville, GA
Kala was awesome. She is wonderful with animals. She kept in contact with me the whole way from Oregon to Georgia with text and updated pics daily. I would highly recommend her to transport any pet you have.
Shipment from Fort Lewis, WA to Watauga, TN
Kala is absolutely amazing! We were so nervous to send our pup across country, but Kala took amazing care of her. She kept us up to date with daily photos and we were able to track her location throughout the entire trip. If you need someone to transport your pets, Kala is the best one to do it. I highly recommend!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.