CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Absolutely amazing! Mylo is typically very shy with men but he was stress free and so happy to be by his side. I got so many picture and video updates, as well as was able to track them the whole time. Stress free for me and Mylo. I appreciate it so much!!!
Be careful. I got scammed. I paid Ashley $500 to transport my dog from Missouri and Maryland on April 28 2023. I have been calling and texting her to cancel the service an get my refund back. But she is not responding to my calls and texts. Additionally I sent her a cashapp request of $500. But still no response from Ashley. I have also contacted Citizenshipper costumer service, they are saying that I need to figure out the issue with Ashley directly. I have all the prof of my phone. YALL BE CAREFUL. I didn’t get my dog transported and I didn’t get my $500 back. So yes I got scammed.
Keith is very professional. I could not be more satisfied with the service he provided. He picked up my dream boat in Georgia and drove it to Connecticut. Every step of the way he was in communication with me. I would recommend Keith for every job large or small. You will not have to worry or guess when you book him.
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I would not even give 1 star. This company is a total scam. Lissa agreed to transport my puppy from Maine to a trainer in North Carolina. The day before the pick up she said her partner would pick up the puppy and take it to Massachusetts and Lissa would pick up puppy there the following day and begin the transport to NC. Lissa texts me and said they were on the road and that my puppy was being a good girl and then later texted they were in Maryland. I then get a text from the woman in Massachusetts telling me Lissa never picked up my puppy and that she still had her. I had to have a friend who was an hour and a half away go pick up my puppy as it was a 4 plus hour drive for me to get her. My trainer talked to Lissa and she assured him that she had my puppy and would deliver the following day. Trainer asked for her to send photo of puppy she said she would but never did - because she did not have the dog! Of course she was paid up front and has not responded to my request for a refund. Stay far far away from this scammer
Very satisfied. Highly recommend
Great service, on time, fair rate, very nice guy to work with. Highly recommend.
The communication was great! He did a last minute trip for me 7 hour drive from Sarah MS to Pensacola FL. He took care of my baby puppy and sent a photo along the way. Highly recommend him for your trip! I am beyond thankful that he was available to make this journey for me!
Ashley was a pleasure to work with! She safely transported our 5 cats and communicated with us every step of the way. She went above & beyond to make sure the kitties were comfortable on the trip. We were very pleased with her great service!
Nesta was so gentle with my puppy and even more than that was extremely professional. She mapped the route, handled the transport agreement and payment, made a friend in my puppy’s breeder, picked up all documents along the way, kept Fairytale safe and comfortable, and actually arrived a little ahead of her scheduled time. And I got a hug! I’m sold on Nesta for any and all future transports! ♥️ I never dreamed I could feel so safe entrusting a pet to a stranger!
She was very excellent had a bit of a rough patch with GPS issues but overall good experience with a good price
JoDee is caring and professional. She made this so easy and stress free. I would highly recommend JoDee to anyone who wants to have their dog transport. She did an amazing job and I will definitely use her service again. Sully arrived relax and happy after traveling from LA to Charleston SC with JoDee in less than 2 days!
When I first signed up with Citizen Shipper, I was shocked that 19 "shippers" contacted me. It was very confusing. I didn't know who to choose. So I thought to look for someone who just seemed like a good person. I chose Angel because she seemed like a real person, not a corporation. Angel brought our sweet, but energetic 1 yr old dog from Houston Tx to Salinas Ca, about 1,800 miles. Angel didn't use a crate, which we really appreciated. Our dog would not tolerate that, she wants to watch the world as it passes by the window. Angel was super friendly, and you could tell she really cared about animals. (At the end of the trip, our dog still wanted to give Angel love, and she asked for a picture with our dog.) Probably best of all, Angel kept us updated throughout the trip, several times a day. She sent us texts, pictures, and videos of our dog in her car and on walks in parks during potty stops. I definitely recommend her.
Service was excellent! Tammy stopped multiple times to feed and walk our puppy. She sent updates throughout the trip and had our puppy picked up and delivered in a very timely manner. She far exceeded our expectations.
My baby was so well taken care of and I couldn’t be more happy. I knew at all times where my dog was because of the Life360 they shared with me. The communication was absolutely amazing. I had multiple texts a day about how my dog was and pictures as well. They are amazing and I would recommend!