CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
31 lbs American Staffordshire Terrier from Atlanta, GA to Waite Hill, OH (725 mi)
Travis was amazing with our 3-legged rescue pitbull. He was responsive, sent a Waze link to track progress, sent photos throughout the trip, and even coordinated with the foster home to keep everyone on the same page. I cannot recommend this service enough, and would happily use again.
12 lbs Cat from Thibodaux, LA to Champaign, IL (814 mi)
Pam was a joy to work with from my first nervous contact to our hug hello. She took such good care of our precious Tiger Baby who was brought 850 miles up through the US to join my sister, her mama, who had to abruptly "escape" a bad domestic situation. As her big sis i soooo wanted to find a way to safetly bring up her precious fur baby in a way i could afford. Pam worked with me every step from timing to price and sent notes and photos along the way and arrrived right when and where she said she would. Thank you Pam of Arkie's Ark! You are the BEST!
13 lbs Cat from Springfield, IL to Columbia, MD (780 mi)
Very happy with the transport!! Christian was very nice and kept us notified of location and how the kitties were doing. So appreciative of the help in getting or fur family members to our new home. Highly recommend!! If I ever need help with pet transport again I would definitely choose them again.
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31 lbs Mini Aussie doodle from Nashville, TN to Breckenridge, CO (1237 mi)
Devin was so helpful and kind. From the beginning he was clear with dates, length of trip, what to expect. We appreciated his updates and pictures and his good care of Harley. Would highly recommend!
45 lbs Goldendoodle from Nashville, TN to Nahant, MA (1153 mi)
Very attentive and kept me updated! My dogs were happy and got here so quick and took some stuff with him too!
16 lbs Cat from Las Vegas, NV to Westland, MI (2006 mi)
Dawn was incredible. She went above and beyond to make sure me and my boys had a great experience. Great updates and communication. Would highly recommend!
25 lbs Doodle from Solon, OH to Mount Kisco, NY (473 mi)
Highly recommend! Everything was great
9 lbs Rat Terrier from Gonzales, TX to St. Augustine, FL (1043 mi)
Ā **THE CONTENTS OF THIS REVIEW ARE CURRENTLY BEING EVALUATED**
19 lbs Shih Tzu from Fort Myers, FL to Santa Fe, NM (1894 mi)
Lisa and family were so incredibly caring and kind delivering my sweet senior dog to my parents! If I ever need services again I will contact Lisa! I can not say enough about how wonderful they are. Forever grateful!
53 lbs Pitt Bull Terrier from San Jose, CA to Meridian, ID (663 mi)
My American Pitbull/ Bully has travel anxiety and slow to trust strangers but Judi did wonderfully with my girl, Cyn! I had multiple updates with live pictures & was even able to track their journey on life360! Very amazing experience! If it comes down to it, I would definitely book with her, worth the money!!
60 lbs Basset hound from Texas, TX to Honesdale, PA (1637 mi)
Fetch and Fly went far beyond simply transporting my three Basset Hounds ā they carried us through one of the hardest decisions of my life with compassion, professionalism, and genuine care. From the very beginning, the entire team provided constant reassurance that my dogs would arrive safe, comfortable, and loved, but what truly stood out was the emotional support they gave me. They understood how difficult this transition was and treated it with the respect and empathy it deserved. The communication was excellent, the process was smooth, and every person I interacted with was kind, patient, and deeply invested in doing things the right way. My dogs arrived safely to their new forever home, and I couldnāt have asked for a better experience during such a sensitive moment. I am incredibly grateful to Fetch and Fly and would highly recommend them to anyone who needs pet transport handled with professionalism, heart, and integrity. Thank you all!
6 lbs French Bulldog from La Vernia, TX to Godley, TX (269 mi)
Great communication and took great care of the pup along the ride! Will definitely use again for transport in the future.
Pets and Animals from Palm Springs, CA to Seattle, WA (1248 mi)
Pet Transit Solutions were professional and flexible when coordinating with me for a very difficult court-order stolen pet surrender and delivery back home to me. They handled the situation sensitively for everyone (even for the thief surrendering her) and put my parrotās best interests first. They were attentive and even stopped to pick up some of her favorite fruit for her to nibble on. I never asked them to, they just did it because they felt that was what she needed for the most comfortable trip possible out of a bad situation and a lengthy journey home. Pickup was scheduled 2 days before and delivery from California to Seattle was completed in a remarkable 16 hours door-to-door. Far and above what I was expecting and better by far than anything anyone else was offering. Pricing was absolutely fair and a hefty tip was added. If I could give 10 stars I would do it without even hesitating. Just stop looking, book these people, these are your people!!
18 lbs Cat from Brooklyn, NY to Philadelphia, PA (101 mi)
Lois was wonderful, friendly, and comforting for my cat on a 2 hour drive. It's only a few hours after my cat is in our new home and he is already adjusting to the new space.
Cruising Bikes / Choppers from Fresno, CA to Roseville, CA (183 mi)
He came to my house at 5:10 AM, picked up the motorcycle and he made sure he had a covered trailer for the motorcycle in case it rained. The 2026 Royal Enfield Bullet was brand new and needed it's first servicing. He drove three hours away to the certified mechanic, waited three hours for them to finish and drove three hours back in one day. The motorcycle looked better when it came back than when I gave it to him. He always airs on the side of caution when he's driving; I observed his driving --he's an expert. He communicates superbly as well.