CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dover, VT to Barrington, NH
Jonathan was wonderful to work with! He delivered a puppy from VT to NH with no issue at all. He was on time to both locations and sent pictures upon delivery. Great communication before pickup as well. Highly recommend.
Shipment from Virginia Beach, VA to Gig Harbor, WA
Tina at AVL Transport did an outstanding job transporting our 60lb Golden Retriever, Sunny, from Virginia to Washington. She was communicative throughout the trip, kept us updated, and delivered right on schedule. Sunny arrived happy, healthy, and clearly well cared for the whole way. Beyond the great service, Tina was accommodating with our scheduling needs and her pricing was the best we found for a cross-country transport. Highly recommend her if you need a reliable, trustworthy pet transporter. We couldn't be happier!
Shipment from Abilene, TX to Denver, CO
Melissa was fantastic throughout the whole process, we could not fault her one bit. Due to our circumstances we were back in England arranging for our beloved dog Nala to be transported to Denver which due to the distance and time difference from England to America my wife and I were very anxious, Melissa not only made Nala feel comfortable who is also quite nervous but she updated me every step of the way with messages and videos. She was professional throughout and really put us at ease she kept Nala safe and comfortable, she made the whole process from collection to drop off smooth. I would recommend to anyone thinking of using. Thank you again for treating our dog with such care and being a true professional throughout thank you!
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Shipment from New York, NY to Huntersville, NC
I'm very satisfied with this service. I'm glad I found this company to deliver my dog. I definitely will use this service again and I will recommend this everyone I know.
Shipment from Gallup, NM to Butler, PA
Tina was awesome. She safely brought my Nakita home. Love her❤️
Shipment from Whitefish, MT to Raleigh, NC
Working with Samantha was amazing! She answered all my questions, sent lots of updates and pictures in transit, and arrived right on time. I'd absolutely trust her to drive my dog again!
Shipment from Lancaster, OH to Greensburg, PA
I would definitely hire again. Kept me informed the whole way fought for me. When needed, be with the breeder. By thought I mean stood up for I would definitely hire again, first time going through somebody to get a puppy through a delivery service best experience
Shipment from Los Angeles, CA to Las Vegas, NV
Absolutely wonderful. Professional, on time, communicative, easy to work with. Can't express how thankful I am to Bryan for transporting my sick kitty while I was abroad!
Shipment from Brownsville, TX to Encinitas, CA
Hands down the best driver for our pets!!! Super kind and knowledgeable. I was terrified of doing this because one of my dogs is in pain from some terrible arthritis and the other one is a large ball of anxiety. He made sure to give me plenty of updates, made their space comfy and was just wonderful. Thanks for everything. My pups are back home and happy ad can be. My husband was even surprised at how hapoy they were because they often come back from boarding super crazy.
Shipment from Cumming, GA to Jackson, MS
I want to say how good your service is. We had to get my daughters 2 dogs from Atlanta to Mississippi quickly. You guys responded immediately and what an outstanding experience you gave us. Constant communication throughout the journey, updates, pitchers, etc. I would highly recommend you for any pet transportation needed. Thanks for taking such good care of them and delivering them safely.
Shipment from Los Angeles, CA to McDonough, GA
Words cannot explain how amazing this experience was! B&T Transportation is everything you could ask for. Communication was amazing, pick up and drop off so smooth. Highly recommend!! Thank you B&T for bringing our two babies (cockatiel birds) to us with such care and safety. Truly amazing! ❤️
Shipment from Barrington, NJ to Riverton, UT
Great communication, seamless experience. Driver was incredible. Highly recommend.
Shipment from Saluda, SC to Waldorf, MD
⭐⭐⭐⭐⭐ We had a wonderful experience with Andrey and Waggin Wheels! Communication was excellent from start to finish, and I always felt confident that our puppy was in great hands. The care and attention given to her during transport was outstanding, and delivery was incredibly fast and smooth. Our puppy arrived happy, healthy, and very well taken care of. It’s clear Andrey truly cares about the animals he transports. I would absolutely recommend Andrey and Waggin Wheels to anyone looking for safe, reliable, and professional puppy transportation. We will definitely use them again!
Shipment from Baltic, OH to Rye, NY
Super helpful! Bill delivered my puppy safe and sound from Ohio to NY. The little guy was even sleeping when he arrived. 10/10
Shipment from Pomona, CA to Fort Campbell, KY
I recommend Tina, she did a phenomenal job transporting my French bulldog all the way from California to Kentucky! Kept me updated, and was very sweet throughout everything! Your animal will be in great hands! Can’t recommend her enough. 😊🙏❤️
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.