CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Morrisville, NC to San Diego, CA
Darby is professional, friendly, kind, caring and detailed oriented. She provided superior service from the bid all the way through the booking. She responded promptly and patiently and thoroughly answered all my many questions. Once the shipment was booked she set my mind at ease by providing instructions for pup pick up and complete details on flight departure and arrival times I 💯 percent trust Darby with my pups and plan to use her again with my next pup pick up. Signed… Happy Customer Constance!
Shipment from Morristown, TN to Woodstock, GA
Barry was wonderful! He answered my initial posting promptly and courteously. He messaged me throughout the experience. He was terrific! And helpful! This was my first time using a pet transport service and it was a very positive experience. I will use Barry and his company again. Thank you!
Shipment from Tucson, AZ to Litchfield, CT
Tina provided excellent service. She arrived to pick up our English Setter earlier than projected, provided regular text updates with photos as she made her way across the U.S., and delivered our dog a day earlier than projected. Everything went smoothly. Tina did not make the cheapest bid, nor was she the most expensive. But for a reasonable cost to bring our dog across the country, she was the best choice.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Dallas, TX to Ocoee, FL
Great experience! My driver, Darcell was awesome. He responds to communication very quickly and seemed like a genuinely nice person. Maureen helped facilitate everything and she was helpful with all my concerns. Thank you!
Shipment from Thomaston, GA to Bee Branch, AR
Excellent service. She arrived on time, communicated well, including photos, the entire way, and kept us updated throughout. Everything went smoothly and we really appreciated it. Very Friendly!
Shipment from Ozark, AL to El Paso, TX
I had the pleasure of working with Corky Critters for the transport of six canines, and I cannot speak highly enough of the experience. During the process, we encountered an unexpected and complex challenge that required immediate attention and flexibility. Corky stepped in with professionalism, compassion, and a true commitment to service. Not only did she accommodate the urgent return transport at a discounted rate, but she also became a trusted resource in helping me navigate and resolve a much larger issue. Her responsiveness, integrity, and willingness to go above and beyond made a significant difference during a very stressful situation. It is rare to find someone who operates with both such high standards and genuine care for their clients. I am truly grateful for her support and would confidently recommend Corky Critters to anyone in need of reliable and professional animal transport services. Globalus LLC Tahirah Sumbry
Shipment from Thomasville, GA to Manhattan, KS
This was my first time getting someone go drive my puppy! I was super nervous but I took the chance and I am glad I did! Austin picked up my new 8 week old puppy and drove from GA overnight to get her here in KS (roughly 20 hours)! We received update picks to both me and the breeder the entire drive! My puppy arrived safe, clean, and happy!! I am so grateful for how well they treated me and my puppy during the trip! Would definitely use them again!!
Shipment from Atlanta, GA to Los Angeles, CA
I selected Home Sweet Home Pet Delivery based on the strength of the reviews and now that I've used the service, I understand why the reviews are so outstanding. Terry's communication was flawless and frequent. He was the most professional and thorough transporter I've ever worked with. I can't recommend him highly enough! A++
Shipment from Woodbridge, VA to Wesley Chapel, FL
I cannot recommend this pet transport service highly enough. He safely—and somehow still ahead of schedule—transported my three large dogs from Virginia to Florida with exceptional care and professionalism. From start to finish, he was communicative, thorough, and clearly very experienced. He provided regular updates, including photos and videos, and even shared his live location, which gave me total peace of mind without needing to purchase tracking devices. It was obvious he truly understands dogs—he knew exactly how to handle them, what to watch for, and how to keep them safe and comfortable throughout the journey. My dogs are three American Staffordshire Terriers ranging from 60–80 pounds, and he accommodated them perfectly in secure kennels. He kept me updated on their energy levels and overall well-being the entire time. What really set him apart was how much he went above and beyond. He arrived ahead of schedule, accommodated a last-minute change in delivery location, and even helped carry in the large crates. He stayed with me until the dogs were fully checked into their training facility and even offered to help load the crates back into my car. He is not the cheapest option—but you absolutely get what you pay for. If you love your dogs like family, this is the person you want handling their transport. His qualifications, certifications, and experience truly show in the quality of his work. Like many others have said, you will not regret choosing him. He is simply the best at what he does.
Shipment from Easton, PA to Queens, NY
Angie was truly phenomenal! Seamless communication, door to door transfer and my dog was so comfortable during our ride. Great company and you can tell Angie truly cares about animals. Will be using her exclusively moving forward. than you!
Shipment from Portsmouth, VA to Kuna, ID
Amazing experience getting our kitty from VA to ID. Thank you. Highly recommend this company they are great.
Shipment from San Francisco, CA to Chicago, IL
We sent our 70lb lovable pittie with Jessica from San Francisco to Chicago to help with our move. At first, we were a bit hesitant to use citizen shipper/do a pet transfer but from the start, Jessica made us feel confident about our decision. She was extremely responsive, reassuring and friendly! We could clearly tell she treated Finley like her own on this roadtrip. She gave multiple daily updates and couldn't have been more fantastic. Would highly recommend her if you're in need of a pet transfer! 11/10!!!
Shipment from Destin, FL to New York, NY
Great job, no problems what so ever. Picked up when scheduled, delivered when promised, communicated along the way. When Bou got out of the van and greeted me after the trip, he tried to climb back in. That told me all I needed to know.
Shipment from Aurora, CO to Spokane, WA
Outstanding. Wonderful people, wonderful service. Carey and Judy treated my nervous Joey like family. Joey was picked up on time and delivered on time. A happy boy throughout the entire journey. THANK YOU Carey & Judy!!
Shipment from Carson City, NV to Louisville, KY
I am extremely satisfied with SurePath Express LLC. They transported a vehicle from Nevada to Kentucky after another company delayed for weeks. The process was smooth with SurePath, and they kept me updated along the way. The car was even delivered a day early. I would have no problem booking them in the future if needed.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.