CitizenShipper Reviews:
What 76,280+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,280 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from St. George, UT to Wilmington, NC
Hayley's service was exceptional. It was like having a dear family member take my pet to our desired location. I trusted her 100 percent. She kept me up to date with pictures 3x a day! I knew from the moment I picked her, I would feel secure and happy in my choice. She is so loving and sweet. Don't hesitate at all with booking her. She is worth every penny and more. I feel I gained a dear friend too. When you want the best for your baby, just pick Hayley, she's a natural pet lover and will do her very best to ensure your pet is happy all the way to their destination.
Shipment from Portland, ME to Portland, OR
Shipper initially was very good with communication. 24 hours before pick up, they cancelled the trip because we were not able to get Dog to a new location. We had agreed to one location and time, then we were told that wasnât going to work. Be very clear when working with this shipper with dates and pick up times.
Shipment from Summerville, SC to Austin, TX
Fantastic experience! Our belongings were transported from Charleston to Austin quickly and safely. The service was reliable, professional, and everything went smoothly from start to finish. We are very happy with the delivery and would highly recommend Pet Tasker!
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Shipment from Nashville, TN to Austin, TX
Danny was fantastic! He transported our belongings from Nashville to Austin safely and quickly. He even placed our fragile items inside his own car to make sure they arrived without any damage. He was kind, professional, reliable, and took great care of everything. We couldnât have asked for a better experience and would absolutely recommend him!
Shipment from St. Louis, MO to Spokane, WA
Did a great job! I was thinking ground transport to save money but ended up getting my puppy delivered by air with an air nanny for the same price as the competition was going to charge for ground travel! Needless to say I had my puppy the next day instead of a. Week or. Two later! THANK YOU CITIZEN SHIPPER!!, and thank you Alexia!!!đ
Shipment from Scottsdale, AZ to Houston, TX
We had an absolutely wonderful experience with Hayley transporting our dog and two cats. We were looking for someone we could truly trust with our pets, and after seeing her already excellent reviews, we felt confident reaching out to herâand we are so glad we did! Hayley was incredibly responsive throughout the entire journey and kept us constantly updated, which gave us so much peace of mind. She took exceptional care of all three of our pets and treated them as if they were her own. Once she delivered them, she even made sure everything was okay with the animals before leaving. We couldnât have asked for a more caring, reliable, and trustworthy person to transport our pets. If youâre looking for someone to transport your animals, please reach out to Hayley. Your pets will be in the safest and most caring hands!
Shipment from Boynton Beach, FL to Boulder, CO
Cancelled at the last minute, hours before pickup no call. Not very professional!
Shipment from Prosper, TX to Santa Barbara, CA
Kahu service was outstanding. She kept me informed all the way in. My border collie arrived. Happy and safe. I definitely recommend. Kahu .
Shipment from Queens, NY to Spring, TX
Everything was great, the only point for improvement is a better coordination at the pick up from JFK airport. We had a connection flight and there was a misunderstanding regarding the time schedule. Gladly, everything was resolved. The dog got a great care, and was transported to us very quickly, which is appreciated, especially after a long trans-Atlantic journey. Thank you!
Shipment from Durham, NC to Provo, UT
Monique was absolutely fantastic. We have never done something like this so weâre a little apprehensive, but Monique was professional, kind, responsive, and extremely communicative throughout the whole trip across the country. Could not recommend her more highly! We were confident our pups were being cared for and loved along the way.
Shipment from Fredericksburg, TX to Portland, ME
Stacy was fabulous! Fast, communicative and our two labs arrived safely and happily. We were very pleased!!!
Shipment from Jacksonville, NC to Carlsbad, CA
We couldnât have asked for a better experience with Paws Across America! From the moment Boogie was picked up until he safely arrived in California, they were professional, caring, and incredibly communicative. They kept us updated throughout the entire trip with frequent messages, photos, and real-time tracking, so we always knew where Boogie was and how he was doing. They even let us know when they stopped for breaks or encountered any delays, which gave us tremendous peace of mind. Most importantly, it was obvious that Boogieâs safety and well-being were their top priorities. He was well cared for, secure, and treated like one of their own during the journey. Transporting a beloved pet across the country is stressful, but Judi and Jim made the entire process easy and worry-free. We are so grateful for the exceptional care they provided and would recommend them without hesitation to anyone looking for reliable, compassionate pet transport. Thank you both for getting our boy safely home!
Shipment from Danbury, CT to Columbus, OH
She was amazing , she communicated as much as she could and was so amazing our our big boy . Thank you again for delivering us our buddy
Shipment from New Hartford, NY to Jupiter, FL
i am sorry i have to leave 1 star as that is one too many. this delivery was agreed on to take approximately. 24 hours. ny to florida. instead it took 3 days!!!! my dog was kidnapped basically and driven to detroit and god knows where else. i had law enforcement involved. when the dog was finally delivered he had been given rawhide which is a complete no no unless specifically authorized and monitored. apparently he received little or no water because when he came in the house he drank 2 giant bowls non stop. so now ive spent time and money at the vets to make sure there are no lasting issues. i believe that citizenshipper should also get zero stars for issuing a certificate of driver safety.
Shipment from Corbin, KY to Methuen, MA
I canât say enough good things about Paws and Claws Express! Jeremy and Tyaa were absolutely amazing with our two puppies, Thor and Loki. From the moment they picked them up, they treated them like family and kept us updated with messages and photos throughout the journey, which gave us so much peace of mind. When Thor and Loki arrived, they were happy, healthy, and clearly well cared for. Itâs obvious that Jeremy and Tyaa genuinely love what they do and have a real passion for caring for animals. Trusting someone with your puppies is never easy, but Paws and Claws Express made the entire experience stress-free from start to finish. We are beyond grateful for the love and care they showed Thor and Loki. I highly recommend Paws and Claws Express to anyone looking for safe, reliable, and compassionate pet transportation. Thank you again, Jeremy and Tyaaâyou truly went above and beyond!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,280+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.