CitizenShipper Reviews:
What 76,669+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,669 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Los Angeles, CA to Portland, OR
Kelsey was amazing! Updated every step of the way! My dogs were happy when they arrived! 10 out of 10 recommend
Shipment from Boise, ID to Palm Springs, CA
Amazing experience! He was quick, friendly, and professional! I got lots of pictures and updates along the way. I highly recommend him!!
Shipment from Queens, NY to St. Petersburg, FL
Omg! So thankful! I am a first time pet parent so this whole experience was new to me. Osman was kind and understanding; he answered all of my questions. Very organized, he was able to give me all the details and information up front. Pricing was transparent and straight to the point. Paws & Pathways Transport has a onbroading, pick-up, and drop-off process that just makes things easeful. If youâre sending for your dog, and youâre not there for the pickup âNO WORRIESâ My dog was with my uncle and I was sending for him â so I wanted to be sure that Osman was okay with communicating with my uncle when it was time to pick up Luckiie. Everything went smoothly. I was given pickup windows when it came to the time, but then as he got closer he would give updated timing. Osman shared photos throughout the trip. Luckiie looked happy and calm in the photos, and that really kept me in a state of peace. Overall, what was advertised in the service was met. Osman was super kind, timely, and organized. Everything went super smooth. Luckiie made it to me in happy spirits. So happy I went with Paws & Pathways Transport; HIGHLY RECOMMEND.
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Shipment from Anaconda, MT to Broomall, PA
Tatiana was a dream to work with! We were transporting Luca, my nine week old miniature dachshund puppy. I was very skeptical in the beginning because I didn't understand how the process worked. However, Tatiana fully explained the process from start to finish. She was extreamly responsive with every question I had throughout the whole experience. She reassured me every step of the way. On the day of travel, she clearly communicated and texted pictures to indicate their current status. She was beyond responsible and trustworthy. I would use her again in a heartbeat. I highly recommend Tatiana as a superior flight nanny. Tatiana is a rock star and if I could give her a 10 star review, I would.
Shipment from Redondo Beach, CA to Montrose, CO
Took deposit then didn't make delivery or refund deposit.
Shipment from Phoenix, AZ to Youngstown, OH
Excellent service. Friendly reliable very attentive. Prompt service
Shipment from Smithfield, RI to Clover, SC
I had hired services for 8/10 from RI to SC. I had messaged driver on 8/8 telling him the closing on our new house had been delayed and I was unsure of when the new closing would be, but I would let him know ASAP, but it was looking like next week. I receive a message on 8/9 saying heâs in the area for pickup. He had read and acknowledged my previous messages canceling, yet still showed up or so he claims, and not even on the correct day of 8/10 anyways. A few days go by and I had communicated that I had a new closing date of our house which was 8/18, which he was not available for. That was fine that he was not available but he would not refund me my money because he is claiming he came to pickup after I had canceled 2 days prior. This makes absolutely no sense whatsoever. I provided constant communication and amble time for cancellation, which follows this sites policy. He did not provide services, claimed he showed up, not even on the correct day, all so he could say he had a right to keep my money. I would NEVER use this person to transport my pets. He will lie and say I told him to wait a week, which I never did. I have texts of my constant communication and cancellation, which he will try to deny happened. AVOID USING THIS PERSON TO SAVE YOURSELF THE HEADACHE.
Shipment from Bastrop, TX to Fort Collins, CO
Phenomenal experience. Could not recommend enough.
Shipment from Modesto, CA to Pullman, WA
Experienced and communicative.
Shipment from Orange, CA to Florida, FL
Amazing experience! Will 100% have them transport our pup again
Shipment from Panama City Beach, FL to Draper, UT
Super fast to respond. Easy to work with. Clearly cares about the dogs. 10/10
Shipment from Hereford, TX to Denver, CO
Alford responded to my submission right away and was able to pick up my new pup in TX within a few hours and delivered him to Denver the next morning. He sent tracking info, pictures and videos along the way. Very easy to work with and so fast! I would highly recommend him for your pet transfer needs. A++ service.
Shipment from Cary, NC to Arlington, MA
Excellent service ; Sean kept us posted on the updates regularly and took care of our cats just like his own. I would totally recommend Sean!
Shipment from Palo Alto, CA to Chicago, IL
Natalia took great care of my dog! My dog is anxious, bad with new people and on a lot of meds, and Natalia handled her perfectly. Highly recommend
Shipment from Honolulu, HI to Morrisville, NC
Excellent service. My dog loved them and was well treated and happy! Excellent and flexible when we had a shipping issue. I000% recommend!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,669+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.