CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Falmouth, FL to Safety Harbor, FL
Would use them again!!! Was last minute request and they made it happen . Puppy arrived sage and sound . Would hore them again for sure!!!!
Shipment from Colorado Springs, CO to Los Angeles, CA
Very communicative. Sent me picture updates on my new fur baby. Made pickup and delivery very smooth. So grateful I was able to find them. Would definitely use their service again if I ever needed.
Shipment from Macon, GA to Fort Myers, FL
I had a 10000/10 experience all my questions were answered in a timely manner and the booking process to the drop off process was smooth, great communication!! I was able to get my dog back safely. Overall had an amazing experience and would recommend his services to anybody!
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Shipment from Dallas, TX to Austin, TX
Excellent job. On time. Frequent status updates Made my dog comfortable during trip. Highly recommend
Shipment from Lebanon, TN to Baton Rouge, LA
Ronnie was great! He transported our bunny on very short notice to us. He was pleasant to work with and communicated with us throughout the trip. I would definitely do business with him again when we need a transporter.
Shipment from Pittsburgh, PA to Huffman, TX
Everything I expected and help placing Lucy into boarding. Zay provided a great experience for us.
Shipment from Albuquerque, NM to Maricopa, AZ
Very nice, kind and friendly. It is clear that they love animals. My dog looked was very happy to be with them which made me happy and reduced my anxiety. They worked with me through every part of the pick up and drop off adventure. They made this very easy. They were on time and kept me updated on the timeline. I cannot recommend their service enough !
Shipment from Amarillo, TX to Rio Rancho, NM
Hello Joseph! Hope you are doing great! we received this review through our internal platform: Excellent fast service. Driver assigned within hours. Had the motorcycle within 24 hours. It was a 4 hour haul but record breaking.
Shipment from New Hope, PA to Easton, PA
Delivered my item in a timely manner and in good condition. Very friendly and professional.
Shipment from Pensacola, FL to Pozo, CA
Natalia was wonderful! She took excellent care of my dog. She sent photos and updates regularly and made the trek from Florida to California in two days! I absolutely recommend Natalia for all your animal transport needs.
Shipment from Fore Store, VA to Parker Strip, AZ
Barbara and I had planned for her to bring my cat to me via driving. She was very accommodating when I had to reschedule for the next year, due to having been in a massive 7.7 earthquake in Mandalay where I lived. We were on track for a delivery in June of 2026, and then Barbara stopped communicating with me. My deposit by Citizen Shipper was not returned, nor was my deposit to Barbara. Unfortunate situation.
Shipment from North Bethesda, MD to Yonkers, NY
They took great care of our dog. Highly recommended!
Shipment from San Diego, CA to Woodbridge, VA
I was a bit nervous sending my dog on a long road trip with a complete stranger. I had to move my dog from San Diego to Denver and put my trust in God that all would be o.k. Alan was so wonderful throughout the entire trip, sending me photos and videos of my sweet dog along their journey. My dog suffers a great deal from anxiety and you could tell she was so happy and peaceful with Alan. 100% recommend him to care for your loved ones. He earned my trust!
Shipment from Oklahoma City, OK to Green River, WY
She was absolutely amazing and kept me updated the whole journey! She is so sweet and kind and took great care of my big boy
Shipment from Los Angeles, CA to Smithville-Sanders, IN
Jay was a great and reliable driver that I could count on. He was timely with his updates and sent plenty of photos of our dogs journey across country. He even arrive a day sooner than originally projected which was great. I would highly Jayâs transport services!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.