CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
85 lbs Goldendoodle from Wheat Ridge, CO to Grand Junction, CO (243 mi)
Great service, thank you!
7 lbs Maltese from Wingate, NC to Doerun, GA (402 mi)
Perfect care, perfect communication, perfect transportation! I recommend Cynthia, and will be recommending her to my friends! She negotiated the price with me. I sent her the payment for my dog since the seller only accepted cash, they also wanted a phone call 30 minutes prior to pick up. she called the seller, paid the Seller with the funds I sent her, she picked up my dog (a very long haired maltese) and made sure he had everything that was supposed to go with him. she found some matted knots on him and got them off, she noticed his nails needed trimming, she paid attention to his cues when he needed to go potty, she noticed him scratching at his ear, checked it and didnt notice anything wrong but still mentioned it to me. She paid attention to all the little details! When she arrived and I got to meet her in person, she was very kind and sociable! The kind of person you want to invite in for dinner ❤️ She really went above and beyond for me and for my pup. I wish I could give more than 5 stars and a quick review. Thank you Cynthia 🥰
14 lbs Cat from Jacksonville, NC to Santa Maria, CA (2768 mi)
Melissa was very helpful when taking care of my feline friend. She kept an open line of communication with me before and after my cat retrieval. Once she picked up my kitty she gave an itinerary of where they would be staying and specific locations. Lastly, she provided frequent videos and messages of the status of my kitty. Melissa was really helpful and ensured the safety of transporting my cat.
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7 lbs Papillon from Murfreesboro, TN to Red Oak, TX (711 mi)
Having your new pet transported could not have gone smoother than with Giovana and Paws Door 2 Door Express. Great communication, very reasonable price and updates along the trip. I would definitely use Paws Door 2 Door Express for any future transportation needs 😊
14 lbs Dachshund from Woodstock, GA to Livonia, MI (700 mi)
Hayley was awesome, service and communication top notch.
10 lbs Cat from El Paso, TX to Atlanta, GA (1415 mi)
Fast and great communication!
16 lbs Mix from Stinson Beach, CA to Boulder, CO (1284 mi)
JoDee did an outstanding job taking our pup from Stinson Beach, CA to Boulder CO. She took great care and was easy to communicate with throughout the trip. I would definitely use her again whenever we need to move our dogs. She is absolutely the best!!
66 lbs Shepherd mix from Chamblee, GA to Honeoye Falls, NY (960 mi)
Brittany has superior communication skills. My pup arrived safely and head over heals for Brittany and her co-pilot. I received photos and updates along the way. She even helped to give my pup a new name for his new life in NY. She wasn’t the least expensive bid, but I do believe her professionalism was worth every penny.
98 lbs Australian Shepherd from Fort Campbell, KY to Fairbanks, AK (4469 mi)
This team is incredible! My poor pup had to travel all the from Kentucky to Alaska and they got it done. And all the videos, pictures, updates we got along the way really put us at ease.
60 lbs Treeing Walker Coonhound from Dover, KY to Woodville, AR (666 mi)
She was very nice,keep me informed the whole trip.Treated the dog as if it was her very own.I would definely recommend her to anyone.
88 lbs Siberian Husky from Killeen, TX to Lacey, WA (2245 mi)
My experience after working with Arete, I DON’T recommend them. 1 star for getting my pet from point A to point B. Arete did the pick up. Then added everyone involved in a group message. It took 4 days of traveling from Texas-Washington. We received usually a photo or a 7-10sec quick video of him from an elevated angle, pointing downward. When my dog arrived it was late night & dark outside. When I brought my dog inside I realized some blood on the floor. I looked all around him and found pressure sores on his paws, elbows & Hocks. If I could post photos and videos of this I would. I had to take him to the vet today because the wounds are oozing and now he’s on meds and is in constant pain. If there was in fact there is a Vet 24/7, we should have been notified of his wounds and/or should have been treated. They should have check on my pet in their care. There’s no way they couldn’t have seen these wounds. Please save your pet from being picked up by this company. You might end up having to take your pet straight to the vet.
30 lbs American bully from Raleigh, NC to Delray Beach, FL (755 mi)
He did a wonderful job by making me feel safe and comfortable with trusting his process the entire trip.. He updated me on his every move and continue to communicate with not just text , but with calls and pictures and live videos through out .. I can honestly say that this is one company i highly recommend to others.. If you looking for someone who’s fair on they price and making sure your furry friend is 💯 percent well taken care of . This the shipper i recommend you deal with … 5 star rating 😉
4 lbs Cat from Miami, FL to St. Louis, MO (1219 mi)
From the moment I accepted the bid till the moment my cat was dropped off. The communication was clear and fast. My cat arrived happy and playful. Richard was very friendly and easy to talk to. His wife was very nice and always gave us updates. I highly recommend Richard pet rides.
20 lbs Plott Hound from Urbana, IL to New Braunfels, TX (1087 mi)
Maurice was absolutely amazing! From start to finish, his communication was clear, timely, and reassuring, which made the entire process stress-free. He is incredibly friendly, professional, and genuinely cares about the animals he transports. His commitment to safely delivering my puppy was evident every step of the way, and I always felt confident knowing he was in such capable hands. I couldn’t have asked for a better experience and would 100% recommend Maurice to anyone looking for a reliable, caring transporter.
7 lbs Shih Tzu from Rossford, OH to Amsterdam, NY (561 mi)
Delaney was AWESOME! She communicated with me through the whole process and was amazing. Loved the pictures along the way. Put my mind at ease. Highly recommend.