CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Pheba, MS to Charlotte, NC
Aaron was great! He was very detailed and accommodating. He made sure to keep me updated throughout the drive. Awesome service!
Shipment from Nashville, TN to Decatur, AL
I am extremely satisfied with Companion Carrier. Ashley was AMAZING! We kept in contact from the start. Once I realized she could accommodate what I needed I booked. We are a military family about to PCS and she helped eliminate the stress of moving a pet. I sent my cat from Alaska to Nashville, then Ashley picked her up and was able to drive her to our families home. Thank you! I will be recommending Companion Carrier , and will using them again if needed.
Shipment from Niceville, FL to Oceanside, NY
He was so nice and took care of my dog so well! I constantly got updates and pictures on how my dog was doing! He was also super accommodating! Definitely an amazing experience!
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Shipment from Prospect, ME to Corpus Christi, TX
Excellent service, great communication, Cleo was very well taken care of.
Shipment from Spring, TX to Durham, NC
Thank you Adam! It got there in time and in perfect condition!
Shipment from Alvord, TX to Florence, AL
They were great. The communication was excellent. Pickup and drop off were exactly as advised. I received a happy confident fur baby without any anxiety from the trip. Great service and their rates were FAR below all the others. Affordable and reliable and professional.
Shipment from Justin, TX to Queen Creek, AZ
Donât book with these guys. Wasted my time. Wasted a week waiting on them to pickup. Never showed, never messaged. Over promised. Just lazy brokers. Never again.
Shipment from Cameron Park, CA to Weatherford, TX
What a wonderful experience this was for my dog! He was extremely comfortable with Chris. My older dog had no stress at all from CA to TX. We could see where they were the whole time and Chris was good at keeping us updated throughout the whole trip. Chris took a ton of amazing photos that we will cherish for a life time. If I could give Chris 10 stars I would. Excellent Job!!!! Dobie has a new Friend for life.
Shipment from Orlando, FL to Gypsum, CO
Tim is great! He brough my golden all the way from Orlando to Colorado. She was so well cared for! I got pictures and updates so frequently which was awesome because I was so excited and it was fun to count down arrival! I felt like I was talking to a good friend the whole time, great sense of humor and very laid back. I will absolutely hire him again if I need any type of pet transport and would recommend him to anyone else who does.
Shipment from Goodview, VA to Davenport, IA
Excellent communication quick delivery!
Shipment from Phoenix, AZ to Tampa, FL
I cannot recommend JPX Deliveries & Pet Transport LLC enough! They transported our Goldendoodle, Apollo, all the way from Phoenix, Arizona to Tampa, Florida, and the experience was absolutely outstanding from start to finish. Leaving your pet with someone else can be stressful, but they treated Apollo like he was part of their own family. We received regular updates, photos, and great communication throughout the entire trip, which gave us complete peace of mind. When Apollo arrived, he was happy, healthy, relaxed, and it was obvious he had been well cared for every mile of the journey. If youâre looking for a trustworthy, professional, and genuinely caring pet transport company, JPX Deliveries & Pet Transport LLC is the best. Thank you for taking such incredible care of Apolloâwe will absolutely use you again and recommend you to anyone needing pet transportation!
Shipment from New York, NY to Verona, PA
âââââ We used J and B to transport our dog to Pittsburgh and couldn't be happier with the experience. The team was friendly and knowledgeable, and it was clear they were well prepared every step of the way. They kept us updated often throughout the trip, which gave us real peace of mind knowing our pup was in good hands. Highly recommend J and B!
Shipment from Texarkana, TX to Austin, TX
I was so nervous to have my new rescue dog brought to me by transport but Dee and Gail made the experience so wonderful for me! They were kind, on time, and very communicative during the whole process. I canât recommend them enough! Thank you for bringing my new girl home safely!!!!!
Shipment from Torrance, CA to Austin, TX
Great service! I was so impressed with the care of my pup and the price was very reasonable!
Shipment from Heyworth, IL to Winchester, VA
I canât say enough nice things about Emi. She was immediately responsive. Took a great care in her driving kept me very up-to-date. I have a picture when she took our new dog out for a walk in the rain and he was wearing a raincoat. Fantastic! She arrived at the appointed time. She was very friendly knowledgeable. I would recommend her without reservation and I would use her again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.