CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Moundville, AL to Texarkana, AR
Absolutely great experience! This was my first time ever having a pet transported and not only did he walk me through the whole process several times, sent me photos and updates throughout the whole 8 hour drive, AND he was early! Making sure my sweet fur baby was home as soon as possible!!
Shipment from Petaluma, CA to Adrian, MI
I had my dog transported from California to Michigan by Osman, and I canāt recommend him enough. He was an absolute professionalāsending me photos throughout the journey and keeping me constantly updated. His communication was stellar, and my dog arrived safe, happy, and stress-free. Truly a top-notch experience!
Shipment from Nashville, TN to Carlsbad, CA
Outstanding!! Jessica brought out my sisterās cats to me after she passed unexpectedly. I needed them at my home within 3 days and Jessica was able to fly them out very quickly. The cats did great! Jessica did a fantastic job with the cats and communication was A+. I highly recommend her.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Las Vegas, NV to Houston, TX
I needed a quick transport for my ESA pet. Honestly this process was all new to me and with all of the scams and bad business these days it makes things tough for those who actually deliver great service. Danielle was very informative and reassuring from start to finish. Took amazing care of my pet as if he was her own. I received updates regularly and my pet was delivered much sooner than I could believe honestly lol. Very professional and an overall great experience. I will definitely use their service if ever needed in the near future.
Shipment from Freeman, SD to Pasadena, CA
Sam and his partner delivered our adopted adult German Shepherd Annie from South Dakota to California. Communication was great, the pictures and videos were a nice touch. Annie had a great setup in the car, always water available and frequent brakes. They made it here even sooner than expected and Annie wanted to jump back in the car which tells me she was treated very well. I would highly recommend Sam if youāre thinking of transporting any pet. Thank you Sam !
Shipment from Manville, NJ to Tampa, FL
OUTSTANDING service!! Great communication, availability and quality service. We received constant updates and tracking throughout the whole process of getting our dog to Tampa, FL from NJ. I would 100% recommend her and would 100% use her services again.
Shipment from Indianapolis, IN to Milford, NH
Excellent. Thank you for bringing our new cattle dog puppy to New Hampshire. Quick service great communication everything went well.
Shipment from Anaconda, MT to Marysville, WA
Melissa was absolutely amazing and took good care of our puppy! From communication in keeping me updated, to the utmost care they did in keeping her safe and loved on during the long trip. Thank you!
Shipment from West Palm Beach, FL to East Greenwich, RI
My dog was delivered safe and happy!
Shipment from Palmdale, CA to Spanish Fort, AL
Ryan is excellent! He shipped our 82 lb lab George from California to Alabama. He took the time to make sure George was comfortable and ready to go on a 4 day car ride! He was very committed to sending us videos and photos of their journey and documented the little things like feedings and affection. I would 100% use Ryan again. He is a gentle soul who our dog trusted upon meeting him.
Shipment from Wantagh, NY to Ocala, FL
Delivered a large breed rescue from NY to FL. Great communication and did just what we wanted.
Shipment from Pensacola, FL to Boise, ID
Taylor was great! Very efficient and good communication throughout the whole process with my anxious dog!
Shipment from Dawsonville, GA to West Palm Beach, FL
Jadarius was the best! He was in touch the entire trip and followed all directions when picking our puppy up. He was fast, reliable and we would definitely recommend him if you need a shipper!!
Shipment from Atlanta, GA to New Brunswick, NJ
Incredibly patienceļ¼ and sent me lots of real-time updates about my kitten, which put my mind at ease. It was definitely a trustworthy trip.
Shipment from Annandale, VA to Tampa, FL
Fantastic service! Truly cares about the welfare of your pet while in transit. Excellent communication and updates. I knew my cats were in good hands the entire time. Highly recommend!!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.