CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Silverdale, WA to Chesapeake, VA
Crystal was great with our puppy. Traveling all the way across the country. Frequent updates, pictures, videos and GPS tracking made the stress of shipping our loved one so much easier.
Shipment from Crestview, FL to Pardeeville, WI
My experience with AVL was really good. They provided a fair bid and were able to answer my questions quickly before I accepted the bid. Upon accepting the bid, they promptly provided me directions for pick up. Pick up through drop off was nice and they even provided photos/ updates of my pupâs experience. Additionally, the day of delivery I was provided frequent eta updates.
Shipment from Dallas, TX to Park City, UT
Great experience! Darrell communicated thoroughly throughout the process, and Codi got my boy from Dallas to Park City even faster than I expected. Will definitely use them again!
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Shipment from Los Angeles, CA to Greensboro, NC
Elena was very patient with our family dog. She provided updates through out the trip and responded quickly. I would definitely use her again.
Shipment from Colorado Springs, CO to Colorado Springs, CO
We were so blessed that we picked RL Riner..I spoke with Larry he made me feel very comfortable..He doesn't have many reviews yet however I believe he hasn't been in this business long folks please consider using them..He worked with me on price and I was very pleased..They Stayed in touch thru out the trip...I got plenty pictures as well ...If I ever need this service again this is whom I would call first!! I will continue to pass their name out they were wonderful â¤ď¸đŻ
Shipment from Portland, OR to Scottsdale, AZ
Reina was great. She went above and beyond to transport our cat in comfort and good time. Communication was good and all around excellent experience. Thank you again.
Shipment from Kirkland, WA to Piedmont, CA
Kevin is a great person and gave our dog, Otis, a peaceful road trip in conjunction with our relocation from Seattle to the Bay Area. Kevin was communicative and flexible, allowing the drop-off location to change in order to convenience my family. He also took some hilariously amazing portraits of Otis at some scenic spots on the way down! Thank you, Kevin. 10/10!
Shipment from Westfield, IN to McDonald, PA
Transport was great, super fast arrangements made and shipping was seamless. Would recommend.
Shipment from Mooresville, NC to West Jordan, UT
Great job! On time, professional delivery.
Shipment from Brentwood, CA to Missouri City, TX
I cannot express enough in words how amazing Hayley was with our two dogs. They immediately loved Hayleyâs aura and went straight to her. Hayley was so personable and my son and I immediately knew she was the perfect person to transport our dogs from California to Texas. She provided pictures and updates during the entire trip. I was so impressed with her care for our babies! I canât wait to tell everyone I know about Hayley. Donât hesitate - book Hayley if you are looking for someone you can trust. Thank you again, Hayley! From the bottom of our hearts, The Thomas family
Shipment from Los Angeles, CA to Edmond, OK
My dogs have never traveled on such a long journey and I was extremely nervous! Pawfect was absolutely amazing in getting my dogs home and keeping me updated with photos along the way. Thank you!
Shipment from San Juan Bautista, CA to Spring, TX
Great service and communication. Thank you for taking good care of our pups during a stressful move out of state!
Shipment from North Wilkesboro, NC to Martinsburg, WV
We had an excellent experience with Dog House Kennel transporting our puppy, Timber. From start to finish, their communication was outstanding. One of my favorite features was the live GPS trackingâit was so reassuring to be able to follow Timberâs journey in real time and know exactly where she was. Everything went smoothly, even when I had to make changes to the pickup location on my end. They were incredibly accommodating and flexible, making what could have been a stressful situation completely hassle-free. At drop-off, the drivers were kind, professional, and genuinely caring with Timber. It was obvious they took great care of her during the trip, and she arrived happy, healthy, and well cared for. I couldnât be happier with the service we received and would absolutely recommend Dog House Kennel to anyone looking for safe, reliable, compassionate pet transportation!
Shipment from Pickford, MI to Muncie, IN
Outstanding team. On time, kept me updated the entire trip, my puppy was happy and comfortable. Highly recommend
Shipment from Kyle, TX to St. George, UT
Fast and fair, would use again
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.