CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Average Rating
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
8 lbs Cat from Carthage, NC to Ann Arbor, MI (640 mi)
So happy with choosing Factory Transporters!! Needed to get my daughterâs ESA to her at college but weather was permitting me from doing so. Mark and Lindsay did it when I couldnât. Great communication and wonderful pickup and drop off. Couldnât be more grateful! Thank you!
77 lbs Pitt Bull Terrier from West Babylon, NY to Amherst, VA (425 mi)
I had an excellent experience with Pampered Pupps Travel Agency and cannot recommend them enough. Communication was consistently clear, timely, and reassuring from start to finish. Every step of the process was explained in advance, pricing was transparent and consistent, and I always felt informed and supported. This transport was especially emotional, as the dog was my grandmotherâs emotional support animal and they had been together for over 18 years. Pampered Pupps showed incredible kindness, patience, and care, which meant more to our family than I can put into words. They were thoughtful about timing, weather, the dogâs comfort, and minimizing stress during travel. I received regular updates throughout the journey, and it was clear that my grandmotherâs dog was being treated with genuine care and respect. Professional, prompt, compassionate, and trustworthy...I would absolutely use Pampered Pupps Travel Agency again and highly recommend them to anyone looking for safe and loving pet transport!! Thank you for going above and beyond!
1 lbs Pembroke Welsh Corgi from Urbana, OH to Fort Collins, CO (1281 mi)
Fabulous communication and was very pleased with the quick adapting for travel plan changes given the giant winter storm conditions! Was smooth and seamless and could assure that it would be on par/schedule given zero weather/flight issues. Loved the pictures throughout and care provided to our new puppy! Recommend!
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
21 lbs Bluetick Coonhound from Mooresville, IN to Rural Valley, PA (432 mi)
They came right to my rescue ! I had hired a horrible hauler to haul my new puppy home to me . After him having the dog for a week and couldn't tell me when he would deliver him because of bad weather/ or being cold . Miriam from dependable drivers went and immediately picked up my puppy and brought him home to us. Total life savers. Thank you again!!!
15 lbs Beagle from Dallas, TX to Las Cruces, NM (682 mi)
Tammy was an excellent driver for my brand new beagle puppy I had shipped from Texas to New Mexico. She was very knowledgeable on puppy safety, kept me informed and updated during the entire trip and even took care of communication with my breeder for me. My puppy loved her and was in very good hands and I could not recommend her more! She also has CitizenShipperâs Cat & Dog Transportation Safety Course certification which is a huge bonus and made me feel great along with her amazing reviews and 25+ years of experience. Thanks again!
8 lbs Cat from Houston, TX to Hebron, KY (1068 mi)
Emanuel, the flight nanny, did an absolutely amazing job transporting our two cats from Houston to Cincinnati. He was extremely organized, communicative, and genuinely caring throughout the entire process. He sent frequent travel updates and photos, which gave us great peace of mind. Knowing he flew with our cats made us feel confident they were safe every step of the way. We are incredibly thankful for his service and would highly recommend him to anyone needing pet transport.
12 lbs Australian Cattle Dog from Athens, TN to Fort Deposit, AL (322 mi)
This lady had me all set up and booking fee paid I double checked everything with her and then she cancelled at the last minute. Bad business.
29 lbs Pembroke Welsh Corgi from Grand Junction, CO to Lake Charles, LA (1487 mi)
There was a lot of back and forth due to the ice storm hitting right in the middle of the planned delivery. Everything was handled beautifully and our baby arrived safe and sound.
10 lbs Bichpoo from Narvon, PA to Arlington, VA (128 mi)
Loveliest people and best service
6 lbs Cat from Keene, TX to Roseburg, OR (2067 mi)
I am totally satisfied with the service of Luxory. Pet!! Mello got my Bengals and a Feral safely from Texas to Oregon in great time. Very responsive to my questions and I recieved updates every 5 hours or so. Kitties arrived in great shape! I would use them again anytimeđA very happy customer! Thanks!!
33 lbs Boykin Spaniel from Houston, TX to Thibodaux, LA (316 mi)
Perfect and easy trip for my dog. A+ would use again
30 lbs Yorkie mix from Reno, NV to Mashpee, MA (2948 mi)
I would 100% recommend this company and our driver, Josh. He was so kind and understanding of my Uncles deep bond with his dog, Lucy. He was considerate and respectful of the simple requests made and responded to my Uncle with updates and pictures. She arrived safe and well and they are adjusting to their new surroundings. Thank you to Josh and this company for their excellent service!
2 lbs Chihuahua from West Palm Beach, FL to El Paso, TX (1877 mi)
Great communication and safe delivery :)
30 lbs Border Collie from Miami, FL to Indianapolis, IN (1199 mi)
Would highly recommend. Fair price with excellent care and service.
8 lbs Miniature Schnauzer from San Diego, CA to La Mesa, CA (13 mi)
Very understanding and accommodating to both mine and my dogâs needs for transportation. Communication and reassurance throughout the whole process was provided and got picture updates as well! Very professional and would 100% recommend!