CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Kannapolis, NC to Dunn Loring, VA
āāāāā Great experience and my puppy arrived safely. Thank you for taking good care of our puppy during transport š
Shipment from Selinsgrove, PA to Dallas, TX
Quick and thoughtful responses all along the way. They kept us informed and made us, and our older dog, feel safe and comfortable during a long (1400 mile) transport. Very responsive to questions we had during the trip. Great to work with!
Shipment from Safety Harbor, FL to Placitas, NM
just wonderful! Our aging rescue was treated VIP by Uncle Mello. would give 10 stars if possible. They transported him quicker than my husband flew to New Mexico. thank you all. HIGHLY RECOMMEND and will use again.
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Shipment from Seattle, WA to Muskegon, MI
They were absolutely amazing with my boy Ranger. Coming from overseas to America and then choosing to trust people with our furry family member was so stressful, but these two wonderful women did everything they could for our boy and they were so kind and loving to him. The updates felt constant, it was amazing how they did it in such good time with as many stops and photos they took! They had stairs he could used to get in and out of the vehicle, as he has some troublesome hip issues. When he was having a hard time with eating, they got a hotel room and he was able to have some time out of his cage and in their presence in a new setting. It was truly the best experience I could have ever had. So glad to have chosen them, you should choose them too!
Shipment from Atlanta, GA to Houston, TX
Any time Iād need a service like this moving forward, Iām requesting Webb Transport every time. She was amazing to work with, great communication and helped our pup feel so safe during his trip across the states. Super professional, highly recommend!
Shipment from Washington, DC to Greenville, SC
Erin was an absolute gem and a great pleasure to work with. My pets were very well taken care of, and arrived safe and happy. She provided regular updates and went above and beyond. Thank you, Erin!!!
Shipment from Colorado Springs, CO to Los Angeles, CA
Alan was very flexible and accommodating when it came to transporting my puppy and did a wonderful job! He provided updates, was very easy to communicate with, and fast with transportation. I will be using him again if I need services in the future!
Shipment from Glen Allen, VA to New York, NY
Absolutely amazing experience transporting our puppy from Virginia to NYC! Communication was great the entire trip, and our puppy arrived safe, happy, and well cared for. You can tell they truly care about animals and treat them like family. We felt completely comfortable throughout the process and would absolutely recommend Jazzys Pet Care LLC to anyone needing pet transportation. Thank you again!
Shipment from Houston, TX to West Lafayette, IN
Helene communicated amazingly from start to finish and took great care of Ellie who has some medical special needs! We are grateful!
Shipment from Las Vegas, NV to Highland Park, IL
Colleen goes far beyond the call of duty. She was WONDERFUL with our dog, Timber. Colleen can totally be trusted with your loving pet. She checked in regularly with us sending pics and videos thus keeping our minds at ease.
Shipment from El Paso, TX to Livingston, TX
Extremely satisfied! Charlene was on time, kept us informed all along the way and was very reasonable in terms of pricing! Will definitely use her services again!
Shipment from Oakland Park, FL to Houston, TX
What an amazing and emotional experience. He was so hands on, quick and responsive. If you want your dog loved and transported this is the company you want to book with. Exceptional price with luxury service
Shipment from Tampa, FL to Sparrow Bush, NY
Excellent service, Dawn did amazing, puppies arrived no problems and seemed to have a great trip. Communication with Micheal was excellent as well. A+ all around. Will book with them again.
Shipment from Lubbock, TX to Norwell, MA
Very satisfied - their delivery was fast and affordable and the drivers were very skilled handling our pets - Thanks again!!
Shipment from Gainesville, FL to Baltimore, MD
Omer was beyond professional. He was kind, communicative, reassuring, and responsible. He took his time to reassure me that my puppy would be treated with gentleness and care. When he first met my puppy at the breederās house, he took his time to make friends, putting my nervous dog at ease. The breeder noted this made such a difference. Omer left the breederās house early in the morning, in order to drive all day so that our puppy didnāt need to spend overnight in the crate. This was hugely important to me. My puppy arrived to my doorstep calm, clean and happy. Omer was kind with me in all of our communications. He understands how precious a pet can be. I appreciated that he really cares about the pets he transports. I also appreciate that his service is a VIP service, transporting ONLY my puppy with no other animals on board. This meant a safer trip for my very small puppy, and a much shorter trip, since he did not have to delivery any other pets along the way.āØ He asked about vaccine status, and if I preferred for my puppy to have potty breaks outside, or a āno paws on the groundā policy. This can be important when the puppy might not have a Leptospirosis vaccine yet. He communicated with me several times during the trip, sending photos and updates. He also texted 30 minutes prior to arrival to let me know he was near.āØYears ago, a different pet transport service brought two puppies to us (not Omer). That service was arranged by the breeder. After the puppies arrived, I looked in the van and saw the van was filled with dog crates, many of them soiled. The driver had stopped overnight and left all the dogs in the van. Who knows how chilled they got overnight. Back then, puppies arrived completely stressed and with a raging Giardia infection. It took many weeks and several Vet visits to get their diarrhea sorted out and get them healthy again. Never again. Omer was completely different. His transportation service, and his kindness, was everything I could have hoped for. Thank you, Omer.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.