CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
THIS WAS my very first experience doing something of this nature. So I cannot stress enough how vital it was to acquire someone and a service that would do exactly what they say, but also provide me with a human and caring approach. I was very concerned with all the what if's, no matter who was my provider. Let me assure anyone who needs this service, if you use this one, you will have complete piece of mind through the entire process!!! I just can't express my gratitude for them enough!!! I am so very thankful that I trusted them and not anyone else, I truly mean that. I hope that whoever is reading this review will totally get and understand my plight in the beginning and my delight at the end of my baby peaches 🍑 journey, when she arrived safe, sound and in perfect condition. In my opinion, this service needs to take a bow for the excellent performance and caring approach, from inception to fruition. Many, many thanks.
Rich did a great job! He went above and beyond what was expected of him. He was fair, punctual, and had great communication during the whole shipment of my 26 foot boat. Look forward to working with him again.
My new baby arrived happy, healthy and in the time frame expected. Very pleased with the service! I was kept very well informed of the progress. Thank you for taking such good care of Sydney!
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Cancelled on me day before my dog was supposed to get picked up without reason. Then ignored my calls/texts
Nathan was amazing with my fur baby. Everytime I wanted to see how the trip was going he was more than happy to answer my call. He also sent multiple pics and videos. Right from the first time I spoke with him I felt very comfortable that he was the right person to transport my puppy. I spoke with multiple people about transportation for my puppy but he deffinatly made me feel the most comfortable and confident that my puppy would be able to enjoy his ride and would be loved and taken care of the entire time. If I ever need a transport again or anyone I know needs one I would 100% recommend Nathan.
This was our first time using this type of service; our 8 week old puppy was picked up in WI and brought home to PA. We were very nervous doing this, but Terri and her team were wonderful to work with. They were very kind and informative on our puppy’s journey home. They took pictures of Laverne along the way, and we were able to follow them on the GPS link provided upon pickup in WI. That feature kept us more at ease. Laverne was brought home safe and sound, and her driver was very friendly. If we get another puppy, we will not hesitate to use Terri’s service. Thank you so much for delivering our girl.
Due to a death in my family, I needed to get two dos from Florida to New York. I specifically stated that I needed to transport two XL (135 and 90 pounds) dogs and was assured they had vehicles that could accommodate this. They had a lot of 5 star reviews and their price was in the middle level, and seemed reasonable for the distance involved. The morning of pick up, a man showed up (on time) in a small car (Civic?, Corolla?). When I went out to talk to them and said that one dog would barely fit in the car , much less two, the driver opened the trunk! I'm not sure what he was trying to imply but I refused to entrust them with the dogs. There was a language barrier as well, and I could tell he wasn't understanding what I was saying about the size issues. I wound up paying twice as much to book a last minute transport with another company who showed up in a van, with dog beds and crates.
She delivered my baby chicks very quickly, kept me up to date the entire trip, sent me videos, very fast at responded and was very nice and a great pleasure to work with. ⭐️⭐️⭐️⭐️⭐️
I was very satisfied. My dog was transported safely and timely. He was very comfortable on his solo ride and well cared for. Thank you!
Very amazing service!! Took wonderful care, and Kept us posted!! Thanks again!!
Driver refused to cancel request and refund money. A claim has been made with citizenshipper.
Shea was just Awesome with Quinn a 10wk puppy. From Virginia to Massachusetts She gave us GPS so you can follow the trip. Her rate was amazing.
Camille was great, she arrived early and had to wait because my cats were not happy about the traveling. While on her way she kept in touch and shared her route so I knew when she would arrive. All in all, it was a relief to have her!
Absolutely would recommend and use again.. Bryce was perfect for all three dogs, he made all three comfortable in minutes. Bryce also gave us updates with photos. They seemed VERY happy. Definitely a great communications also
My pup Bear was transported from Mississippi to Washington State with Fancy Paws Pet Transport. They took excellent care of her and checked in with me to let me know how she was doing along the way. I have already suggested them to friends/family.