CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Chagrin Falls, OH to Hudson, NH
Did a great job, would highly recommend. My puppy made it safely. Kept me updated.
Shipment from Gilbert, AZ to Kansas City, MO
They were great with Sparky, whoâs is a very nervous Husky. Heâs typically afraid of people, but had no trouble during his trip. I appreciate you taking such great care of him.
Shipment from Dallas, TX to Hartford, CT
They were amazing! The communication was amazing and I got my baby safely from Dallas Texas to Connecticut!
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Shipment from San Diego, CA to Dayton, OH
Didnât return a bowl. Found a âBegging Stripâ treat for dogs in with one of my cats. My cats and their bedding arrived dirty and scared. She told me 2 1/2 days to 3 day delivery but got them to me in just 48hours. I wonder if they would have arrived in better shape had she slowed down and didnât let them roam around the car as she was driving from California. I paid a lot for VIP service and I didnât care for the experience.
Shipment from Long Beach, CA to San Francisco, CA
Bryan is a wonderful experienced pet transporter who drove my new shelter rescue dog from LA to my home in SF. He is a dog dad himself so knew how to comfort and care for an anxious pup, giving her lots of love and attention on frequent rest stops along the way. He shared location with me so I could track their progress up north, and sent frequent text updates so I knew all was going well. I had total peace of mind knowing that my new fur baby was in the best possible care and that he would deliver her to me safely. I highly recommend Bryan for your pet transport needs!!! 10 stars!!!
Shipment from East Hampton, NY to El Paso, AR
They were the best loving, kind , professional people. Worth every thing we paid for I would recommend them to anyone who wants their pet transported â¤ď¸â¤ď¸
Shipment from Texas, TX to Village of Clarkston, MI
We could not be more satisfied with their prompt service and efficient communication! We canât say enough about the care they took with the puppy! Many thanks!
Shipment from Los Angeles, CA to Ocean Township, NJ
Amazing from start to finish! Would definitely recommend to all my friends and family.
Shipment from Columbus, OH to New York, NY
Jacob was an amazing puppy transport for our little boy. He gentle and patient with our pup who needed a little more time to get acclimatized to someone new. Jacob was on time, accommodating, and kept us updated with location, photos, and messages throughout the trip. I would highly highly recommend Jacob
Shipment from Washington, DC to Flower Mound, TX
Angie was absolutely wonderful! She drove our Old English Sheepdog from DC to Texas and took such great care of him the entire way. She kept us updated with photos throughout the trip, which gave us so much peace of mind. We felt completely comfortable knowing he was in such good hands. She also offered a great price for the service. We couldnât recommend Angie and her puppy shuttle more!
Shipment from Warwick, RI to Miami, FL
Bill took such great care of my two cats, bringing then from Rhode Island to Miami. So communicative, sharing pictures, videos and location. Very timely delivery. Thanks for everything Bill!!!
Shipment from Dallas, TX to Corvallis, OR
Ryan did great at getting our pup to us from Texas to Oregon. Communicated the whole way through the transport and had lots of patience and grace for our nervous car riding dog. I would definitely recommend him for anyone looking to transport their dog!
Shipment from Seagoville, TX to Jonesborough, TN
I would give 10 stars if I could. He kept in contact for the entire trip and the puppy arrived absolutely perfect without a spot on him. I will definitely use him again.
Shipment from Maple Grove, MN to Corona, CA
I couldnât be happier with Dawn and the entire transport experience! She was fantastic from start to finish in transporting my two dogs from Minnesota to California. Communication was excellent from the time we booked and throughout the entire trip, and Dawn kept us updated along the way, which gave us so much peace of mind. She was also incredibly caring and attentive with our dogs, treating them like her own. They arrived safely, happy, and well cared for. Weâre so grateful to Michael and Dawn for making what could have been a very stressful cross-country move so smooth and reassuring. I highly recommend to anyone looking for a trustworthy, caring, and reliable pet transporter service. 5 stars all the way!
Shipment from Oklahoma City, OK to Kansas City, MO
Ryan took the best care of Finn and provided me with regular updates along the way. Finn was in great hands, and I would highly recommend Ryan's services to anyone!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.