CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
10 lbs Cockapoo from Bangor, NY to New York, NY (360 mi)
We had a great experience. They drove to the mountains of Bangor NY to retrieve our pup and in Brooklyn NY traffic to deliver her. They were communicative, timely, and very nice people.
50 lbs pitbull terrier from Union City, GA to Oakland, CA (2464 mi)
Christina is amazing and highly skilled with dogs. I would highly recommend her services!
18 lbs Mixed Breed from Lake Mary, FL to Hermosa Beach, CA (2543 mi)
Sam is an absolute gem of person, and I am so grateful to have found him! He took my boy cross-country from FL to CA in just over 2 days and the trip was seamless from start to finish. We were originally supposed to fly out together to CA when I relocated for work, but after getting kicked off the airplane for being a little too excited, driving Teddy became our only option so I turned to CitizenShipper ā I was so nervous to entrust someone I didnāt know with Teddy (as Iāve heard horror stories / Reddit seems hit or miss) and even considered doing the drive myself but Sam is a consummate professional and immediately put me at ease. I āinterviewedā several people through the CitizenShipper app before landing on Sam and suggest you do the same. He has completed the background check, USDA verification and a CDL so I felt comfortable that he was qualified for this type of trip. He was extremely communicative before, during and after the trip. He arrived exactly when he said he would for both pick up and drop off. He shared his location with me the entire time and sent video montages / picture updates throughout the journey, which were hysterical. They included time stamps / location stamps so you can see exactly where they were on the route. He even made sure Teddy was able to stretch his legs at dog parks along the way and went so far as to hand-feed him when he was being picky about eating his food. He is.clearly a true animal lover and it shows. The modified van set-up is ideal for long cross-country hauls (Teddy hopped right in and slept most of the way). It was spotlessly clean and Teddy arrived happy and stress-free, which was remarkable given the length of the trip. Sam is so professional and accommodating, even pushing up our trip so Teddy was able to make it to CA in time for the New Year. For the white glove service he provided, his rate is more than reasonable and on par with other options on the CitizenShipper platform. I will 10000% be working with Sam again and cannot recommend him highly enough / say enough good things about this experience. Iāve already told several friends about him so selfishly hope he doesnāt book up too much for Teddy and I in the future! :) I am so relieved to have found him! THANK YOU, SAM! Happy New Year! š š¶
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73 lbs Bernedoodle from New York, NY to Austin, TX (1745 mi)
Excellent experience with Paws Door 2 Door and Geovana. Communication was prompt and clear the entire time. I always felt my pet was in safe, trustworthy hands with consistent updates and pictures. Everything went smoothly and on schedule. Highly recommend!
12 lbs Dachshund from Albertville, AL to Lancaster, SC (420 mi)
Angel provides an excellent service! If ever needed, I would prefer to use her services again. She is professional and kept us well-informed. From the time she picked our puppy from the breeder till the time she arrived at our home, she sent timely updates and pictures along the way. Angel was also very accommodating to the pickup and delivery times, I was very glad we chose her for our transport need.
4 lbs Mini dachshund from Trumansburg, NY to Manchester, NH (344 mi)
JnBās Transport is Magnificent! They did not have an easy trip either. It started very early and ended at my house at 6:30ishpm. They drove in the sleet and rain on crummy roads. I know itās their job but God bless them. I couldnāt do it. I appreciate them so much. Then they had to drive home. Thats 9 more hours. My thoughts were with you. Thank you for getting my puppy to me safe and sound. Virginia Hirst New Hampshire
51 lbs Mixed Breed from New York, NY to Cambridge, MA (214 mi)
London was super kind to help in last-minute call. I had a good experience and based on the positive professional service given by London I highly appreciate and recommend using the citizenshipper in general. Thanks!
130 lbs St. Bernard from Cupertino, CA to Wilmington, NC (2861 mi)
Amanda was outstanding in transporting my 2 large dogs from the west coast to east coast. Highest praise and gratitude.
25 lbs Havanese from Dallas, TX to Maryland, MD (1321 mi)
I would definitely recommend booking with them. They respond in a timely matter to any questions and concerns I had and made me feel comfortable the entirety of the time. They provided me with pictures and updates on how my pet was doing. The time of delivery of my pet was within what we agreed.
100 lbs Rottweiler from Seattle, WA to Waco, TX (2286 mi)
Wonderful!!!!! Thank you Patty!!!
10 lbs Cat from San Jose, CA to Naples, FL (3059 mi)
I was incredibly satisfied with the service provided to transport my 2 cats. They were escorted by Rob in a direct flight from CA to FL. The itinerary was completed solely by the service, drop off and pick up was effortless. I would highly recommend their company and will use them in the future!
10 lbs Cat from Stafford, VA to Norton, MA (470 mi)
Happy Paws communicated often and kept us informed on pick up, travel and delivery. Excellent service and a fair price.
35 lbs English Springer Spaniel from Castle Rock, CO to Eagle River, WI (1201 mi)
Ryan was amazing. He was so communicative, flexible, and easy to work with, and he took amazing care of Sammy. We loved how many photos/videos we got along her journey and she arrived very happy. Next time we need a service like this, Ryan will definitely be the first person we call.
5 lbs Pomeranian from Cleveland, TN to Braxton, MS (418 mi)
Robert kept me well informed about the puppies while they were being transported. He sent me pictures and text updates. He let us know when he was close and we were all outside to meet the new arrivals! Thank you, Robert
60 lbs Mixed Breed from Elgin, TX to Grover, NC (1108 mi)
Adam offered a reasonable bid. He was upfront and honest about his availability. He picked up my pet and delivered on time. My pet was so nervous and would not eat using the bathroom in the cage. Adam kept me updated on what was happening and going on throughout the trip. My dog has NEVER travelled such a long distance before so this was new to all of this. When Adam arrived and pulled up at our house in his vehicle, she came running to us! Adam was actually awesome! Thanks again Adam! If I ever need a transporter again I will contact you! You were honest, reasonable and flexible!