CitizenShipper Reviews:
What 75,605+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,605 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Orlando, FL to Portland, OR
I was extremely anxious about the entire process because I’ve never sent a pet across the country this way. He was extremely flexible with pricing. At first we were trying to work out the best deal regardless of the date, but I ended up needing to get the transportation done sooner. With just a couple days notice, I agreed to pay more to get it done and he was able to get it taken care of in a timely manner with no problems. I definitely would consider myself a bit of a difficult customer, I must admit. But he handled the situation calmly and kept reassuring me he had it handled. The foster mom video called me when she went to drop off, and the transporter was super gentle and sweet with the pup. Ivy made it safely all the way from Florida to Oregon on a very quick trip. Thanks so much!!
Shipment from Chesapeake, VA to Austin, TX
Sent pictures and responded quickly very pleased with my experience.
Shipment from Salt Lake City, UT to Buffalo, NY
Got to say Anthony did an awesome job! Kept in contact the whole way and gave us photos of the stops along the way. Also was able to get here sooner than expected which was great! Ive told everybody about his great service and care for our dog! I strongly suggest anyone to use his services! Five stars all the way!!!
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Art work (some larger works)
Awesome service, great customer service, 10/10 would recommend! Nothing bad to say.
Shipment from Decatur, GA to Tampa, FL
Great communication and super efficient. Will definitely use Goda whenever I need transportation !
Shipment from Waldo, FL to Houma, LA
Wonderful experience. Was able to move up the timeline and got my girl here weeks early with absolutely no hesitation or worry. I highly rate this driver!
Shipment from East Stroudsburg, PA to Houma, LA
Wonderful experience. Highly rate this driver!!
Shipment from San Diego, CA to San Luis Obispo, CA
1000/10 review for how awesome my experience and my pup Marlo’s with Heather was! She has many years of experience with animals and I could tell that from the second we met. My pup had a great ride with her! Heather kept me updated throughout their travels, and made me assured that my dog was in the best care. Definitely will be using her again if I need to.
Shipment from Coraopolis, PA to Brownsville, TX
Very satisfied with our driver
Shipment from Phoenix, AZ to Downers Grove, IL
Stacy and Mora did a wonderful job bringing our dog from Phoenix to Chicago!! They were timely, professional, and took time with Grace at each stop to send me pictures and videos. Would highly recommend!
Shipment from Colorado Springs, CO to Fairfield Bay, AR
Could not have a more wonderful perfect pet shipping experience than with Tim of Serendipity Pet Delivery Service!! Serendipity is 100% conscientious, accommodating, kind hearted, considerate, & and extremely communicative sending pictures & GPS locations along the way. Tim makes what could be a stressful situation into an enjoyable experience knowing that our pet was lovingly cared for and in the most perfect hands. Thank you Tim so much for handling our special delivery in the most special way 💞🐈⬛💞🐈⬛
Shipment from Village of Clarkston, MI to Naples, FL
Heather was great, she had our Frenchie from Michigan to Naples, Florida in a day in a half. She gave us her location so we knew where they were the whole time.
Shipment from Foley, AL to Seattle, WA
Cee was amazing with our dogs. She provided excellent communication throughout the process -- from the first bid all the way to drop-off. We were moving across the country and had some last minute hiccups with our transportation, and finding Cee was the best thing that could have happened to us. She absolutely spoiled our dogs and sent pictures and updates along the way. She is reliable and reasonably priced, and though I hope we won't be moving any time soon, I would not hesitate to ask her to transport our dogs again. Cannot recommend Cee enough!
Shipment from Pasco, WA to El Paso, TX
Very good customer service, very fast shipping.
Shipment from Chicago, IL to Menlo Park, CA
They transported my dog from Chicago to California! They were so dog friendly and kind which made me feel so comfortable with such a long trip. They did it in two days and had amazing communication with photos and all🫶
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,605+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.