CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Absolutely wonderful! He went above and beyond to make sure that the delivery went well. Great communication throughout the entire process. I would use him again and again.
Hearts and homes was amazing! They got my grumpy old dog here sooner than expected and sent updates, pictures, and videos the whole way through. I would absolutely book them again!
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Once I booked the load I was told that they wanted 50 percent immediately then 50 percent at delivery. With a unrated hauler I can’t do that. Now I’m having trouble getting our funds back.
Everything went well. Shipper has great communication skills. Dog arrived happy and healthy.
Kathryn is amazing! This is my first time using this site and I was a little nervous, but she exceeded my expectations. So communicative and kind from the start. She coordinated pick up and transport of our new puppy so seamlessly! Sent GPS and updates along the way. When we picked up our girl, it was so clear that Kat had bonded with her on the way. Dogs absolutely know the good humans they meet. So thankful to have found Kat. Your pet will be in great hands if you choose her for transport.
Rick was awesome! I had a GSD rescue (Miley) that I needed to get a transport for from Southern California to Iowa. Rick responded promptly with his bid, and his price beat everyone else. He picked up on time, gave me updates along the way, dealt with blowing coat and potty accidents like a champ, and my adopter"s first comment after he let me know the dog arrived was to let me know how great Rick was. Rick's timing was reasonable, and I'd definitely use him again for transport.
Keith is very professional and took excellent care of my Dobie puppy. He kept me updated with pictures and location. I highly recommend his services and will use him again!
While I don't love that I have to leave a one star review, I do want to be honest that my experience with Becca was unfortunately not great. The day prior to our scheduled pickup date, I reached out to her via text multiple times throughout the day to ask about what time she might be Colorado to pick up my dog. I received no response at all via call or text. The day of the scheduled pick up, I reached out again via text and let her know that I assumed the transportation would be cancelled as I had not heard from her, and requested a refund of the 50% deposit that I paid to her the week prior for my dog's transportation. This time she did respond via text—she let me know that her car wouldn't drive on the road and that she was "going mental", and said she would refund me when she had time (I paid via Venmo so the refund shouldn't take more than a few minutes). She did apologize for not being able to complete the trip and I let her know there were no hard feelings and that I understand sometimes things happen that are out of our control. Though I do wish she would have communicated better in advance rather than making me do all the work of reaching out, I did mean what I said. It's now 4 days after the originally scheduled pick up date. I have reached out via text again to inquire about a refund for my deposit and have received no response from Becca at all once more. I am very privileged to be in a position to afford to arrange alternate transportation for my dog even without receiving that refund; however, I would expect that in this case the driver should do the right thing and refund the money that I paid to them when I originally entrusted them with this job that fell through with no communication or warning. I truly do hope that whatever is going on in Becca's life turns around and she's able to get her car in shape again. In posting this review I may be assuring that I never receive my refund but I feel like others should know to proceed with caution here, as when things didn't go exactly to plan with Becca, I certainly got the short end of the stick, and am out $525 unless or until she finds the time to refund me.
Donna was great to work with...reliable, regular updates, great care of our pup.
Very satisfied --Great communication, responsible and reliable ! Most importantly, my beloved 85lb Rottie arrived in good time and safe and sound 👍
Very good customer service very clean ! My new puppy smell so good coming home.The shipper Cherie makes sure your new puppy or kitten gets the excellent care they need on there travel to there home. ☺️
Very good and kept good contact with me throughout the whole process and took very good care of my motorcycles
Angela was very attentive and cared alot about my dog. I would trust her to transport my loved ones again. Thank you very much
Theo arrived to me safely and in a timely manner. Would definitely recommend to anyone looking to transport their pet cross country.