CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Placentia, CA to Jacksonville, NC
Antonio did an amazing job transporting my dog from California to North Carolina. From start to finish, his communication was excellentâhe sent daily videos and updates, which gave me so much peace of mind. I never once worried about my dog while he was in Antonioâs care. You can tell he genuinely cares about the animals he transports. My dog looked happy, relaxed, and like he was actually enjoying the trip. Iâm so grateful for the level of care and professionalism Antonio provided. I would absolutely trust him again and highly recommend him to anyone needing pet transportation.
Shipment from Boca Raton, FL to Pittsfield, NH
I would definitely recommend Christina Allen and her husband Daniel to transport my pet. A family member who is loved. They took great, extra special care of my Cocker Spaniel Hope from Florida 2 weeks ago. Hope arrived safe, happy and relaxed. They kept great time driving the almost 1200 miles to NH. I was very happy and they also provided me with detailed updates, in addition to pictures of Hope stopping to take potty breaks. I was very picky as to whom I hired and it was my first time utilizing a transport. I could not hesitate to say good things about them and once again, I am a very satisfied customer. The GPS tracking helped immensely. I would use their services in the future if there was a need. Thank you!! A+
Shipment from New York, NY to St. Cloud, FL
Thank you!
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Shipment from Streetsboro, OH to San Antonio, TX
Thank you for transporting Ruby!! Excellent service and communication.
Shipment from Shiloh, OH to Akron, OH
Excellent customer service excellent service all around on time delivering my puppy my puppy was safe and I love one-on-one service that they offer I highly recommend them.And I will surely be contacting them for future deliveries.
Shipment from Carmel, IN to Kissimmee, FL
Completely satisfied. Delivery was as expected on time and in great condition. These guys are great. I would use them again if needed.
Shipment from Naples, FL to Torrington, CT
Ally proved to be a good choice for our yellow lab (84lb) dog Luna. This is our first experience with hiring a transporter for an overnight trip. Ally was wonderful from the moment she meet Luna. She kept us fully informed with pictures, messaging and road tracking. Our confidence in her professionalism and her warm caring ability to care for Luna. I could see that Luna was happy and content in her trip with Ally. Luna doesnât get along with other dogs so Ally made sure her stops were away from rest areas that have lots of dog. We were very pleased with Ally and would use her again. Thank you!!
Shipment from Austin, TX to Denver, CO
Carey was wonderful!! Our tortoise made it home safe and sound and Careyâs communication was clear and consistent through the process. We appreciate him and his services so much and recommend him to anyone!!
Shipment from Minco, OK to Rochester, NY
Justin from PPX transport was fantastic! He transported our dog from OK to NY on time and giving us updates and photos all the while. I like how professional the transfer of funds to him was set up also.He had all things in order.I felt right from the start of our first conversation he was going to be good and he turned out to be great!!
Shipment from Newberg, OR to Charleston, WV
This gentleman went above and beyond for my fur babies to be on the same flight as me, and got us safely to our destination. I highly recommend anyone using his services. I am so glad he was able to help me with my transport. đ Thank you so much!
Shipment from Moundville, AL to Texarkana, AR
Absolutely great experience! This was my first time ever having a pet transported and not only did he walk me through the whole process several times, sent me photos and updates throughout the whole 8 hour drive, AND he was early! Making sure my sweet fur baby was home as soon as possible!!
Shipment from Petaluma, CA to Adrian, MI
I had my dog transported from California to Michigan by Osman, and I canât recommend him enough. He was an absolute professionalâsending me photos throughout the journey and keeping me constantly updated. His communication was stellar, and my dog arrived safe, happy, and stress-free. Truly a top-notch experience!
Shipment from Nashville, TN to Carlsbad, CA
Outstanding!! Jessica brought out my sisterâs cats to me after she passed unexpectedly. I needed them at my home within 3 days and Jessica was able to fly them out very quickly. The cats did great! Jessica did a fantastic job with the cats and communication was A+. I highly recommend her.
Shipment from Las Vegas, NV to Houston, TX
I needed a quick transport for my ESA pet. Honestly this process was all new to me and with all of the scams and bad business these days it makes things tough for those who actually deliver great service. Danielle was very informative and reassuring from start to finish. Took amazing care of my pet as if he was her own. I received updates regularly and my pet was delivered much sooner than I could believe honestly lol. Very professional and an overall great experience. I will definitely use their service if ever needed in the near future.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.