CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Hartland, WI to Fairbanks, IN
SharĂŤssa and her driver Kimeley were amazing to work with! We were able to quickly coordinate getting my pup back to her breeder when I was no longer able to take care of her. Kimeley kept me updated the whole time and I am very thankful to the whole team for working so well with me!
Shipment from Columbia, SC to Tacoma, WA
Arrived early. Great communication. Thank you!
Shipment from Pontiac, MI to Kansas City, KS
Super great service really straight forward always giving me updates and pictures of my kitties would highly recommend and would book them again thank you so much
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Toms River, NJ to Danville, CA
JoDee was great!. My trio of pups and I had a great trip moving across country. Sheâs very personable and organized. All logistics covered. Would definitely hire her again. Highly recommend!
Shipment from King City, OR to Gardnerville, NV
Excellent communication
Shipment from Fishers, IN to Port Charlotte, FL
Shipment from Temple Hills, MD to Baton Rouge, LA
My dog arrived safely and in good conditon, though it took longer than anticipated. I was kept informed. Would use again for sure.
Shipment from San Antonio, TX to Virginia Beach, VA
Arthur and his wife made sure Atlas got to us safe and sound. They sent regular updates and got to us sooner than expected. I would definitely recommend them!
Shipment from Orlando, FL to Phoenix, AZ
Overall great experience with this company. Justin took good care of our Goldendoodle and got him to us safely.
Shipment from Surprise, AZ to Lake Mary Jane, FL
Great communication during transport.
Shipment from Hooper, UT to Royersford, PA
Furdelistransport transported our beloved cat across the entire country. 12 states! He was in contact with us everyday. Took pictures and gave updates and commentary. Highly recommend! You can tell they love animals.
Shipment from Panama City Beach, FL to Virginia Beach, VA
They were amazing. Sent lots of photos and updates along the way and got here fast!!!
Shipment from Lebanon, TN to Honolulu, HI
Tricia was great! Her knowledge and understanding of the complex rules on shipping a bulldog from the mainland to Hawaii was super helpful and proved why we should hire a professional. Thank you!
Shipment from Seattle, WA to Bay Village, OH
Amazing from start to finish. Kat took such amazing care of my babies and kept in touch the whole way. Highly recommended and will be using again!
Shipment from Orlando, FL to Redwood Falls, MN
Treated and transported our boy with such compassion and care - would book again! â¤ď¸
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.