CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
There is no one I would trust more than Matt to transport my puppy! I can’t imagine anyone out there offering this service has more medical and training experience with dogs than him. If you want your puppy to arrive safely, he is your guy!
If you're looking at reviews to decide who might be a good fit for your dog's transport, you can stop the search!!!!! Jacob exceeded all expectations and then some. He provided continuous updates, offered great advice, sent pictures and shared his location with me so I could keep up with their travels. He was flexible and checked in weeks before the trip to make sure everything was still okay and provided me with all the assurance I could have hoped for. His pricing was beyond fair and he provided so much more than I could have ever expected. BOOK WITIH JACOB! You will get the best service possible for your pet!! It was such a pleasure getting to have Jacob bring my Newfoundland home to me!
Good communication. Arrived on time for collection and delivered ahead of schedule
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
All the five-star ratings you see here are well-deserved. I couldn't have asked for a better transport for my 16-week-old German Shepherd puppy. I honestly think that Brook treated the puppy with all the attention and care that she would have shown if the puppy was her own. She kept the location and info lines open around the clock. There is no doubt that her background and qualifications for animal transport make her someone I would return to again and again. Rest easy and let Brook do her job. She's the best.
Matt is very professional. Prompt. Courteous. Extremely helpful. The only transporter I will ever use! Cannot say enough great things about this service!
Tiffany and Bryan were great. We had some issues with the trailer the first time Bryan went to pick it up. They were flexible enough to reschedule for a later pickup. Then, when the trailer had more issues, Bryan helped by making some on the fly repairs. To top things off, he had to drive literally through wind/rain/hail to get the boat to us. I cannot say enough how much I appreciate their work!! I highly recommend them.
Matt was EXCELLENT from start to finish. Facetime and updates along the way. Great communication and a safe ride for our Frenchie, Ivy. Very fair and honest rates as well. Would highly recommend!!!
Overall very satisfied! There was delay due to rental car issues during Easter weekend which I understood. She offered to return my deposit if I wanted to try and find another transport but, told her at this point I did not think it would matter as far as getting puppy any sooner. Missy kept us updated throughout but, took a detour to pick up another animal to transport on her way home that she did not met me know about. As a result, the delivery was delayed another day. In her defense she said she thought she told me. I understand that to keep her overhead down and, pricing competitive she has to maximize her time but, I may have tried to find another transport had I known she was going to pick up another animal and delay a extra day. That said, she did keep us updated and the puppy arrived safely. That said, I understand sometimes things happen that can’t be controlled and, would recommend Missy’s Transport. Thank you Missy!!
Very happy with service, can’t wait t have her home
Very timely and pleasant to work with
Tina is very professional. Oscar was a little nervous, but she was able to calm him. She was on time for pick up and drop off in Kent, WA. My granddaughter was kept in the loop throughout the trip. I would certainly recommend her for a transport.
John was amazing transferring our dog Baloo from Iowa to Idaho. He kept myself and our breeder updated on their location and posted stories on Instagram of their 2-day journey together. You could tell Baloo felt very comfortable with him. Would highly recommend to anyone looking for someone that will give great love and care to their beloved pet on the road.
100 percent satisfied with Donna. She was smart and lovely. My pets were extremely well treated and taken care of. They arrived in excellent shape and spirits.
Sharif and her husband were truly exceptional in caring for my son's Lab from Texas to her new home in Bluffton. They provided for a very comfortable and safe place for her which included water available for the entire trip. They were in constant contact with text updates snd photos. They are wonderful people who truly care about animals and go above and beyond to make a long, stressful trip as comfortable, safe and loving as possible. They also gave her a gift basket and a donation to their local shelter in honor of her new journey. Truly exceptional experience!
I would say 4.5. I trust Montway as I have used them before. But this time they raised their price by $50 by the time they found a driver which I didn't appreciate. Nonetheless, the vehicle was picked up and delivered.