CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Phoenix, AZ to Columbus, OH
Overall Amazing Experience! I put my trust in Concierge Pet Transport and am very pleased with the service. Updates every 4 hours, pictures, constant communication. And I have trust issues lol. But, I highly recommend using them! You won't be disappointed:). Thank me later .. . . ..
Shipment from Laurens, SC to Double Springs, AL
Kara is absolutely amazing, I completely recommend her to anyone her prices are so reasonable. My sweet girl was treated so good. Kara informed me when she was car sick. Sent me photos updated me on when she would be here or close to where I was. She treated my baby like her own I had no problems contacting her she answered as fast as she could and when she could. I truly recommend her and will absolutely choose her again to ship my babies. she treats them like her own. ❤️❤️❤️
Shipment from Miami, FL to St. Petersburg, FL
I'm very satisfied Monique was a super star with my cat Misty. 😊
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Fife, WA to Waynesville, MO
Amazing job, kept me posted throughout the trip and even made sure my dog got her daily medication. Definitely would work with this delivery service again 🤙🏽
Shipment from Cape Coral, FL to St. Louis, MO
Robert transported 1 dog in 2025, and another dog in April, 2026. He cares about the comfort of my dogs, and delivers them when he says he will.
Shipment from Columbus, MS to Philadelphia, PA
Ada was very nice and dependable. She kept me informed of her location thru out the journey with texts and pictures. I would most defintely use her again should the need arise. Thank you so much Ada!
Shipment from New York, NY to Frisco, TX
Overall I am really happy with the way communications handled and took care of the delegate amplifiers. Highly recommend them.
Shipment from Hanover, NJ to Union Beach, NJ
Great communication throughout. Definitely recommend
Shipment from Winchester, VA to Wausau, WI
Great service an kept me updated through the trip!
Shipment from Georgetown, CA to Coeur d'Alene, ID
accepted the job, could not make the date, then said they could make the date, now have become non responsive.
Shipment from Los Angeles, CA to North Las Vegas, NV
Emily was absolutely amazing on this job. Tight timeline, came through perfectly — picked up at LAX cargo right on time, kept us in the loop the whole drive, and delivered Rhaegar safe and sound to North Las Vegas. Communication was top notch and her professionalism showed at every step. We'd 100% book her again — highly recommend. Thank you, Emily!
Shipment from Sabula, IA to Killingworth, CT
I was very satisfied. Laurie kept in constant communication with myself and my Breeder. She also shared pictures and videos of my puppy during the travel. She was very friendly, knowledgeable and experienced in being a pet Transporter and Flight Nanny. She took great care of my little puppy. I would absolutely choose her services again without hesitation. Thank you once again Laurie. It was great meeting and working with you. I wish you continued success with your much needed pet transport service "Trusty Pet Logistics." :) <3
Shipment from Lawton, MI to Dubuque, IA
Heather was great, sent updates on my baby and was kind.
Shipment from Cullman, AL to Panama City, FL
Excellent communication & perfect delivery. I couldn’t have asked for any better service.
Shipment from Norwich, CT to Wichita, KS
Jayne was extremely kind!! I immediately felt a sense of relief knowing she was going to take care of my dogs during the transport. She kept me posted and sent pictures through out the travel. I would recommend her and use her services again in the future. She was timely, reliable and very professional.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.