CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Nowata, OK to Idaho Falls, ID
I wasnât planning on leaving a review but citizens shippers insisted. If exact pickup and delivery timing isnât an issue and paying for everything up front works for you she seems like the real deal. Just could communicate better. I was asking about how she did the payment before booking as I usually do half at booking and the other half on delivery. Had we discussed that more clearly before I booked with her this transaction would have never happened. I liked her reviews and so I did book her ⌠After we spoke on the phone she was ok with 1/2 now 1/2 on delivery but I was having issues with my Venmo. She runs based on the payment so if someone isnât paying her she has to wait at the gas station until funds come through. Makes picking up and delivering on a schedule a bit inconvenient. I was ok with it tho. We were having problems with communication about PayPal as another payment option and I thought her hanging up on me and canceling 4 hours before pickup was a bit immature. It was inconvenient for myself as well as the breeder after planning everything for him to be ready at the time she said. I found my pup another ride that worked out even better so no big deal. Cost me about the same. So things worked out for me. I think based on our conversation that she assumed I wasnât going to pay her because of past bad experiences and I was having Venmo issues ⌠so thatâs legit, but it wasnât my intention not to pay her. The only other option I had was PayPal and I guess it charged a big fee on her end so she wasnât wanting to continue with the transaction. I think had I not been having issues with Venmo at the time it all may have went better so 3 out of 5 stars on not even getting my dog delivered by her is generous because Iâm owning that. The miscommunication ⌠lack of planning if funds arenât timely and impatience with me over the phone seems a bit unprofessional. But not everyone rolls that way. She seems to know a lot about dogs and genuinely loves them. Iâm sure that she does everything else top notch or I wouldnât have booked her in the first place. Having a caring dog person is important for me.
Shipment from Allenwood, PA to Berkeley Township, NJ
communication was great , she stayed in touch and sent pics. she is super sweet and did a great job with my new fur baby
Shipment from Jeffersonville, IL to Signal Mountain, TN
Everything was perfect!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Fallon, NV to Young, AZ
They were able to take my dog Vance to and from his destination perfectly and smoothly!! I was a bit nervous because it was my first time but they were very reliable and well mannered. They sent me pictures and messages of updates every 4 hours. They accommodated my requests and it was honestly the best experience I have had. I will definitely use them again for the future and any services I will ever need.
Shipment from Newhall, IA to Chicago, IL
Ashley and Rob were so great! They were extremely communicative, accommodating for for me and the breederâs requests to make my dogs journey as easy as possible. Theyâre kind, animal lovers and very professional with all steps of the transit. Iâd highly recommend them to anyone or use them in the future.
Shipment from Clarksville, TN to Tampa, FL
Handled my little Bucket with care, even went above and beyond to make sure everything went well.
Shipment from Anaheim, CA to Albuquerque, NM
Natalia P. did an excellent job transporting our cats and car halfway across the country. I would highly recommend her to anyone needing a professional pet transporter.
Shipment from Duluth, GA to Streamwood, IL
Barry was fantastic! He was prompt, communicative, and very detail-oriented throughout the entire process. He regularly sent pictures and videos along the way, which gave me great peace of mind, and kept me informed every step of the journey. I would absolutely recommend him to anyone needing a reliable dog transporter.
Shipment from Lynchburg, VA to Port Orange, FL
So far excellent. Will know more after pick up and drop off. Friendly. Patience. Kind.
Shipment from Plant City, FL to Davidsonville, MD
Experience was flawless from start to finish! Communication was clear and frequent, timing was flexible and I knew right away Adam was the right chice for us! He picked up a puppy in FL and brought him to MD; rates were affordable and he definitely made sure the pup's comfort was key. The open and clear communication along the was really key for me! I highly recommend Goda Enterprise for your pet transport!
Shipment from Sacramento, CA to Spokane, WA
Ricardo did an excellent job transporting my pet from Sacramento to Spokane. He was professional, communicative, and made the entire process smooth and stress-free. I received updates along the way, and my pet arrived safe and happy. I would definitely recommend him to anyone looking for reliable pet transportation.
Shipment from Wentzville, MO to Petersburg, KY
Awesome transporter AAA+++
Shipment from Gillette, WY to Northport, AL
Heather was absolutely amazing. She communicated the entire time and sent pics. I felt so comfortable knowing they were in her care.
Shipment from Palm Beach Gardens, FL to Portsmouth, NH
Pam was very professional and I felt very safe handing my dog over to her. She sent me updates and a recap of their trip. I feel very confident in recommending her and plan on using her services again.
Shipment from Bethany, IL to Charlotte, NC
Awesome overall. Great communicator, easy to work with, lots of updates. Would recommend and work with again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.