CitizenShipper Reviews:
What 76,822+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 76,822 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Arlington, WA to Lawrenceburg, TN
Kayla and her husband were communicative and responsive during the whole process. They picked up our 3 kitties and delivered them safely as promised. We highly recommend their services!
Shipment from Germanton, NC to Austin, TX
Iām sooo grateful that I chose Wagon Wheels Travel to deliver my puppy. They sent me photos of my pup from the beginning to the end of the journey half way across the country. I would hire them again, in a heartbeat! DH
Shipment from Detroit, MI to Eden Prairie, MN
I couldnāt have asked for a better person to bring my puppy home. Jacob picked up my dog from the airport in a different state and brought her home. He communicated with us during the trip, sent us his location, and responded to all my questions. He even gave her some food and sent us some photos of my puppy. I truly recommend his service.
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Shipment from Brandenburg, KY to Fishkill, NY
Definitely recomend them! They handled my dog with such care and they were super patient and gentle with him. He's never been apart from me so he was nervous when picked up but they took all my concerns into consideration and handled him well! He seemed really happy with them and I couldn't be any more satisfied with their work! They send me photo updates and also tracking so i felt so much more comfortable with the process. Communication was great and they were fast and efficient. I would 100% chose them for future transports :)
Shipment from Edinburg, TX to San Antonio, TX
I love how he kept in contact with me throughout the trip! Was super nice and just an overall good experience!
Shipment from Fort Myers, FL to Rochester, NY
Adam was very good with my dogs, but had too many extra stops for the trip.
Shipment from Marana, AZ to Bessemer, AL
This was the best possible transport service I could have asked for. Super friendly from start to finish, live tracking, photo and video updates, and our dog was well cared for along the way. Speedy transport and phenomenal value.
Shipment from Cairo, GA to Medford, OR
She did a fantastic job getting my German Shepherd Puppies safely all the way to the west coast. Will use her again!!
Shipment from Ocala, FL to Brooksville, FL
Elizabeth has been great with timing and communication. I highly recommend her to anybody looking for a reliable transport
Shipment from Elkin, NC to Seattle, WA
Tina was very patient with my nervous puppy that was traveling 2700 miles across the country. She kept me informed of the puppies experience and what she did to try to support my nervous little pup, e.g. fed can food to entice eating, changed where dog was transported in the van, ensured collar was secure and non-escapable. Tina updated myself and the breeder multiple times a day and sent us a picture each day. I never felt concerned for anything other than the puppy was nervous and on a long journey. Tina kept me assured with her reports and actions. I would recommend ATL Transport and will definitely use them again.
Shipment from Georgetown, KY to Twentynine Palms, CA
Daniel and his family were so great they were able to transport him on very short notice i placed the bid and he picked up Apollo the next morning. He shared his location and sent me photos the whole way, called with updates and did a final call after he was dropped off. If i ever need a pet moved again i will 100% be calling them. They just went above and beyond and i couldn't have found anyone better to drive my boy cross country!
Shipment from Houston, TX to Winter Springs, FL
Driver was exceptional!
Shipment from Edgerton, OH to Woodbury, MN
Great experience overall! Good communication and felt that the driver took great care of our pup on the trip.
Shipment from Chesapeake, VA to Douglasville, GA
Jayne was phenomenal and really made me feel comfortable. She was consistently communicating through texts, photos, and videos and she took care of Carter the same way I would. Absolutely wonderful experience.
Shipment from Bethesda, MD to Fort Lauderdale, FL
Very satisfied with the service offered. Excellent communication and very reliable service.Thank you Osman.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 76,822+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.