CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Rustem was excellent and very attentive! He kept sending updates and made great time transporting my dog. This was my first time using this service, and thankful for Rustem.
Sean was awesome. He went above and beyond to coordinate a time for pickup with a business owner who had limited hours open. He made it happen! My shipment came wrapped in moving blankets and totally secured. What a great experience A+++++++++++++++
I’m really pleased by the service that Melissa and Riley provide. They brought my dog from a rescue foster and he arrived happy and ready to rock and roll. I got photos along the way — peeing in Wyoming, peeing in Nevada — that were great. What’s more, after delivery Riley went out of his way to phone the foster and report that all had gone smoothly.
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10/10 would recommend for puppy transportation if you’re in need! They kept me up to date the entire time and sent me a couple pictures along the way. If in need in the future I will definitely choose them. Thanks again Riley for bringing us our new family addition!
Shelli went out of her way to rectify a missed communication between us…she took good care of my pup.she is a trustworthy person.
Thank you for getting Maverick and his goose 😉 here safely to our new home! Friendly and prompt communication throughout the process…safe and fast delivery…highly recommended 🙌🏽
Gina was fantastic with Otis. Great communication. Loved animals. Highly recommend!
Melissa was AWESOME! I needed to get my pup to my mother and couldn't get there myself. Melissa was able to pick him and all of his things up and moved in comfort. She kept in contact, sent pics and videos and got him to Grandma's with no incident. My pup is a great traveler, but can be a little stressed in weather storms. So, for her own safety and his anxiety she made the decision to stay put when they encountered some extremely bad weather, which was relief to everyone, but as soon as it cleared up, she was back on the road to get him home. Highly recommend allowing Melissa to help you get your furry friends moved!
Shannon is the best. Shannon goes above and beyond what was expected. My furbabies love her. I would not use anyone except Shannon for my babies safety and comfort. I can't say enough about how amazed and thrilled with this experience.
Chris and Lorraine did Great job transporting my two kitties! I will definitely use there services in the future.
Tiffany was very communicative between myself, my sons girlfriend and her mom. We had a few hang ups with pickup that was out of her control and it ended up extending pickup a couple days plus. The trip itself did take a little longer than expected due to unforeseen circumstances with another prior transport, however- Spike was well cared for on her trip here. And I think Tiffany adored her time with her from Cali to IL. As far as getting her here and sending pics and taking phone calls/texts- we always knew where they were the entire time. Spike did arrive safely as promised. Unfortunately, it was not meant to be. Spike passed away shortly after her arrival. It was NOT due to anyone's negligence. The vet felt she mightve had an underlying condition and that long of a trip mightve exasperated it. I spoke to Tiffany on the way to the ER, and shortly after her passing. Tiffany was in tears. We all were. It was clear to me, she cared for Spike, truly. I am grateful she got to see the countryside and take a trip with a person who treated her like we do. I wish things could've been different in the end. But if I had to transport again, I'd absolutely hire her again because she was very kind, and I know she treated our beardie like she was her own during her last few days here. Sleep well, Spike. And Thank you, Tiffany for bringing her to us safely as promised, regardless of outcome. We appreciate you. - Stephanie
Becki delivered our puppy to us today. We couldn’t have asked for a better experience . Becki was such a delight and did everything she said she would . She was on time picking her up and sent pictures and texted us along the way. I would refer her to anyone needing a caring person to transport your pet. Thanks Becki
Very satisfied, lots of updates throughout the trip!
Alex was amazing! He transported my lizard, Wink, from South Carolina to New York a few weeks ago and it was a complete success. Booking him was super easy and we communicated with each other the entire time—he even sent me pictures of Wink! I would highly recommend Alex—he’s professional, friendly, affordable, and will take special care of your pet.
If I could give more than 5 stars I would! From the initial correspondence to drop off, Elena was communicative, kind, empathetic, reliable, accommodating and compassionate. She took great care of the dog in transit, and even better care of the dog owners. She made room in her schedule to meet our needs and her price was reasonable. Lily was the only dog being transported - much easier on the dog. I wouldn't hesitate to use this transport again and have no hesitation in recommending her to others. An all around positive experience.