CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Fort Belvoir, VA to San Antonio, TX
Absolutely amazing!!! I was provided photos and updates of my dog every day and anytime I had questions, they responded promptly. I was able to track my pet through life 360 and they gave me an eta as soon as they hit my state. Not to mention, they are actually reasonably priced unlike every other business recommended on this site. I encourage you to give them an opportunity to transfer your pet. You will not be disappointed.
Shipment from Clayton, NM to Sioux Falls, SD
Great communication, planning, and pricing!
Shipment from Portland, ME to Miami, FL
Bill was amazing with my two very scared cats. They did really well with Bill driving from Maine to South Carolina. Can't recommend him enough!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Baltic, OH to Natick, MA
Darin was excellent. We were nervous about shipping our new 9 week old cavapoo from Ohio to Massachusetts but what a great experience. Darin kept us up to date with location and pictures throughout the trip. He answered all communication promptly. Professional and polite. His price was competitive and fair. I highly recommend for your transport needs.
Shipment from Seattle, WA to Pocono Pines, PA
great communication and wonderful attitude!
Shipment from Pemberton Township, NJ to Bakersfield, CA
Aaron and his wife were incredible! They were such a pleasure to work with and were super reliable. Aaron really took the time to care for my pup while in transport and put in that extra time to play and give him the exercise he needed. Communication was great at all times. He really helped ease my stress during this entire process and made sure to keep me updated with pictures and videos of my pup. I will definitely be using Aaronâs services in the future đ
Shipment from Northampton, MA to Los Angeles, CA
Monique was amazing. She took such great care of Francis, bringing him from Massachusetts to California. She always kept us up to date with info and photos, and kept us from ever having to worry about him. In a few words: sheâs the best.
Shipment from Phoenix, AZ to Barrington, IL
Colleen was fantastic. She took great care of my dog. She was friendly and kept me updated throughout the trip. Highly recommend.
Shipment from Montoursville, PA to Winter Garden, FL
She did an excellent job of keeping in contact with us every step of the way. We got pictures, short videos, and we're always able to track the progress of our dog with live GPS updates. I would absolutely recommend them to anybody that needs to transport their pet, they did an absolutely fantastic job. If I could I would give them 10 stars everything they did was top-notch so don't hesitate to use them when you need to transport a pet you can rest assured you couldn't do it any better Thanks again!
Shipment from Eugene, OR to Perris, CA
Omer went above and beyond. He did such an amazing job traveling with my furbaby finn. Thank you very much!
Shipment from Golden, CO to Irvine, CA
Aaron was amazing! He was fast, efficient, and kind. He communicated throughout the long trip and provided updates (including pictures) about my two french bulldogs. I highly recommend his services. Thank you!!
Shipment from Boones Mill, VA to Noblesville, IN
Danielle and Keith are amazing. From quick response time, great communication during our service, delivering our new doggie on time, handling the paperwork, and everything in between, I cannot recommend them enough. They are wonderful people as well! If we do this again, they will be the first people I contact. Be sure to tip them generously also as they deserve it! Brandon
Shipment from St. Louis, MO to Hermosa Beach, CA
Tammi was wonderful. Great communication before and during the transport and she ALWAYS had our dog Pennyâs well-being prioritized. She told me âPenny is my clientâ and that was exactly right! We would absolutely trust her again with our dog.
Shipment from Lyons, GA to Ellenton, FL
Amazing kept me updated the entire time . I will be using him in the future for my maine coons when new owners would rather car not plane .
Shipment from Hudsonville, MI to Summerfield, NC
Very helpful and answered phone and questions each time I called. Kept me updated on timing and steps and would definitely use again
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.