CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Jackson, WY to Houston, TX
Elise was the best I could have ever hoped for. It couldnāt have been a smoother trip. She was communicative, kind, and caring. There is nothing else I could have asked for. Right when she arrived, I could tell she was a pro. Clean car, blankets at the ready, seats down for a big space. Answered any and all the questions I had before I could ask. A storm came through and rather than power through, she checked in with me to make sure it was Ok that she preferred to, very kindly and safely, wait it out. Even with said storm, she still arrived within the window she said she would. 10/10. Planning on booking a trip with her again if Iām lucky enough. Elise went above and beyond.
Shipment from Tacoma, WA to Memphis, TN
Crystal was so amazing, she took wonderful care of our dogs. And she had amazing communication kept us up to date all the way.
Shipment from Naples, FL to Beulah, ND
Excellent service great communication took great care of my pet!!!! If you need a pet transported you can not go wrong with Little Paws!!!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Fairfax, IA to Louisville, KY
Ashley was awesome to work with! This was my 1st time having a fur baby delivered from out of state. They had excellent communication when they picked her up in Iowa & the trip to southern Indiana. Ashley let me know every time they stopped & sent pictures & videos. They took awesome care of her during the trip & took precautions to keep her safe & healthy during the drive. I HIGHLY recommend them!!!
Shipment from Boston, MA to Naples, FL
Bill was great. Showed up for pick up on time (early actually!), and got my dog to our new home the following day. Was very responsive, communicative. Would highly recommend!
Shipment from Talent, OR to Newport Beach, CA
He was wonderful. Not a single issue. Great guy. Sent lots of updates and I felt like he really took care of my pups.
Shipment from Waikoloa Village, HI to Georgetown, TX
Awesome service... very professional...it was an absolute pleasure...thank you
Shipment from Brentwood, TN to Phoenix, AZ
Stevie was AMAZING. Would recommend her to anyone needing to transport a pet. Thank you!
Shipment from Dallas, TX to Denver, CO
Justin with PPXTransport was excellent! He provided updates on when he was picking up Rosie and updates and pictures during their travels. I highly recommend PPX Transport!
Shipment from Colorado Springs, CO to Portland, OR
Kaylee was wonderful - great communication throughout, super accommodating with some pickup time constraints, and sent lots of pics! We were very thankful to have Loyal with her for the trip from Colorado to Oregon.
Shipment from Lake Stevens, WA to Grapevine, TX
Great communication. Easy process. Hit everything that was promised. Would definitely use her again!
Shipment from Elizabethtown, KY to Millington, TN
I was very happy with the transport of my new sugar glider baby! I was kept informed along the route and received pictures at every stop. Highly recommend!!
Shipment from Los Angeles, CA to Georgetown, TX
Yvonne was great! She safely got pup from California to Texas, her price was fair, she was responsive and took care of pup. If I need someone in the future I will definitely book with her again!
Shipment from Birmingham, AL to Spokane, WA
Matt was fantastic. Very easy to work with. Kept us updated the entire trip across the country. He delivered our girl happy and healthy!!
Shipment from Oxford, MS to Berkeley Heights, NJ
London was so transparent the whole trip, and super funny as well! I had only been fostering my dog for about 3 months at the time of her pickup and she seemed to do great with her! She shared her location with me the entire way, and sent me lots of videos and pictures of my fur baby the whole way home! She was very good about responding fast as well if I had any questions or concerns! I would definitely choose her again, and recommend her for future riders!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.