CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Dillwyn, VA to Watford City, ND
Pretty sure the guy tried to scam us for more money and then flaked on us because we didnât fall for the scam so I did not get my pet and now have to find a different service. But played us along till the very day he had to pick him up.I am not pleased. Suggest you look elsewhere.
Shipment from Raytown, MO to Florida, FL
Communication was great and my puppy arrived safe and sound! I would definitely use them again! I was sent photo updates along the way as well :)
Shipment from Los Angeles, CA to Powell, WY
I am extremely happy with the outstanding service I received from Dog World Transportation. They made what could have been a stressful international journey completely smooth and worry free. My two precious babies arrived safely from South Africa to Los Angeles (LAX), and then continued on to Wyoming without any issues. Throughout the entire process, the team was professional, caring, and kept me informed, giving me complete peace of mind. It was clear that my pets were treated with love and compassion every step of the way. Seeing them arrive safely and in good condition meant the world to me. I cannot thank Dog World Transportation enough for reuniting our family. I highly recommend Dog World Transportation to anyone looking for a trustworthy, reliable, and compassionate pet transport service. Thank you for taking such wonderful care of my babies!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Venice, FL to Charlevoix, MI
Donna did an excellent job driving our dog from Florida to Michigan! She had amazing communication and it was nice being table to track where she is on Life360. Would highly recommend!
Shipment from Kannapolis, NC to Jacksonville, FL
Jacob went above and beyond to make our sweet girl comfortable and kept us updated throughout her entire trip. You truly couldnât ask for a better transport experience. His communication, professionalism, and genuine care gave us complete peace of mind. We will absolutely be using Jacob again and highly recommend him to anyone looking for safe, reliable, and compassionate pet transportation.
Shipment from Sebastopol, CA to Baldwin City, KS
Very satisfied 5/5 stars! Aaron was excellent in communication and transparency, before and after drop off. He sent us pictures of our dogs and consistent updates as well as flexibility when it came to dropping off down to the exact time of drop off which made it so easy for us and our family! We are so glad we picked him and would pick him again for multiple reasons but the main one being that when our dogs met him they trusted him and even put themselves in his vehicle. I felt very confident that they trusted him with the travel and they looked so happy. I thought what Aaron charged us was fair and gave us the opportunity to have a smooth move knowing our pups were taken care of first. Thanks again!
Shipment from Colorado Springs, CO to Voorhees Township, NJ
Honestly Hayley was great, she was very reassuring as she sent pictures and updates at every stop. So much was going on with us but she was so incredibly helpful. We had her transport our 3 dogs and 2 cats from Colorado to New Jersey. 10/10 would recommend, I was super nervous to have our pets transported, but she was great with them!
Shipment from Plainfield, IN to Burlington, NC
If I could give him six stars I would. He was unbelievably kind to our dog that we were transporting, kept us updated the whole way along with pictures and was incredibly easy to work with. We cannot thank you enough for everything and cannot recommend him highly enough an outstanding job!
Shipment from Cincinnati, OH to Middle Point, OH
Anna was great! Quick and clear communication, and she really cares about dogs. She was very kind to me when I was feeling distressed about sending my pup on his way. She sent several updates and photos to reassure me which I deeply appreciated. I highly recommend her as your pet driver. Very kind and professional.
Shipment from Denair, CA to Blythe, CA
Jayy picked up my pig that very next morning after I booked and got her here in record time. She arrived healthy and so happy she did not want out of her crate. Will be using him again for sure.
Shipment from Lancaster, MA to New Bern, NC
Drive was great; someone sent him to the wrong city with my shipment, over 100 miles away but he called ahead and quickly straightened things out. When he arrived, we were able to back the whole trailer into a barn that had only 1 inch of door clearance on either side of the 40 foot trailer, in rough terrain. He did a great job and we were able to directly hoist the entire load inside the assembly building instead of fooling around with unloading equipment and moving the shipment twice. BAH was friendly and promptly made adjustments in my favor regarding billing changes. Be ready to ship when you call these guys....they will have someone almost TOO fast.
Shipment from Bedford Hills, NY to Chippewa Falls, WI
The service was amazing. Good planning, the driver was amazing, great communication, on time delivery. So great!!
Shipment from Glen Allen, VA to Grapevine, TX
What a fantastic experience. Super nice, frequent updates, treated our dogs well and on time. Thank you, Devin!
Shipment from Washington, DC to Canfield, OH
Adam was fantastic! I highly recommend using his services because he was very kind, communicative, and flexible. I look forward to using him in the future knowing that my dog will be in safe hands!
Shipment from Denver, PA to Wrentham, MA
Great job start to finish. Would def use again! Thank you.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.