CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Warrenton, VA to Fort Wayne, IN
When we moved my 81 year old Mom and her 4 year cat named Willow from VA to IN, I knew right away that Jill was the one to transport Willow safely. Jill communicated with us every step of the way and delivered Willow safely to the assisted living facility. Trusting our pets to someone else is often hard to do especially during a stressful time and Jill made this transition so much easier!
Shipment from Millersburg, PA to New York, NY
Deanna and her sister were so amazing!!!! Cared for my fur baby BREEZY so well! Kept me updated and had gps tracking all the way! Worked with mine and breederās schedule for pick up and delivery home. Breezy and I canāt thank them enough!!!!
Shipment from Scott Air Force Base, IL to Vancouver, WA
Very professional, trustworthy, and kind. If I needed to, would definitely hire again.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from San Diego, CA to Raleigh, NC
Thank you to Terry, Rod and Jonathon! They kept me updated constantly through out the entire time they had Kita! Very professional and I felt like my fur baby was in good hands! Highly recommend!
Shipment from Pearland, TX to San Antonio, TX
Excellent! Great communication, and got my two kittens delivered quickly. It was a short trip, but I still got updates and top tier communication. Great price, exceptional service! Would absolutely use again.
Shipment from Springfield, MO to Nixa, MO
I wanted to share some feedback regarding Brianās recent visit. He was very punctual and clearly has a genuine love for animals. Cooper warmed up to him immediately, and I was relieved to see how well-prepared Brian was. He did a great job, and I will definitely use his services again.
Shipment from Hawarden, IA to Las Cruces, NM
Greatā¦!!!! I give them 100 stars. Answer my questions and helped me through the process. Thank you so muchā¦..!!!!!!
Shipment from Vienna, VA to Chatham, MA
My experience with Casey at SitStayGo was exceptional from start to finish. Communication was clear and friendly. She was punctual with my dog's pick-up, there was open communication throughout her trip, and clear expectations for my dog's delivery. Everything went extremely smoothly and I would absolutely use her again. Thanks so much, Casey!
Shipment from Penn Yan, NY to Jackson Township, NJ
Someone you can really count on. He thought ahead on everything and provided THE best rate on the site. I always felt my dog was in the best hands with Harold. Highly highly recommend!!!
Shipment from Solon, ME to Philadelphia, PA
Thank you! Appreciate you answering all my questions and was able to go out your way to make my pup more comfortable. A+++
Shipment from Beaverton, OR to Maricopa, AZ
We had a fantastic experience. They safely transported our three dogs with great care, clear communication, and a calm, friendly attitude the whole way. The dogs arrived relaxed and happy, and we felt updated and reassured from start to finish. Weād gladly use them again and recommend them to anyone who wants kind, reliable dog transport!
Shipment from Doerun, GA to Huntley, IL
Tricia was great with our 8 week puppy. She brought her from our breeder in GA to us in IL. She gave us updates throughout the journey. I highly recommend Tricia!!
Shipment from Winchester, VA to Poteet, TX
Omar was the best. My pup can be dog aggressive and difficult to handle at times and Omar had no problems with her. Thanks again for getting my pup home safe and sound!
Shipment from Cicero, NY to Kings Park, NY
Bringing home a new puppy is stressful enough without worrying about the trip ā Logistics With Love made it the easiest part of the whole process. She was responsive, communicative every step of the way, and took genuinely excellent care of my puppy from pickup to drop-off. The level of attention and care was beyond anything I expected. I'd recommend her in a heartbeat to anyone need pet transportation. Five stars, no hesitation.
Shipment from Bentonville, AR to Miami, FL
John and Armena are really nice and took good care of my babies. Sent them to our new home safely. Highly recommended.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.