CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
21 lbs Australian Cattle Dog from Sayre, PA to Woodbourne, NY (131 mi)
I loved how great the communication was! Everything went smoothly, and I got a picture of my puppy as soon as they picked him up. They took good care of him for the long ride and were punctual. I recommend their pet transport service.
60 lbs Airedale Terrier from San Antonio, TX to Birmingham, AL (863 mi)
Kelly was exceptional! She took excellent care of my 8 month old Airedale pup during their trip. Her communication was above and beyond what I had hoped for, contacting me regularly and sending photos. Being able to track them really enhanced my experience. I found Webb Transport to be both patient and professional, accommodating us as we had never transported a pet before. If thereās a next time, we would use her knowing our pet was being cared for and safe! Highly recommended!
7 lbs Australian Shepherd from Buckholts, TX to Lubbock, TX (387 mi)
Had a great experience! Very communicative and was on time. Sent great photos and timely updates throughout travel.
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30 lbs Cane Corso from Knoxville, TN to Lawrenceville, PA (696 mi)
They took great care of our pup! Smooth process from start to finish. Great communication!
143 lbs Great Dane from Los Angeles, CA to Brooksville, MS (1981 mi)
Suevie took great care of Jax providing updates along the way. The videos and photos gave me comfort in knowing he was in good hands. I appreciate her kindness and patience with Jax and his energy level. They adored each other. Sheās definitely an asset to your company. Thanks again
53 lbs Australian Shepherd from Ithaca, NY to San Francisco, CA (2792 mi)
Adam helped me transport my Australian Shepherd from Ithaca to San Francisco, he drove across the country in 3.5 days providing consistent location updates and pictures of my pup. He was reliable, upbeat, communicated constantly and on top of that he took great care of Cardamom. My dog arrived happy from the trip and you could tell that he became fond of Adam and his fiancee. Finally, Adam went above and beyond by even helping me transport a monitor and pc too. Overall he is great and would recommend him to anyone that is looking to transport their dogs. Thank you Adam!
70 lbs Nova Scotia Duck Tolling Retriever from Austin, TX to Fremont, CA (1740 mi)
Arthur and Rebecca were great! They are timely and gave me daily updates to their location as well as the dog's well being. I received photos during the drive. Pick up and drop off was a breeze. Overall great communication and it was clear my dogs were in good hands. One of my pups kept going to Rebecca for pets! Would definitely use them again.
9 lbs american pit bull terrier from Adairsville, GA to Albuquerque, NM (1408 mi)
Canceled last minute.
Other Vehicles from Gunter, TX to Odessa, TX (395 mi)
Matthew was amazing to work with. He showed up 15 minutes early, handled the new trailer with perfect care, and delivered earlier than expected. Communication was great the entire time. I couldnāt recommend anyone better!
25 lbs Caucasian Shepherd Dog from Geneseo, IL to Enfield, CT (1035 mi)
Transport person was very professional and polite. She treated my puppy like one of her own. And most importantly she worked around my scheduling needs which is great because I'm active military. I would recommend everyone do business with her.
Pets and Animals from Pearland, TX to Long Beach, CA (1566 mi)
YES THIS IS DEFINETLY A FRAUD SHE WANTS MOVEY ON CASH APP AND CASH APP ADVISES THAT THE ACCOUNT IS A FRAUD, I WASS SENT A INVOICE FROM THIS PERSON AND I PAID THE INVOICE THAT WAS SENT TO US AND THEN SHE SENT ME.A MESSAGE THAT IT IS CONSIDERED A CUSTOMER CANCELLATION THIS ISNT A SERVICE ITS A SCAM TO GET ANY DOLLAR FROM ANYONE THEY CAN
41 lbs Pitt Bull Terrier from Herndon, VA to Orange, CA (2655 mi)
Quick transport and very communicative. Desiree treated my dog like he was her own! Will definitely book her again if I need transport.
2 lbs Yorkshire Terrier from Noblesville, IN to Tulsa, OK (667 mi)
She had excellent communication. She was communicating with me through the whole drive checking on the dogs stopping every hour to see if he was OK. She did an excellent job and delivered her right to my driveway right to my front door. It was so it was a really neat experience. I highly recommend her.
61 lbs Rottweiler from San Bernardino, CA to Nashville, TN (1963 mi)
I had paid 600 dollars for an "adoption fee and boarding fee" in advance. They weren't able to get the dog, Monday, the day of the original request, but I paid for the booking anyways because they said they may be able to Tuesday or Wednesday and I wanted to make sure we could move as fast as possible for the dog. Come Tuesday morning they say they may be able to drive this morning and to send the 600 dollars. I said I was on the way to the bank and then 3 mins later they call again telling me to send the money, they were antsy it seemed. I get to the bank and send 600 as requested at 7:30 am their time. I soon received an email from the shelter stating the dog was adopted Monday night. I informed them at 9:37 am their time Tuesday morning (as soon as i got the email) the dog had been adopted, knowing they haven't even left their house yet. They wanted to call the shelter and make sure he was still there before leaving, and the shelter didn't open until 10 am to confirm this over phone. So they did zero driving or adopting or emailing to the shelter, on my behalf, yet I paid for an adoption fee and boarding fee. The adoption fee was explained to me by them that it is used for the time and gas to go there and adopt the dog for me. They didn't leave or attempt to get the dog for me yet they are refusing give me the 250 back. They only refunded 350 of the 600. They didn't even do anything except message me. No gas or time to go there was done. I paid in advance on good faith and hoping we had the same interest of saving a dog. Instead, I was robbed.
6 lbs Italian Greyhound from Atlanta, GA to Kennett Square, PA (747 mi)
Response time was fantastic! My puppy was safely brought home while being updated the whole way. Would definitely use again!