CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Fort Lauderdale, FL to Fayetteville, NC
We are very satisfied with the services provided by M&M Transport. They were very professional, accommodating, and completed the delivery of our beloved cat in a timely manner while keeping us updated on location including pictures of our pet.
Shipment from Forest Park, IL to New York, NY
Great service transporting my dogs across a few states! They seemed well taken care of and happy. The absolute best!
Shipment from Long Beach, CA to Cleveland, OH
Absolutely horrible these guys are liars they will tell you anything you want to hear about picking up your vehicle and doing it in a timely manner even if you give them specifics then they will every time you call them if they ever answer which they usually don't and if you leave messages they won't call you back they will tell you everything's fine even though it isn't right down to the last minute and then cancel on you don't ever consider using these guys it has been absolute horrible nightmare for us and we would never consider using them again or refer them to anybody
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Jesup, GA to Los Angeles, CA
I recently shipped my dog from Georgia to Los Angeles, and the transportation service was excellent from start to finish. The team was very accommodating to my situation and made the entire process stress-free. They kept me updated, treated my dog with great care, and were professional throughout the trip. I truly appreciated their kindness and flexibility during a stressful move. I would highly recommend this service to anyone needing safe and reliable pet transportation and will definitely be a returning customer!
Shipment from Scottsdale, AZ to Fairbanks, AK
Destinee was a Godsend! She worked to bring my dog from Arizona to Alaska on rather short notice, but provided a fair rate, quick responses, the utmost professionalism and competence, and made us feel at ease about transporting our dog so far. I highly recommend 👌
Shipment from Sealy, TX to Palm Beach, FL
Great experience! Professional, Cordial, with prompt responses. Shipped a Service Dog from Texas to Florida, good rate, timely delivery. Dog just laid down in back seat and enjoyed the ride! HuntersCreekRetrievers.com will use them again and recommend to anyone looking for good dog transporter!
Shipment from Osprey, FL to Avalon, NJ
Barry is a wonderful man. He took wonderful care of Australian Shepherds. He delivered them as promised. Highly recommend!
Shipment from Oswego, IL to Buckeye, AZ
Got pictures every day of my dog as he made his journey from Illinois to Arizona and he was very happy the entire time, his usual silly self and it was very funny seeing his little progresses and he was super happy to see us when he got to the new home.
All other items from Windham, NH to Kosciusko, MS (1430 mi)
Transport worked as it should.
Shipment from Broken Arrow, OK to Fleming Island, FL
Ohla was amazing she took pictures every step of the way and made sure my little Ellie was picked up and dropped off in a very timely manner. She answered all my questions quickly!
Shipment from Chicago, IL to Minot Air Force Base, ND
Breezie was spectacular in helping us get our 3 pets to minot! We have had one of the hardest moves from overseas and she made it so much easier!!!! My pets were brought to me in less than 24 hours and she communicated the entire time!!! Thank you for everything!!
Shipment from Smyrna, GA to North Miami, FL
I cannot rate Exquisite Pet Transportation high enough! The attention to detail, the care he took of my dog and the overall experience was so great! He provided pictures along the way and was always accessible! Highly recommend!
Shipment from Bristol, VA to Queens, NY
Great service! Had gps tracking!
Shipment from Port Royal, PA to Salem, MA
If I could give more than 5* I absolutely would! Terry was polite, punctual and informative. He kept me updated throughout the journey and made relocating my fur baby stress free. Thank you Terry!
Shipment from Rock Valley, IA to Billings, MT
Communication was great. He sent picts and updates throughout the trip. Very easy and effortless! Thank you for taking good care of our fur baby on her journey!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.