CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Nokesville, VA to Brunswick, MD
I am completely satisfied with the service I received. He was friendly, reliable, and he went out of his way to make it as easy as possible for me. I would highly recommend to anyone else!!!!!!
Shipment from York Haven, PA to Chicago, IL
Good To Work With!
Shipment from Washington, DC to Brooklyn, NY
Great driver for my trip from DC to NYC. Highly recommend.
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Shipment from Troy, PA to Reading, PA
If you're trusting someone to transport your precious cargo, Adam is absolutely the person you want behind the wheel. He recently delivered my two kittens to me, and the entire experience — from first contact to the moment they arrived — was nothing short of exceptional. From the start, Adam was incredibly responsive and communicative. He kept me updated every step of the way, so I never had a moment of wondering where my babies were. That peace of mind alone is worth five stars. What really set Adam apart was the heart he and his partner brought to the job. When the kittens started crying in their crates, his partner didn't hesitate — she held them and comforted them for nearly the entire ride. My kittens arrived noticeably calmer and less stressed than I expected, and I have no doubt that the care they received during transport made all the difference. The breeder I worked with was equally impressed — and breeders are discerning about who they trust with their animals. That kind of across-the-board confidence in a transporter is rare. Adam treats your pets like they matter — because to him, they clearly do. If you need a transporter who is professional, kind, and goes above and beyond, stop looking. Book Adam.
Shipment from Providence, RI to Charlotte, NC
We are very grateful for the service. Our dog was delivered safely, and you can immediately tell that the person truly loves animals and cares deeply about dogs. Our dog is not easy — mr. Legs doesn’t trust strangers easily and usually doesn’t accept affection from people he doesn’t know. We were especially worried that he wouldn’t even go outside or feel comfortable enough to use the bathroom during the trip. But despite that, he managed to find an approach to her little by little and handled everything very professionally and patiently. The trip itself was long, almost a day and a half, but our dog arrived safe and in good condition. Thank you again for the care and professionalism. We are very satisfied with the service.
Shipment from Dallas, TX to Killeen, TX
I cannot say enough wonderful things about Brad! He called me even before scheduled pick up the day before. I really appreciated this and it made me feel at ease about the whole process especially since it was a 6am pick up. My pup arrived from a long flight from Honolulu to DFW. Brad gave an update every step of the way: when he arrived at cargo, when he picked my pup from cargo, how my pet looked, the potty breaks, sending me pictures, and traffic and updating me on the estimated time of arrival. Clear communication was had throughout the journey and it gave me a sense of reassurance and relief. It was obvious that Brad genuinely cared about my pup and understood how important she is to me. My pet arrived happy, healthy, calm, and right on schedule. What impressed me most was his attention to detail and commitment to safety and comfort. Every question I had was answered promptly, and he went above and beyond to make sure both my pet and I felt at ease. I would absolutely recommend Brad to anyone needing reliable, caring, and professional pet transportation services. He turned what could have been a stressful experience into a positive and memorable one. Five stars all the way!
Shipment from Texas, TX to Fort Collins, CO
Great communication. Our pup arrived arrived on time, happy, and healthy. Grateful to Maurice for his help/service.
Shipment from Kannapolis, NC to Raynham, MA
⭐️⭐️⭐️⭐️⭐️ We had a wonderful experience with our puppy’s delivery! Communication throughout the trip was great, and our puppy arrived safely, happy, and well cared for. The transporter was professional, dependable, and kept us updated along the way, which gave us a lot of peace of mind. We truly appreciate the care and attention that went into making the delivery smooth and stress-free. Highly recommend! 😊
Shipment from Mount Pleasant Mills, PA to Philadelphia, PA
Excellent delivery service. Everything was on time, communication was fast and responsive, and the whole process was very smooth. The puppy was transported very carefully and even carried in their arms, so he was completely calm and not stressed at all during the trip. Highly recommend!
Shipment from Mercer, PA to Wellesley, MA
Great communication throughout the process. Very smooth experience. Top notch. Highly recommend.
Shipment from Los Angeles, CA to McKinney, TX
Excellent service and communication!
Shipment from Terre Haute, IN to Phoenix, AZ
PAAT was amazing to work with!! They updated us multiple times throughout the trip letting us know how/what our pup was doing! They have a Life360 so you know exactly where your pet is at all times! They picked up and delivered right on time!
Shipment from McCamey, TX to Tehachapi, CA
Paul was very professional, very easy to communicate with, and fairly priced. He is very down to earth and realistic and will not try and take advantage in any way. I will not use anyone else to transport my pets in the future if I can help it.
Shipment from Stockton, CA to Daphne, AL
We had no idea what to expect when we decided to have our pet transported through Citizenshipper. Melisa who transported our pet, updated us from the moment of pick up to the moment of delivery. She makes sure our pet was very comfortable in the backseat of her car in a hammock and she diligently sent us video recordings with updates about locations, about our dog having her meals, frolicking in the doggie parks next to where they were staying at and keeping us informed about how our pet was doing overall. This was our pet's first cross country, long distance trip but Melisa made sure Twiggy was well taken care of and had a good time. I would highly recommend Melisa since she makes sure your pet gets one on one care and attention and most importantly, that she truly cares about your pet's well being while on the road and during rest stops. If I could, I would give her a *****10 STAR!*****
Shipment from Jersey City, NJ to Seattle, WA
Great experience! He was very communicative, kept his location on during the entire process, sent pictures, and was just a kind and supportive exchange overall. I’m glad I picked him.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.