CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from St. Augustine, FL to Las Vegas, NV
Delivered my pet across country in just over 2 days. Phenomenal! Tracking the whole way and photos. Very satisfied. Thank you!
Shipment from Kenner, LA to Murrieta, CA
He got our 45 pound chow chow from New Orleans to San Diego safely! Very responsive. We were able to track her location the entire way and received a few videos!.
Shipment from Morristown, NJ to Acworth, GA
Completely satisfied. Would recommend to anyone who needs to transport their fur babies!
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Shipment from Brooksville, FL to Temecula, CA
Kevin took care of my little one and got him safely to me. It was my first time using a service like this and I would definitely use again. The whole process was smooth and easy.
Shipment from Key West, FL to St. Louis, MO
We (and our dogs) had a great experience with our ride along. Pups were delivered safe and sound and happy. Thanks guys.
Shipment from New York, NY to Shreveport, LA
I’m very satisfied with the results of Omar’s transport I would recommend that you get Omar to transport ur pet
Shipment from Sharon Springs, NY to New Canaan, CT
Great communication easy to book and showed up when said were going to be there. Thank you for great service. Will book again.
Shipment from Urbanna, VA to Santa Fe, NM
Exceptional in every way. Communication at every step, planning, bonding with Rhona immediately, and creating a fast, safe, and fun trip for her (and all of us humans watching the trip via the web, thanks to the intelligent and easy-to-use technology Chris makes available to his customers). Chris is a real gentleman with a gift for dealing with canines. Thank you, Chris!Absolutely exceptional in every way. Communication was consistent throughout the process, and the planning was seamless. Rhona bonded with Chris immediately, and he created a fast, safe, and enjoyable experience for her (as well as for all of us watching the journey online, thanks to the intelligent and user-friendly technology Chris provides). Chris is a true gentleman with a remarkable talent for working with dogs. Thank you, Chris!
Shipment from Rockford, IL to Maryland, MD
Having someone you don’t know take your dog half way across country and putting money down seemed daunting. But the stress and worries I had quickly went away due to all direct communications and conversations leading up to the pick up date and during the transportation. My dog seemed to love her and she updated me and sent pictures and videos of our dog!! Loved the experience, took so much stress out!!! Thank you!!!!
Shipment from Oak Park, CA to Southlake, TX
DO NOT TRUST THIS BROKER — UNACCEPTABLE LAST-MINUTE BAIT-AND-SWITCH Unbelievably unprofessional experience with Capital Logistics Management LLC (USDOT# 4094899 / MC# 1560785). I accepted their bid on CitizenShipper a full THREE MONTHS ago (February 20, 2026) to ship my Ford F-150 Lightning to Southlake. Their point of contact, Michael Gray, waited until today—less than 24 hours before my scheduled pickup tomorrow morning at 9:00 AM—to call me and demand a price hike to $1,400. Michael tried to leverage gas price increases over the last three months to pass these unexpected costs onto me at the absolute last second. While market fluctuations and fuel cost increases over a 90-day period make sense, Michael Gray waiting until the absolute final hour to spring a massive upcharge on a customer is completely unacceptable. Capital Logistics had three months to communicate a rate adjustment or renegotiate in good faith. Instead, they deliberately held out until the day before pickup, trying to weaponize the stressful, time-sensitive nature of a residential move to force me into paying more. I refuse to reward a company that uses high-pressure, last-minute extortion tactics. A formal consumer protection complaint has been logged with the Federal Motor Carrier Safety Administration (FMCSA Case #0279839) against their license. If you use Capital Logistics Management LLC, expect them to sit on your booking for months and then have someone like Michael Gray demand more money right when your bags are packed. Completely untrustworthy timing.
Shipment from Prescott Valley, AZ to Halifax, PA
They gave me a date and I booked 2 min later then they said they can't make the date. Now I need to find a way to get my money back from citizenshipper. Here's an idea, hold that spot for 15 min.
Shipment from Houston, TX to Columbia, SC
Five star service all around. Justin kept us updated throughout the trip and provided pics all along the route. Would recommend to anyone that’s looking to transport their pet in a timely manner
Shipment from Kill Devil Hills, NC to Cape Coral, FL
Excellent Service! Great people...kept us informed until pets arrived. Highly recommend!
Shipment from Port Orange, FL to Daytona Beach, FL
" I recently used ADL Logistics to transport my motorcycle, and the entire experience was excellent from start to finish. The communication was clear and professional throughout the process, and they kept me updated every step of the way. My bike was picked up and delivered on time, and it arrived in perfect condition without a scratch. The driver handled the motorcycle with great care, and it was obvious that ADL Logistics takes pride in providing safe and reliable transport services. Their customer service was friendly, responsive, and made the whole process stress-free. I highly recommend ADL Logistics to anyone needing motorcycle transportation. I would definitely use them again in the future."
Shipment from Graytown, OH to Gilbert, AZ
I used Margo to transport my 12-week-old female English Mastiff from Ohio to Arizona. Throughout the trip, I tried to be understanding regarding delays and changes in timing, especially since long-distance animal transport can be unpredictable. However, there were several issues that ultimately left me disappointed with the experience. Before the trip began, Margo informed me that she planned to transport another animal to Florida before bringing my puppy to Arizona. I expressed concerns because I did not want my puppy spending unnecessary extra time in the car, and to her credit, she was understanding and agreed to prioritize my transport since I had booked first. Our original agreement was for delivery on Wednesday between 8–10 AM. Due to repeated delays and several scheduling adjustments involving the breeder, our puppy ultimately arrived at 10 PM that night. While I appreciated that she still delivered on the agreed day, the constant delays and late arrival were far from ideal. To Margo’s credit, she remained consistent with communication throughout the trip and provided GPS tracking updates, which I appreciated. I also tried to remain patient given the price point and the challenges of cross-country transport. One concern that stood out to me was when she asked whether I wanted my puppy taken to a truck stop dog park during the trip. As most puppy owners know, exposing a 12-week-old puppy to public dog areas before full vaccination is risky, so this immediately worried me. Unfortunately, only a week after arrival, my puppy was diagnosed with both Parvo and Kennel Cough. This has been heartbreaking and extremely difficult to deal with. While I understand that transport itself can carry risks, I feel my concerns and precautions were not fully respected or followed during the process. If you are looking for a lower-cost transport option and are flexible with timing, this service may work for you. However, based on my experience, I would not personally use this service again or recommend it for young puppies requiring strict health and safety precautions.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.