CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Denair, CA to Blythe, CA
Jayy picked up my pig that very next morning after I booked and got her here in record time. She arrived healthy and so happy she did not want out of her crate. Will be using him again for sure.
Shipment from Lancaster, MA to New Bern, NC
Drive was great; someone sent him to the wrong city with my shipment, over 100 miles away but he called ahead and quickly straightened things out. When he arrived, we were able to back the whole trailer into a barn that had only 1 inch of door clearance on either side of the 40 foot trailer, in rough terrain. He did a great job and we were able to directly hoist the entire load inside the assembly building instead of fooling around with unloading equipment and moving the shipment twice. BAH was friendly and promptly made adjustments in my favor regarding billing changes. Be ready to ship when you call these guys....they will have someone almost TOO fast.
Shipment from Bedford Hills, NY to Chippewa Falls, WI
The service was amazing. Good planning, the driver was amazing, great communication, on time delivery. So great!!
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Shipment from Glen Allen, VA to Grapevine, TX
What a fantastic experience. Super nice, frequent updates, treated our dogs well and on time. Thank you, Devin!
Shipment from Washington, DC to Canfield, OH
Adam was fantastic! I highly recommend using his services because he was very kind, communicative, and flexible. I look forward to using him in the future knowing that my dog will be in safe hands!
Shipment from Denver, PA to Wrentham, MA
Great job start to finish. Would def use again! Thank you.
Shipment from Oceanside, CA to Pasco, WA
⭐⭐⭐⭐⭐ Ricardo was absolutely amazing with our dog, Tua. Tua is very anxious, doesn't do well around other animals, and can be a challenging dog to transport. Throughout the trip, he chewed on his kennel, barked, and whined quite a bit, but Ricardo remained incredibly patient, kind, and understanding the entire time. It was clear that he genuinely cared about Tua's well-being and made sure he was safe and as comfortable as possible. Knowing our dog was in such good hands gave us so much peace of mind during a stressful move. We truly appreciate everything Ricardo did and would highly recommend him to anyone needing pet transportation!
Shipment from Arlington, TX to Bixby, OK
Book with confidence! Frank was professional and handled my transport with extreme care. 10 of 10 experience using Frank's services.
Shipment from Banning, CA to Mott, ND
They did a very good job communicated well sent lots of pictures
Shipment from Morgan Hill, CA to Spring, TX
I am leaving this review because my Frenchie died while being transported by ZippaPet LLC from Morgan Hill, CA to Spring, TX. This has been absolutely devastating for my family. We trusted this company with a beloved member of our family, and instead we received a call that he had died during transport. He was completely healthy with no health issues. No pet owner should ever have to experience that. I am heartbroken, traumatized, and still trying to process how something like this happened. I would strongly urge anyone considering this company to ask detailed questions about their safety procedures, monitoring, emergency protocols, temperature control, rest stops, communication, and what happens if a pet shows signs of distress during transport. Based on my experience, I cannot recommend this company. This was not just “a pet” to us. He was family, and he never made it home.
Shipment from Manassas, VA to Winchester, VA
Amazing service, very responsive. My dog has never been able to travel long distances before but they made it work. Would definitely book again
Shipment from Minneapolis, MN to Manvel, ND
Whispering Heights Ranch was absolutely amazing! Communication was excellent from start to finish, and our pet arrived safe, happy, and right on time. She was clearly well cared for throughout the entire trip. We couldn't have asked for a better driver — professional, responsive, and genuinely great with animals. Would 100% book again and highly recommend to anyone looking for a reliable, caring transporter!
Shipment from Oceanside, CA to Brunswick, MD
Hagrid arrived safe and sound! Thank you Julie 😊
Shipment from Sandy, UT to Merrill, ME
They went above and beyond with multiple daily updates and reassured me every step of the way on our dogs very long journey from Utah to Maine. ❤️ couldn’t be more grateful
Shipment from Concord, NC to Stafford, VA
Goda delivered, plus new to this platform. Responsive and on top of all the details. This was my first time using a pet shipping service. He kept me posted from pick up to drop off. Appreciate knowing he was the right person for the job. Will recommend goda to anyone who needs reliable pet transport. If needed will not hesitate to contact goda for future service. A+ service from pet transporter Adam. Goda enterprises 100% recommended. Thanks
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.