CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
80 lbs Boxer from Westerville, OH to Westerville, OH (5 mi)
I promise your in safe, reliable, trustworthy hands with Josph. He was overly patient with me. I had never had anything transported before. I had no idea what I was doing. I even gave him the wrong location for pickup and sent him money ( $100 bucks for a deposit) after realizing my request for pick up was very wrong. ( being my fault) He refunded me the money right away. Which showed me he was a green flag â for me. I was having to go through 3 different people to get details on when & where I can have my brotherâs dog picked up. ( mind you: my brother had just been submitted in detox & rehab) After I finally got all the details needed for Joseph guy. He sent pictures of my brotherâs dog and communicated with me the entire time. And shared his location!!! He was so friendly and understanding. I highly recommend him. You wonât regret it. I couldnât have asked for a better experience. Iâm so grateful for him and his workmanship.
1 Bedroom Apartment from Taunton, MA to Stuart, FL (1375 mi)
Saved the day after two no-shows! Highly recommend Eric & Hailey. After two other moving companies went radio silent and left my senior parents stranded in a house full of boxes on moving day, Eric and Hailey were a godsend. Moving is stressful enough, but with one of my parents being autistic, the reliability and care provided were even more critical. They handled the move from Taunton, MA to Stuart, FL with incredible professionalism. Hailey is a packing geniusâshe organized, wrapped, and optimized every single inch of the enclosed trailer to ensure everything was safe. Most importantly, she kept me in the loop throughout the entire journey, which gave our family such peace of mind. I have zero complaints and would recommend them to anyone looking for movers who actually care.
Other Motorcycles from Beaumont, TX to Houston, TX (85 mi)
ADLogistics was a completely enjoyable experience. They responded immediately. Offered a reasonable fee. Acted quickly. Communicated every step of the process via text. They are efficient.
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8 lbs Pug from Spring Hill, FL to West Palm Beach, FL (247 mi)
Simple, easy~ the team did exactly what they said they would do with a smile. I will use them again if necessary.
Other Heavy Items from Gardner, MA to Tulsa, OK (1570 mi)
Everything went just as planned.
30 lbs French Bulldog from Cannon Air Force Base, NM to SeaTac, WA (1657 mi)
Huge thanks to James. I have zero complaints or concerns, he was very professional and treated my dog like his own. He provided updates and pictures along the way and I am very pleased with the service provided. I will definitely use again in the future. Thank you!
5 lbs Yorkipoo from New York, NY to Hialeah, FL (1294 mi)
Robert was amazing from start to finish. He transported my puppy safely from New York to Miami and kept me updated throughout the entire trip. He shared his location and sent updates, which gave me so much peace of mind. You can tell he genuinely cares about the pets he transports. Highly recommend!!!
25 lbs Cocker Spaniel from McDonough, GA to Windermere, FL (406 mi)
First time citizenshipper/dog transport user honest and detailed review: I was in a pinch and needed to get back home. Searching for dog transportation was all brand new to me. I didnât know it even websites like this existed but Iâm so grateful for it . I loved the fact that the moment I posted that I need my dog sent to Florida from Georgia I got so many bids within seconds! Factory transporter stood out to me the most not only because of their most recent reviews but also they were the only ones that had a very reasonable price. They arrived on the later side but the man (which I thought it would be a women since thatâs what the name was under) was nice. I did ask for him to share his location via iPhone since thatâs how they reach out but he wasnât sure how to use it and there was some sort of glitch.so I just left it alone. I was definitely nervous at first and hoping and praying it wasnât a scam since I had to pay the website fee separately which was a bit pricey and then also pay a deposit separately to the drivers/company (You pay the other half once you get your pet which i was happy about that)I didnât get photos but communication was consistent if I had a question. I really appreciate the hard work and the long distance he drove from Wisconsin to Georgia to then Florida to bring me my only baby back home. So happy that I found this website and that I chose them to transport my pup. I would recommend factory transporters to anyone that is ever in need of transporting their furry family members. Thank you.
62 lbs German Shepherd Dog from Castroville, TX to Everett, WA (2165 mi)
Moving with five dogs from Texas to Washington is a massive undertaking, but Robbie made it feel easy. He transported our entire crewâa German Shepherd, Goldendoodle, Sheltie, and two Miniature Schnauzersâwith incredible care and professionalism. Robbie went out of his way to accommodate our special requests and was always available to answer questions. The communication was outstanding; he sent regular text updates with photos showing the dogs eating, drinking, and enjoying 'potty stops' or 'taking a walk.' Being able to track his GPS location for the entire journey gave us total peace of mind. He is lightning-fast to respond to both texts and phone calls and truly went above and beyond in every way imaginable. Bottom line, if you are on here getting bids from different providers and Robbie submitted a bid to you.... DO IT!!! He will put you at ease and take care of your babies like they are his own.
5 lbs Cat from Troy, PA to Suwanee, GA (843 mi)
Fabulous communication and care! đđđ
7 lbs Bernedoodle from Ogden, UT to Palmdale, CA (691 mi)
Great experience and would highly recommend. He was very communicative and made tracking the trip super easy. He delivered my puppy even quicker than expected and seems to genuinely care about the animals.
Cars and Light Trucks from Middletown, NY to Houston, TX (1643 mi)
On time delivery, very reasonable shipping cost. Thank You
8 lbs Boston Terrier from Ovid, NY to Atlanta, GA (914 mi)
Robert was excellent! He delivered Chip exactly when anticipated and my pup was safe and happy! I have to mention, Robert even delivered my pup in the snow storm the country had late January. His rate was outstanding and he sent updates through the journey⌠what more can you ask for? Pick Robert to deliver your pup! Thanks Robert
40 lbs Border collie from Diamond Bar, CA to Baton Rouge, LA (1789 mi)
I want to express my gratitude to Byron from All Aboard Transportation, who recently transported Marley, our Border Collie, via Citizenshipper transportation from California to Louisiana, spanning over 1800 miles. Throughout the journey, Byron demonstrated exceptional care, keeping us updated daily with pictures and reports on Marley's well-being. His professionalism, politeness, and intuitive knowledge of pets were truly impressive. I wholeheartedly recommend Byron for any pet transportation requirements. The bond he formed with Marley during the trip was evident.
65 lbs Golden Retriever from Brigham City, UT to Round Rock, TX (1337 mi)
HIRE BRAD! He did an amazing job - took great care and provided updates throughout the whole journey. He is a really sweet guy and is really easy to communicate with. Very responsive.