CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Milwaukee, WI to San Antonio, TX
Working with Hayley and her team was wonderful. They were courteous, professional and so caring. Our driver, Kris, shared pictures during the trip and answered any questions. I would highly recommend using Hayley VIPaws Express for your pet transport.
Shipment from Jacksonville, AL to Kodiak, AK
Family First Drivers did an absolutely amazing job transporting our two dogs all the way from Jacksonville, Alabama, to Kodiak, Alaskaâincluding accompanying them on the ferry! They arranged private transport for our extremely anxious pit bull and provided excellent communication throughout the entire journey. We had GPS tracking and received lots of photos, which gave us so much peace of mind. After we booked, we learned that our dogs would need CVI health certificates before traveling through Canada. Family First Drivers promptly arranged a veterinary stop and handled everything without delaying the trip. I was incredibly nervous about trusting someone with my dogs on such a long journey, but they truly went above and beyond. Our dogs were safe, well cared for, and treated like family. I cannot recommend Family First Drivers highly enough!
Shipment from Forest, OH to Colonial Beach, VA
Highly recommend! Kept in contact the entire trip
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Pawhuska, OK to Jackson, WY
This was the best experience we've ever had with a CitizenShipper driver! Heather was on time for pickup and drop off (both occurring during normal daytime hours) and provided regular updates throughout the trip. We couldn't be more satisfied and are so glad that our Brewster is now happily home!
Shipment from Salt Lake City, UT to Jonesboro, AR
Great communication and great service. I would definitely use again.
Shipment from Los Angeles, CA to San Diego, CA
Josh is a wonderful young man. He handled my dogâs travel from LA to San Diego with great care and professionalism. I really appreciated how well he communicated every step. I will definitely use him again for any future travel needs.
Shipment from Queens, NY to Ham Lake, MN
Bill's Pet Transit was absolutely outstanding. Bill picked up our pet right on schedule, communicated proactively throughout the entire trip, and delivered with care and professionalism that you rarely see. Our pet arrived safe, happy, and well looked after â it was clear Bill genuinely loves animals and takes enormous pride in his work. He kept us updated every step of the way, which gave us real peace of mind on a long haul. We work with a lot of drivers and Bill is at the top of the list. We will absolutely be booking with him again and recommend him without any hesitation. Thank you, Bill!
Shipment from Montauk, NY to Severna Park, MD
Sean was great to work with. Always responded quickly and kept me updated on the progress of the transport. He shipped my center console from montauk t0 Maryland. He was on time for both pick up and delivery and took great care of the boat. a great experience 10/10
Shipment from Cary, IL to Tangent, OR
Emi did a WONDERFUL job with both my very old and medically special labrador and my young obnoxious hound dog. They were both so well cared for and she was in touch the entire trip. I couldn't be happier. I am a vet also, so probably on the picky side as far as caretakers go for my spoiled animals. I would recommend her to anyone in need of this service, especially if you have special needs!!
Shipment from Boyertown, PA to Mentor, OH
Excellent company to deal with, James was a pleasure to deal with. Flawless transaction.
Shipment from Charlotte, NC to San Diego, CA
Hands down, they are the real MVPs! We recently used their service to transport our dog all the way across the country from North Carolina to California. Moving cross-country is stressful enough, but as the owner of a very nervous dog, I was especially anxious about the journey. From day one, they treated her with nothing but patience, kindness, and genuine care. Knowing she was in such calm, capable, and compassionate hands made a world of difference for our family during a huge transition. If you are looking for a reliable, safe, and truly caring pet transport service, look no further. I would recommend them over and over again!
Shipment from Reno, NV to Charleston, SC
Got the kitties to us safe and sound. Thank you!
Shipment from Irving, TX to Mint Hill, NC
Trevor was THE BEST!! I was worried about flying our girls based on a prior poor experience, and I can truly say Trevor & Nova made this a luxury experience for them. The communication could not have been better, and he stopped frequently and they got many enriching walks. Seriously, you won't regret this for your pups!
Shipment from Pensacola, FL to Portsmouth, VA
I cannot recommend Dmytro enough! Five stars simply do not do justice to the exceptional service he provided. Dmytro truly went above and beyond to ensure my pets were safe, comfortable, and well cared for throughout the entire process. He was prompt, professional, reliable, and incredibly patient with my dogs, which gave me tremendous peace of mind. His genuine care and attention to detail made the entire experience stress-free. Dmytro has absolutely earned my trust and will be at the very top of my list for any future pet transportation needs. I highly recommend him to anyone looking for dependable, professional, and compassionate pet transportation services!
Shipment from Los Alamos, CA to Red Bluff, CA
Great service. Love the tracker feature.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.