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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
What wonderful service Donna provided!
This was the first time I had ever used a shipping service; it was to ship a dog that we were adopting from a dog rescue 1500 miles away. I never felt any pressure, and communication was great, very clear, and very down to Earth. They originally intended to transport this 6mo puppy to us in one day. Because we had not yet met or even seen video of the puppy yet, our hearts weren't pained by needing to see her so immediately. After all, we had been doing the adoption process for a month. So our request might seem unusual, but we asked instead that they take their time, and have plenty of stops, and make the trip as rich and enjoyable and stress-free as possible for our pup-to-be. They agreed, and they did not disappoint us, or the dog. They took loads of pictures, even videos, and were generally pretty quick to respond to my continual stream of emails and messages, day and night. I felt totally in the loop. Because I did not know when our dog would ever have the opportunity for such a road trip vacation, I wanted the trip to not be simply transport, but an adventure. So, when they got to Lake Shasta, they even took her on a hike. So the move was not at all an ordeal, but rather a land cruise! She arrived super happy and full of energy and I cannot imagine having to try to keep all that energy bottled up for a 24 hour transport. Which is why, for our girl, it was a leisurely four day all-inclusive trip, at no extra charge. And, just as important, the drivers were extra nice, considerate, kind and articulate. I can't imagine a better experience.
When Kerry first reached out to me regarding her service, I was skeptical -- it seemed too good to be true. My dogs could be with me during the flight? I had a lot of questions and Kerry patiently answered all of them. I booked her based on her patient responses and excellent ratings! I booked her even when she was on the high end of bids, because having my dogs laying on the floor right under my feet during the flight was priceless and cargo was NOT an option. I flew with both my dogs: my 68 lbs lab-mix Buddy and 20 lbs pom mix Coco. Buddy had a lot of anxiety and it was concerning for both of us, but Kerry had a soothing and confident effect (on me as well) and took control and we got through the airport, security and the flight with minimal issue. Like Buddy I also had a fair bit of anxiety, but Kerry was so zen and confident, it made me feel so much better. She expertly handled Buddy and he listened to and followed her like he knew her for years. Prior to boarding there was a question regarding one of my dogs, and I started to worry, but she handled it like the pro she is. I could go on and on, but the service Kerry offers is amazing; she makes it look easy, but it is not. In terms of logistics, Kerry handled all the flight arrangements and even offered to book my car. She tried her best to work within my budget and found us great seats. If you are concerned or skeptical, ask questions, but it is worth it to be with your dogs and have an expert to guide you through the process. Thank you Kerry!!
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I was nervous about booking through this site, but all went great! Jacob had great communication and giving me updates on his location. He was so flexible and stepped in to help us on short notice when our other Transport Company canceled last minute (I did that one directly and now I wish I’d dime through this site). Highly recommend, I can vouch this is a reliable way to transport a pet,
My wife and I were very pleased with Fuzzy Taxi and the services provided! After booking, the transport team was very professional and intentional with setting up a delivery time that worked for my family. Additionally any time we reached out to our transporter regarding how our pup was doing the response time was almost immediate. The only reason we are not giving 5 stars is because we wish the communication was more proactive than reactive in nature. We would still recommend this group of amazing humans 10/10 times to anyone looking to transport their pet :)
Thank you so much for taking amazing care of Rafa on his trip to visit my mom. Everything was great - communication/updates/geotracking, flexibility/timeliness, accommodations in the car/safety, and kindness to me and Rafa! I would highly recommend you to anyone, and I was honestly pretty nervous to trust a stranger with my wonderful pet. Really appreciate all that you do!
Capable, efficient, professional and nice, thank you John
We are ecstatic and grateful for Allyn's professionalism, excellent communication, and care of our dog. Ally brought our dog out from Texas to California. She provided excellent care to our dog which looked calm and relaxed in her presence. She provide frequent updates and picture of our dog, which was reassuring. Normally I'm pretty reluctant to leave my pets with others, but I was completely comfortable with her treatment of my dog. The dog arrived at it's destination in a timely manner, she did exactly what she said she would do and more. I'm super picky about my animals and I couldn't be more satisfied than I am with Allyn's service. If you have to choose, pick Allyn! Thanks Allyn!
Amazing! Would HIGHLY recommend Leann. She took care of my dog like she was her own.
She is the BOMB 💣
I would have to start off by saying great customer service. I originally planned to have my dog picked up on a certain day, things happened and Jazzy pets were so accommodating and easy to work with to reschedule. They communicated picked and delivery with pictures along the way. I felt that my dog was in great hands along the way. I would definitely recommend and book Jazzy Pets Care again
What a nice guy! Very responsible. Friendly. Kept me updated. On time. Highly, Highly, recommended. AAAA plus rating. 10 out of 10. He towed my sailboat 1600 miles and did a great job!
This experience from the start was non stressful, easy and comforting. Gina kept in communications every day, pictures and she put my mind at ease. Gina knows her stuff and suggested things I hadn’t thought of in our move! Thank you Gina, safe travels!
My precious cargo Sydney made it to her forever perch safe and sound. Updates the along the journey and very quickly while staying safe. My girl has special feeding instructions so the trip needed to be as quick as possible. I appreciate you taking very good care of our newest family member! I will definitely recommend Heather any day of the week!!! Thank you so much, stay safe in your travels! Makayla & Sydney 🦜
Allyn was amazing!!! She was able to help us transport our pup from Texas to California, she kept us informed about their progress and sent us pictures of their adventure. We trusted her completely that our pup was safe and well take care of.