I have used CitizenShipper pet transporters three times now, each for transporting parrots. The first two were good; but, Donna was excellent! She anticipated the details that I'd normally have to think of and coordinate—and she proactively addressed them, before I even thought to ask. Donna is a true animal lover, to her core. Communication throughout was stellar, too.

Ms. Pettaway was absolutely superb, and made the move for our Siamese as comfortable as possible. And all in a one-day bound. The cat had it better than me, when I followed the next day. Donna is terrific about pet care, owner care, and communications. Would employ her again, but we're done with moves. If it's not clear, Donna Pettaway is HIGHLY RECOMMENDED.

Donna took such good care of our cat, Amy. Regular photos and video plus text and a few live calls. Donna was right on top of everything and could accommodate my schedule, which was a little fluid at first. Very knowledgeable about all animals, and very responsible and caring. None better than Donna P. I would definitely want Donna to help out in the future too. Couldn't have gone better, and Amy returned very happy from her trip. Thank you, thank you Donna.. You gave us Peace of Mind.

Donna was AMAZING! She took excellent care of our fur baby Pluto. He arrived within 48 hours of booking and she provided updates and pics during the journey.

I cannot say enough good things about Donna and her exceptional service in transporting our new dog from Virginia to Chicago. From start to finish, Donna was incredibly professional, communicative, and caring. She went above and beyond to ensure that our dog was safe and comfortable throughout the entire journey. Donna kept us updated regularly, providing us with peace of mind every step of the way. It was clear that she genuinely cares about the animals she transports, and her experience and professionalism shone through in every interaction. Anyone would be lucky to hire Donna for their pet transport needs. She made what could have been a stressful experience seamless and worry-free. We are so grateful for her wonderful service and highly recommend her to anyone looking for a reliable and compassionate pet transporter!