CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Solon, ME to Philadelphia, PA
Thank you! Appreciate you answering all my questions and was able to go out your way to make my pup more comfortable. A+++
Shipment from Beaverton, OR to Maricopa, AZ
We had a fantastic experience. They safely transported our three dogs with great care, clear communication, and a calm, friendly attitude the whole way. The dogs arrived relaxed and happy, and we felt updated and reassured from start to finish. Weâd gladly use them again and recommend them to anyone who wants kind, reliable dog transport!
Shipment from Doerun, GA to Huntley, IL
Tricia was great with our 8 week puppy. She brought her from our breeder in GA to us in IL. She gave us updates throughout the journey. I highly recommend Tricia!!
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Winchester, VA to Poteet, TX
Omar was the best. My pup can be dog aggressive and difficult to handle at times and Omar had no problems with her. Thanks again for getting my pup home safe and sound!
Shipment from Cicero, NY to Kings Park, NY
Bringing home a new puppy is stressful enough without worrying about the trip â Logistics With Love made it the easiest part of the whole process. She was responsive, communicative every step of the way, and took genuinely excellent care of my puppy from pickup to drop-off. The level of attention and care was beyond anything I expected. I'd recommend her in a heartbeat to anyone need pet transportation. Five stars, no hesitation.
Shipment from Bentonville, AR to Miami, FL
John and Armena are really nice and took good care of my babies. Sent them to our new home safely. Highly recommended.
Shipment from Lexington, KY to Syracuse, NY
She is amazing went above and beyond for me during this process will definitely book her service again.
Shipment from Cascade, ID to Gainesville, GA
If you need your pet transported anywhere in the United States, PLEASE USE THIS FAMILYâS SERVICE! I canât describe what a good experience I had with them; bringing my dog from the Midwest, all the way to the East Coast. . She kept me informed every step of the way, sent pictures, videos and kept me up-to-date with everything going on. My dog was happy at every part of the journey, and I can tell that he was well taken care of. This experience could not have gone any better. If I could give them a 10.0 rating, I would give them a 10.0. Thank you Olha for doing such a great job!
Shipment from Stockton, CA to Stockton, CA
Don gave me wonderful Customerervice. The process was smooth and fee from the driver was fair. The shippers were great. And I will definitely use this service again.
Shipment from Tucson, AZ to El Centro, CA
Highly recommend Suzanne for puppy transport! She was very responsive throughout the whole process and shared her live location along the way, which gave us a lot of peace of mind. She arrived right on time, made responsible and thoughtful stops during the trip, and clearly took great care of our puppy the entire time. She also sent lots of pictures and videos during the journey, which we really appreciated. Our puppy arrived safe, happy, and well cared for. Thank you so much, Suzanne!
Shipment from Kempner, TX to San Tan Valley, AZ
Exquisite Pet Transportation was extremely helpful with the transportation of my cat. The second he sent a video interacting with my cat I knew my feline was in safe hands. Not only did he send me reoccurring photos and videos. But he gave me plenty of forewarning of when he arrives to his destinations. 10/10 would recommend again.
Shipment from Phoenix, AZ to Plymouth, MA
Kristin and Joe took such great care of our babies! They drove four cats from Phoenix to Boston in 48 hours. Kept us informed the entire time. Great service and even greater people.
Shipment from West Islip, NY to Saint Clair, MI
Very attentive and caring with Vandal. Would definitely recommend!
Shipment from Tustin, CA to Denver, CO
Wonderful experience! Would use him again in a minute!!!
Shipment from Glendale, OR to Cromwell, OK
Fantastic. We were leery as we were scammed years ago buying a French bulldog puppy online. The whole transport process was smooth from the jump. Our new little pug Hoo Hoo was transported by the Flight Nanny from the Oregon airport to the Tulsa Oklahoma airport without a hitch. We were also worried about a several day trip in the car with other transports. Air travel was a lot less stressful for all. We got updates through text to include photos. The Flight Nanny really cared for little Hoo Hoo like she was his own. This was the best experience and we will most positively utilize the Flight Nanny in the future as should anyone else. Highly recommended.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.