CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Tinley Park, IL to Hillsboro, OR
Wonderful Job. would recommend again 10/10! He did an amazing job with my dog !
Shipment from Chicago, IL to Hollywood, FL
Shar was Absolutely fantastic! Pick up and drop off just as plannedā¦ Took well care and gave my dog much love with many stops to play. I highly recommend this Service and especially this provider kind Hart who truly loves animals!
Shipment from Portland, OR to Meridian, ID
I absolutely couldn't have had a better experience with Melissa. Her communication and flexibility were unparalleled.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Webster, NY to El Paso, TX
She was very communicative the entire route, my animals arrived happy and exactly how she had received them. She loved them like her own, if I need to ship in the future Iāll be reaching out again!
Shipment from Marshall, MI to Kearney, NE
Jeannie is hands down, with certainty, a go getter. I gave her the contact info with the breeder. And she handled EVERYTHING from there. My first time so I optioned her three days of wiggle room. She made contact with the breeder, and picked up as soon as possible. She said she knew how badly I must want my pup!!! She was in contact at the entire trip and even shared that it was WINDY on Friday so it would take a little longer. In my opinion, unless your Mother is going out of her way to keep YOU happy, you will certainly be hard pressed to do better than Jeannie for your pets transport!! Larry/Ise
Shipment from Des Moines, IA to Billings, MT
This had to be the most easiest and the most stress free thing we have done . Samantha was awesome with numerous updates and pic of there trip. He showed up ahead of schedule and in perfect condition we can't recommend 4k animal Transport enough 5 stars plus.. Thanks again Samantha you're a rock star..
Shipment from Alliance, NE to Tioga, ND
Absolutely amazing transporter, I 10/10 would recommend and use again!!
Shipment from Coeur d'Alene, ID to Kuna, ID
Awesome job! Did well.
Shipment from Huntsville, AL to Point Roberts, WA
Great guy! Took super good care of our fur babies!
Shipment from Alpharetta, GA to Brookhaven, GA
He was more careful with my furniture than I am. He was very communicative and went above and beyond. I will definitely use him again.
Shipment from Escondido, CA to Redding, CA
Howard was great! He got us our pup same day and took great care of him. I would recommend Howard to everyone!
Shipment from Granbury, TX to Baton Rouge, LA
Thank you Jodi for getting our 8 week old puppy to us safely and with little stress. Communication and qualifications are excellent. We would not hesitate to use their service again.
Shipment from Florissant, MO to Marietta, GA
She was very friendly prompt and she took care of my dogs very well so five stars is not enough to give to Shonda but I definitely do recommend her.
Shipment from Dallas, TX to Lancaster, KY
Ease of Mind Transportation was a lifesaver. After another company ghosted us on the day our dogs were flying out, Robbie stepped in and went above and beyond to make everything right. He moved quickly, stayed calm under pressure, and treated our pups like his own. Robbie kept us updated throughout the trip with timely messages and photos, so we always knew our dogs were safe and comfortable. He handled every detail with professionalism and genuine care. We couldn't be more grateful for Robbie and Ease of Mind Transportation - highly recommend them to anyone who wants dependable, compassionate pet transport!
Shipment from Lacombe, LA to Lake Stevens, WA
I was beyond blessed to have Aaron transport my two pups from Louisiana to Washington state. It was such an emotional experience to trust someone with my babies but Aaron made it so easy. He understood how difficult it was and eased my mind throughout the process. He sent updates and pictures along the way and even took them to dog parks so they could run around and play! I could not have chosen a better person to transport them, truly. Iām forever grateful for his kindness and empathy.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.