CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Shipment from Spring Hill, FL to Lancaster, NY
Amazing VIP service. He was very patient with my frenchie, who was scared of car rides. He got him better adjusted to the leash. Lots of text and picture updates along the way. Highly recommend.
Shipment from Oakmont, PA to Harrisburg, PA
Could not be happier! End to end A+
Shipment from Santa Clarita, CA to Cumming, GA
If I could I would give this company a minus 5. These guys placed there bid, when I went with them we went over all the details very thoroughly, they then had me pay the booking fee the website charges when you select to book with a company. They then cancelled on me the night before pick up. When they hit me up about being able to do the run I explained I was very nervous because how they cancelled last time, they person then guaranteed that wouldn’t happen again. So I gave them another chance against my better judgment. Well guess what, night before they were scheduled to pick up, they cancelled on me again, and they knew it was extremely important that pick up happened that day as dog had to be out by then otherwise owner was tossing it on streets. I will NEVER use or recommend this company, they will screw you and not have a problem doing it. Oh, and by the way, they failed to mention that the money I paid to the website for the booking fee was nonrefundable so there was almost $300 that I lost out on as well.
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Shipment from Houston, TX to Reno, NV
I entrusted my boy Lou to Wigglebutts and I am so glad I did. My boy was delivered, safe and happy. They kept me informed all along the trip. I will be using them again in the future.
Shipment from Anchorage, AK to Bangor, ME
Outstanding doesn’t even cover it. Going the extra mile, nearly 5000 extra miles to bring our rescue home. Lots of TLC and outside the box thinking to make sure this big girl dog got to us safely.
Shipment from Marietta, GA to Coral Springs, FL
Great experience from start to end. Great communication & he got our-new baby home safe and sound.
Shipment from Big Point, MS to Blytheville, AR
I have used HBTRANSIT 3 times before over the last few years. Everything was awesome. But this time, not so much. They are very nice, easy to contact, but could not get the car picked up with a week's notice before the pickup date. Then another 7 days passed with no success. Cancelled and went with another company and had the car picked up in the next day.
Shipment from Charleston, WV to Williamsburg, VA
Lisa C couldn’t have been any more wonderful. She was compassionate, friendly, intelligent I want to become her friend. Our little puppy was a happy camper and we would not hesitate to use her in the future. Thank you. Hope to see you again Jane.
Shipment from Hutto, TX to Santa Fe, NM
5 stars and far beyond. Do not hesitate... book concierge pet transport! I had a delicate and urgent need to transport my rot/pit mix from Texas to New Mexico. He picked her up and delivered her to me safe, sound, and healthy in less than 24 hours. Communication was fantastic, clear, and timely, I always knew what was happening with my girl and ow she was doing. I received pictures, videos, and consistent updates on timing, stops, her well being etc. His service went far beyond just pick up and delivery. He was just as happy and touched to see my girl and I reunited. He then helped me further by re-arranging several large items in my house and helping me set up a large crate that he had also transported for me. I am so grateful for his service, compassion and kindness to not only my dog, but to me as well. Thank you Concierge for reuniting my baby and me. I am forever grateful.
Shipment from Orlando, FL to Miami, FL
Great communication and overall service. My fur baby arrived safe and sound!
Shipment from Council Bluffs, IA to Minot, ND
Ashley was an amazing communicator and sent pictures and updates at every stop. The care and attention to detail was superb. I would work with her again any day!!
Shipment from Universal City, TX to Papillion, NE
Tammy from Platinum Pet Transport was amazing! She was flexible and sent tons of updates along the way. Highly recommend to anyone needing to ship their furry family members across the US.
Shipment from Buellton, CA to San Diego, CA
I would definitely recommend ADL Logistics for auto transports. We certainly had a few bumps in the road (no pun intended), but they really came through in the end. My contact was Rod. He was fantastic. I had a (huge) issue with an inoperable car sitting in the middle of nowhere, and I initially questioned a couple of the things he told me about how things typically work on resolving such an ordeal. But after a lot of research of my own, I learned that Rod was 100% truthful, honest, and accurate in everything he said. My trust with ADL is very high at this point. The communication was truly unbelievable. Virtually instant, like texting a friend. First off, I should also recommend CitizenShipper. That platform was way better than uShip in my opinion. Once I booked ADL, the communication was effortless. Truly like texting a friend. That alone was worth the 5 stars. The driver they found to transport my car, Clinton, was also great to deal with. Very friendly, calm in his ways, and knowledgeable about moving cars. I tipped him upon delivery (and you should, too!). Overall, despite the obstacles we faced as a collective team, I had a great experience with ADL Logistics. If I ever need a car transported again in the future, I'll reach out to them without hesitation. Between the constant communication, endless support from Rod, and the perfect transport by Clinton, this is an easy 5-Star review. Not even a question.
Shipment from Los Angeles, CA to New York, NY
This was my first experience using Citizen Shipper. What a fantastic service! Robert was so great and it all lined up perfectly! He is communicative, send pics, and kept us updated. Take this mans bid, you wont regret it. Thank you again, Robert!
Shipment from Odessa, TX to Tampa, FL
Speedy and very professional experience. Clear communication from beginning to end. Thank you!