CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Elena is the most sweetest and caring person I was so happy that I chose her. She helped me through the process as it was my first time and I was very anxious but she sent me pictures and walked me through every step of the way. My baby got me to safe and sound. ❤️❤️❤️
Very nice lady. Showed up when she said she would. Delivered my puppy same day almost 500 miles. Great service.
I want to start off saying the driver for not being able to speak English did his best to communicate and work with me. On the other hand the company or whoever handles communication between driver and customer was lacking. I was told I was going to be informed about the days, and time (2 hours) before pick up and delivery. As I said lacking, I was working at a job site 2 hours away and wanted to know if needed to leave work early. So I need to have some sort of an accurate eta, because it’s not like I had a 10 min drive home. It took them hours to get back to me. So I was told it was going to be the following day in the morning, know it would be a waste to drive 4 hours to only work a couple based on the info I was given. I waited all morning the day of delivery for some sort of time frame that they told me they would be letting me know of. Instead I have to reach out to them again and try to get an eta because I wanted to run and do some errands. I waited again for multiple hours for a response. I also tried to me courteous to the driver and let the company know with a description and a photo of where he should park. Instead the driver shows up at 6PM not in the morning like they said and had a really hard time pulling into my driveway. I felt bad for the driver because he wasn’t properly informed. All in all I had no issues with my motorcycle, but I missed out on 10 hours of worth of work due to lack of communication.
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Nysaa took great care transporting for us. Sent pictures along the way and we could track her progress w GPS app. She was compassionate and you could tell she was a true animal lover. I would highly recommend!
Shawn and Dave are a blessing! Shawn got us set up, Dave took great care of out sweet Daisy dogter on her journey from California to Texas. We are so, so grateful for them!
Excellent service and great communication. Dogs were picked up exactly when expected and updated were provided every three hours during the trip. Highly recommend and would definitely recommend again.
My very large Great Dane arrived happy and healthy. I received pictures along the trip as well as life 360 tracking. Very pleased with the service.
Amazing Service Would Use Again
The couple here: I can not say enough about them and the service they provided to our family and family pet! It was beyond my expectations and they arrived a day earlier than expected! Thank you so Much!!!
Absolutely fantastic. Highly recommend. We look forward to continuing to use Sandersons in the future!
Was very helpful and responsive when contacted. Drives was extremely timely and respectful! Updated me throughout the whole trip. I don’t know why there’s negative reviews, but my experience was great!
I am so happy our driver was sensational. Would definitely recommend to anyone needing to ship their pet.
literally the best of the best, delivered my puppy he’s safe I’m honestly happy and thankful for what you’ve done and the patience for everything, thank you 10/10 most definitely the best.