CitizenShipper Reviews:
What 75,576+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,576 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Atlanta, GA to Kearny, NJ
Absolutely fantastic. Could not have gone better. Excellent communication every step of the way. Extremely professional. Sean delivered a very fragile antique mirror in tiptop shape, and early. Will definitely be hiring him and his team again!
Shipment from Bel Air, MD to Knoxville, TN
Lois took wonderful care of my dog and Iâm very happy I chose to work with her. She was easy to communicate with, sent photos of my dog along the way, shared gps tracking information and treated my dog like family. If we ever need to transport our dog again I will definitely choose Lois again.
Shipment from Jacksonville, FL to West Palm Beach, FL
Can I give 10 stars??!! Dmytro and his team were incredible. Great communication, incredible care for our puppy. We received updates before pickup, at pickup, and during the ride - including pics and video and a way to track our little guy along the way. Dmytro even went so far as to buy a new collar for our pup because the one the breeder gave was too big. I was hesitant at first because they are a new shipper but so happy I went with them and wish them all the best in their endeavors! Will absolutely call on them again. Thank you!
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Shipment from Warrenton, OR to Mesa, AZ
Theyâre the best! Communicated the entire trip making sure we were in the loop and updated. Would definitely recommend and use them again.
Shipment from Dundalk, MD to North Bend, OH
Quick, reliable, and trustworthy. Sent pictures of the vehicle loaded, and a ETA, vehicle was delivered in a very timely manner, would reccomend to anyone.
Shipment from Chagrin Falls, OH to Hudson, NH
Did a great job, would highly recommend. My puppy made it safely. Kept me updated.
Shipment from Gilbert, AZ to Kansas City, MO
They were great with Sparky, whoâs is a very nervous Husky. Heâs typically afraid of people, but had no trouble during his trip. I appreciate you taking such great care of him.
Shipment from Dallas, TX to Hartford, CT
They were amazing! The communication was amazing and I got my baby safely from Dallas Texas to Connecticut!
Shipment from San Diego, CA to Dayton, OH
Didnât return a bowl. Found a âBegging Stripâ treat for dogs in with one of my cats. My cats and their bedding arrived dirty and scared. She told me 2 1/2 days to 3 day delivery but got them to me in just 48hours. I wonder if they would have arrived in better shape had she slowed down and didnât let them roam around the car as she was driving from California. I paid a lot for VIP service and I didnât care for the experience.
Shipment from Long Beach, CA to San Francisco, CA
Bryan is a wonderful experienced pet transporter who drove my new shelter rescue dog from LA to my home in SF. He is a dog dad himself so knew how to comfort and care for an anxious pup, giving her lots of love and attention on frequent rest stops along the way. He shared location with me so I could track their progress up north, and sent frequent text updates so I knew all was going well. I had total peace of mind knowing that my new fur baby was in the best possible care and that he would deliver her to me safely. I highly recommend Bryan for your pet transport needs!!! 10 stars!!!
Shipment from East Hampton, NY to El Paso, AR
They were the best loving, kind , professional people. Worth every thing we paid for I would recommend them to anyone who wants their pet transported â¤ď¸â¤ď¸
Shipment from Texas, TX to Village of Clarkston, MI
We could not be more satisfied with their prompt service and efficient communication! We canât say enough about the care they took with the puppy! Many thanks!
Shipment from Los Angeles, CA to Ocean Township, NJ
Amazing from start to finish! Would definitely recommend to all my friends and family.
Shipment from Columbus, OH to New York, NY
Jacob was an amazing puppy transport for our little boy. He gentle and patient with our pup who needed a little more time to get acclimatized to someone new. Jacob was on time, accommodating, and kept us updated with location, photos, and messages throughout the trip. I would highly highly recommend Jacob
Shipment from Washington, DC to Flower Mound, TX
Angie was absolutely wonderful! She drove our Old English Sheepdog from DC to Texas and took such great care of him the entire way. She kept us updated with photos throughout the trip, which gave us so much peace of mind. We felt completely comfortable knowing he was in such good hands. She also offered a great price for the service. We couldnât recommend Angie and her puppy shuttle more!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,576+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.