CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
10 lbs Great Pyrenees from Granite Falls, NC to Orlando, FL (580 mi)
DO NOT BOOK! LISTEN TO THE OTHER PPL IN THE REVIEWS ABOUT CANCELATIONS! SHE WILL TAKE YOUR MONEY AND BLAME IT ON A FAMILY EMERGENCY!!!! Jennifer showed up on to pick up the puppy I thought was ready but the breeder disnt have health certificate. (I didnt know this at the time and I guess the puppy was a few days under age..I didnt know this either so this was my own fault). Jennifer told me that she could pick up the puppy back up on in 3 days when he was 8 weeks I also had the breeder get his health certificate. He was ready to go, she canceled for Wednesday. Then told me she would get him Thursday...cancelled again, then told me friday morning then friday evening... then said friday morning 8am ...then canceled again today. Told me it was a "family emergency" (she has used this in the past! If you read reviews) . It was my own fault bc she has past reviews of doing the same exact thing.
27 lbs French Bulldog from Palmdale, CA to The Bronx, NY (2770 mi)
He told me to pay through Cash App after I already paid through the app and I tried to call and text him so we can work something out because I already paid and then he started to ignore my calls and text then I called off my other phone then he tells me that he feels like he doesnât want to do it anymore a waste of time and I donât have the time and money to be waiting 90 days for a refund never again.
21 lbs Cockapoo from Glenwood City, WI to Barrington, RI (1336 mi)
Adra from Happy Tails Pet Transport provided excellent service every step of the way. She was great at explaining all the ins and outs of the process of securing transport and all the fees and made it all easy to understand. She was extremely accommodating about being able to pick up our Cockapoo and kept us informed every step of the way during some difficult weather challenges. Sheâs an obvious animal lover and was able to give our skittish pup tender loving care on a trip that stretched from western Wisconsin to Rhode Island. I would highly recommend her and wouldnât hesitate for a heartbeat to hire her again.
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11 lbs American Bulldog from Victorville, CA to Stilwell, KS (1545 mi)
Our experience with Kimberly was absolutely amazing! She was very friendly, helpful & kept us up to date on there travel all the way from Cali to Kansas. We have never had someone transport an animal for us so I was extremely nervous with the unknown and our precious cargo. After reading her reviews, it truly helped ease my mind and know that our new puppy was in good hands. I will definitely call her again if we any transportation needs.
55 lbs Labradoodle from Morrisville, NC to Jacksonville, NC (135 mi)
We had a great experience! Thank you for your help!
2 lbs Chi/yorkie/poo from Philadelphia, PA to Westbury, NY (129 mi)
I loved my experience they were very supportive and cared for my puppy.
40 lbs Australian Cattle Dog from Hobe Sound, FL to Prescott Valley, AZ (2308 mi)
This was an absolutely wonderful experience from booking to delivery. Excellent communication, plenty of photo updates along the way, wonderful people who took care of our dog as if she was their own and even checked in the next day after she made the trip to ask how she was settling in. I'm pretty sure Holly fell in love with them somewhere along the ride from Southeast Florida to Arizona! This was not our first experience booking on Citizen Shipper, but this experience certainly was the very best. They made really good time while remaining safe the entire way and slowing down when there was weather. I HIGHLY RECOMMEND Small Cloud for transporting your furry family member!!!
Other Heavy Items from Freetown, MA to Houston, TX (1848 mi)
Great service and communication
20 lbs Retriever Mix from Robbinsdale, MN to New Windsor, NY (1219 mi)
Our new puppy had a smooth trip of over 1,200 miles, and is now safely with us. Angela and Jake were great at keeping in touch and providing updates throughout the process. Care and communication were top notch. Would gladly work with Fur Baby Care MN in the future â highly recommended!
32 lbs Cardigan Welsh Corgi from Chicago, IL to Spokane Valley, WA (1758 mi)
Hayley and her team were absolutely amazing! Our driver was Kristen and she did a phenomenal job transporting our puppy cross country! She sent multiple pictures every day so we could see his progress and continually kept us updated on how the drive was going. Everything went so smoothly and we even received our puppy earlier than planned. Definitely choose Hayley and her team for your transportation needs! They really care about animals!
20 lbs Great Pyrenees from Cotopaxi, CO to Rio Rancho, NM (365 mi)
MN pet transport did great. They transported my puppy safely.
67 lbs Golden Retriever from Washington, DC to Ketchum, ID (2325 mi)
I could not have been happier with Goda Enterprises! They were very professional from start to finish. My dog got sick prior to travel and Goda was very understanding and flexible while he improved. We rescheduled the trip from Va to ID and I was kept informed before, after and during their travels. My pup arrived looking very happy and healthy. In fact, once out of the car he turned to go back to the vehicle instead of coming into the house! My dog is an elder 14 yr old golden retriever so I was worried about the long trip. I will worry not when I call Goda to return him back home in the weeks ahead.
70 lbs German Shepherd Dog from Jupiter, FL to Glenelg, MD (1022 mi)
We were very happy with E.P. Transport LLC. Would use this company every time we needed to transport our dog. Our dog was extremely happy when she arrived home!
8 lbs Bernese Mountain Dog from Aurora, IL to Hallam, NE (512 mi)
Did great
45 lbs Goldendoodle from Mooresville, NC to Celeste, TX (1034 mi)
Rachel was absolutely amazing with our dogs! 10/10 with communication, sending us updates and pictures. I couldnât have asked for better service or care. She treated them like they were her own. Would absolutely use her again! Thank you Rachel!!