CitizenShipper Reviews:
What 75,982+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,982 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Brandon, MS to San Francisco, CA
We could not have asked for a better experience than the one Ryan gave us transporting Xavier, from Brandon, Mississippi, to San Francisco. Xavier was still recovering from surgery and needed extra care (a little help in and out of the vehicle, daily medication) and Ryan handled it all, asking appropriate questions along the way to ensure that Xavier got what he needed. This was our second time having Xavier transported cross-country, so we knew how stressful it could be to put our sweet dog into a vehicle with a stranger. Ryan put us at ease right away, asking good questions before meeting Xavier then providing us with frequent check-ins and reassuring video updates. Seeing Xavier safe, relaxed, and clearly well cared for meant so much to us. Canāt say enough about Ryanās communication. He notices the smallest details, takes the best videos, and we could tell that he truly loves the animals in his care. We would recommend him without hesitation and would absolutely trust him with Xavier again! Absolutely agree with the otherās comments here, especially āHe is a gentle soul who our dog trusted upon meeting him.ā and āThank you, Ryan, for going above and beyond and for treating my dog like family.ā
Shipment from Erin, TN to Amarillo, TX
Great experience. Allowed me to follow the journey home with Life360, was given multiple updates along the way. Great people, and my puppy was well cared for, relaxed and comfortable.
Shipment from Dallas, TX to Sarasota, FL
There were only one or two other animals with my dogs going from Texas to Florida. Angels transport did great walking them and getting them there safely and fast!!
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Shipment from Alvin, TX to Galena, IL
We couldn't have ask for better communication throughout the delivery. Every step of the process was efficient and professionally. We felt taken care of in every way and detail.
Shipment from Escondido, CA to Seattle, WA
Tina did a great job. Very relaxed and calming with our dog. Would definitely use again.
Shipment from Las Vegas, NV to New York, NY
The best company for pets transport. Very responsible.
Shipment from Spencer, IA to Decatur, AL
I could not be more satisfied. Colleen was liked by both me and the breeder. Keep up great communications. Recommended highly. GWH
Shipment from Troy, AL to Great Falls, MT
We didnāt have any issues at all. Would definitely recommend!
Shipment from Austin, TX to Renton, WA
Sharon was hands down one of the best decisions I made during this whole process. She was quick to communicate, flexible with pickup in Austin TX, and actually delivered Hunter to Washington state ahead of schedule. You can tell she genuinely cares about the animals in her care, and that made me feel completely secure in my choice. Sharon is trustworthy, dependable, and clearly loves what she does. She is the real deal. Trusting someone with your pet across that many miles is nerve wracking, but Sharon put me at ease from our very first conversation! I would absolutely book her again and recommend her to anyone needing pet transport!
Shipment from Miami, FL to Silver Spring, MD
Amazing and so kind! 10/10!!!
Shipment from Naples, FL to Hilton Head Island, SC
Kenneth was wonderful to work with....kept us informed where he was and when he would be arriving....I highly recommend Kenneth!! Donna Anderson
Shipment from Rancho Cucamonga, CA to North Olmsted, OH
I was so happy to find JPX delivery!!! If I could give them 10 stars I would!!! ā¤ļø. They updated me daily on my little poppiās journey from Costa Mesa California to North Olmsted Ohio! This is the 1st time Iāve ever sent my dog with a carrier service and I was a bit nervous but I I was so happy I found them!!! ā¤ļøā¤ļø. They were loving and kind and sent pictures and videos often!!! I would definitely use them again!! Thank you JPX for everything!!! ā¤ļøš. Love, , Robinā¤ļøš¾
Shipment from Vail, AZ to Scarsdale, NY
Ryan provided professional and very compassionate care for my 3 senior dogs cross country. He medicated all three dogs and had to give Trazadone to one anxious dog. He understood this on dog's special needs. He was easy to contact and sent pictures and videos from rest stops along the way. I appreciated his easy going manner and responsiveness. I am a retired veterinarian and I felt very comfortable with his handling of my pets on this 2400 mile trip. Thanks Ryan. I will be calling you again in a few months!!
Shipment from Wilmington, DE to West Palm Beach, FL
Truly exceptional service provided. Not only was the driver professional and efficient but he over delivered and made sure my Parrot arrived safe, happy and ahead of schedule.
Shipment from Woodbridge, VA to Santa Clarita, CA
Hi highly recommend Bridging the Miles LLC if you need to transport your furry friend. They are a family owned business and that is just what your pet will feel like, part of the family. They are great with communication and providing quick solutions to any changes that may arise. I will definitely be using them again if we ever need to transport a pet.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,982+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.