CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Average Rating
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
65 lbs Golden Retriever from Haslet, TX to Sandy, UT (1193 mi)
Landin did a great job! He was friendly and communicative.
All other items from Saugatuck, MI to Fort Worth, TX (1103 mi)
This is an example of how not to handle a load. The carrier was very responsive to get the booking. The driver they used damaged the engine. He actually was on camera trying to clean up the mess in his truck from the damage then proceeds to deny he caused it. IDK I guess we were supposed to ignore the freshly flaked paint on the walls and floor that mashed up exactly to the the damage. Regardless the shipper has done nothing to help or file a claim. Few responses with mostly excuses. I went with him because of reviews even though he was one of the highest priced. Perhaps they had better experience but I would not recommend.
25 lbs Miniature Poodle from Sugar Land, TX to Green Valley, AZ (1069 mi)
This guy loves dogs. My dog was well taken care of, had the run of his large back seat with a nice fluffy bed. Communication was great.
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
10 lbs Bernadoodle from Chandler, AZ to Tucson, AZ (71 mi)
Lisa did a fantastic job. I trust her. She does what she says she will do. She keeps in contact the entire way. Highly recommend. Thx Lisa and be safe my friend.
75 lbs German Shepherd Dog from South Bend, IN to Tampa, FL (1133 mi)
It was an average experience. They helped us transport our 10-month German Shepherd puppy from Indiana to Florida. However, communication was poor from the beginning. We struggled to get a definite pickup date and time from the company. Once we finally got that sorted out, we received occasional updates when we asked. I constantly had to text for updates on our dog and the trip, but we never heard anything from the driver unprovoked. The driver, Billy, was very kind, and our dog took to him, which was great. He facilitated the drop-off, which went smoothly. It wasnât a bad experience, but it was also a bit stressful from the start. I wish communication had been better. There was no GPS on the driver or the trip, so I felt like I was constantly wondering and guessing how things were going. Overall, just an average experience. We are transporting another dog next week and will be using a different company.
45 lbs Labradoodle from Easton, MD to Peapack and Gladstone, NJ (185 mi)
Lois was amazing. She was in communication along the way, and her calm demeanor helped both the pup and myself feel confident in the transport.
25 lbs English Mastiff from Red Lion, PA to Auburn, ME (529 mi)
Fetch & Fly were wonderful to work with! My driver was so nice sent me a photo of my new puppy from the car while they were driving!
48 lbs Siberian Husky from Terrell, TX to El Paso, TX (680 mi)
I was very satisfied with Brads service . When i told him i needed to send my Dog ASAP he was Ready !!! Super Nice guy .. loves pets , and very good communication ! I highly recomend him !!! If i ever need another ride for my dog.. I know who to call..
Pets and Animals from Port Orchard, WA to Stonington, CT (3017 mi)
Her and her team did an amazing job with taking care of my reptiles (turtle & beared dragon) and was very transparent with the entire process, providing photos, constant updates. She did an amazing job.
30 lbs Jack Russell from Virginia Beach, VA to Phoenix, AZ (2357 mi)
Robert transported my two Jack Russell dogs from Virginia to Arizona, and the entire experience went very well. Pickup and transport were smooth and well organized. He communicated with me daily, shared pictures and videos along the way, and kept me reassured throughout the journey. The dogs arrived healthy, happy, and clearly very well cared for. I am extremely grateful for the care he provided and would absolutely recommend Robert to anyone looking for safe, reliable transport for their beloved pets.
60 lbs Mixed Breed from Dallas, TX to Richmond, VA (1278 mi)
Dependable and friendly. Kept us well informed during the transport from Dallas,Texas , to Richmond, Va.
3 lbs Pom pug chi from Pueblo, CO to Redlands, CA (1097 mi)
Rita was amazing! At first I was skeptical about transporting my puppy to ny dad but Rita was prompt, professional, caring, and just plain amazing! Im very satisfied with her! Thanks Rita for delivering my puppy safely!
100 lbs Mixed Breed from Pensacola, FL to East Brunswick, NJ (1206 mi)
Professional and treated our boy with so much care! Thanks so much for delivering Cowboy safely and giving us thorough updates along the way! 10/10 recommend.
17 lbs Multipoodle from Southfield, MI to Fort Lauderdale, FL (1336 mi)
Absolutely top-notch service. Tim picked up our dog on time and delivered him on the following day as promised. He took frequent breaks and kept him well-fed and hydrated. Tim is also very personable. Highly recommended!
1 lbs Bichpoo from Metomen, WI to Boston, MA (1164 mi)
I canât say enough about how wonderful Leni was!! She 100% went above and beyond to get our new fur baby to us! Cancelled flights..waiting in airports for hours, getting a new flight which she had to organize quickly to a 3 hour drive to a small town in Wisconsin!!! She was determined to get Frankie to us. It was amazing. Her pricing was the best we were offered and we never expected such a wonderful caring person. I highly recommend her if you want your baby home safe to you no matter what the circumstances!!!