CitizenShipper Reviews:
What 74,844+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,844 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Las Vegas, NV to Broussard, LA
Top Tier. My dog was at a shelter, waiting for me to fly to Vegas and pick her up. To my surprise, she couldn't fly back because of the heat. I was told by the Shelter to try a transportation agency. I explained to the transporter my situation, and she assured me not to worry, my dog was in good hands. She transported her from Las Vegas, Nevada, to Broussard, LA. That's over 1600 miles. She updated me when they took breaks, and I was fine with that. Overall, I was very satisfied with the service. So satisfied I gave her a BIG tip. Excellence at its finest. I did not tell them how much she loves a pup cup, and I woke up to a clip of my dog eating and enjoying one. Thank you and may God bless your business with great success. ❤️🫶🏽❤️
Shipment from Uniontown, AR to Osteen, FL
Kenneth was not only fairly priced but also very punctual, communicative, and responsible. He safely transported our puppy from Arkansas to Florida and she wouldn't be here without him!
Shipment from Henderson, NV to Beaumont, TX
Very satisfied
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Searcy, AR to Denver, CO
I am so pleased with this transport of my fur baby! They booked on very short notice, were in close communication with me throughout the whole process and delivered my baby safely. They shared pictures, took incredible care of her, and were more than a pleasure to work with. She is safe and I cannot express how grateful I am to this service! I would give them 10 stars!
Shipment from Miami, FL to Scottsdale, AZ
We cannot recommend Hayley’s VIP express (especially Kristen) enough! We were quite nervous for our puppy to be traveling across the country without us but the second we met Kristen, we knew she would be in good hands. We also felt reassured by all the updates throughout her adventures and felt confident she was getting the care and love she deserved! Thank you again Hayley VIPaw’s Express for getting our fur baby to us safely and will definitely use again in the future!
Shipment from San Antonio, TX to Augusta, GA
Sabrina was so professional and caring about my dog.
Shipment from Cleveland Heights, OH to Blaine, WA
Emanual did a great job bringing Zuri across the country. He was very communicative and kept us in the loop at all times. Thanks again!
Shipment from Hurricane Mills, TN to Wakefield, MA
Very pleased with Logistics Of Love! Communication was great and London delivered a toy poodle for me safely and quickly to Massachusetts from Tennessee.
Shipment from Rock Island, TN to Dallas, TX
Highly recommended!! They picked up my dog on time and delivered on time! They we very kind to my dog and to me. And very reasonably priced.
Shipment from Bolingbrook, IL to Phoenix, AZ
Overall great experience well done AVL 👍🏽
Shipment from Los Angeles, CA to Sagaponack, NY
Jessica was awesome. Got our dog to us early and happy!
Shipment from Baltimore, OH to Lake Havasu City, AZ
Great communication while transporting our dog
Shipment from Huntsville, TX to Rock Hill, SC
Excellent communication, reasonable rates, puppy arrived healthy and happy
Shipment from Alpine, CA to San Diego, CA
They did a wonderful job taking our Boxer from dog camp to our house the day we arrived from our trip. It made the transition back home so much easier. I would hire them again and they did such a great job with our dog.
Shipment from Goldthwaite, TX to Capitan, NM
Great service Fast delivery, wonderful care of the puppy Great communication Highly recommend
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,844+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.