CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Average Rating
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
13 lbs Cat from Newark, NJ to Pittsburgh, PA (362 mi)
During our move to the USA, we needed somone to take our cat, Asmodeus, from JFK airport to Pittsburgh PA. With all the stress and worries that we had that day, Donna was a true proffesional with attantion to details and adressed any concern that we had and every need that Asmodeus could have after a long flight. We recommend to everyone
30 lbs Shorkie from Rochester, MN to Milwaukee, WI (277 mi)
Great costumer service Arrived on time Updates throughout the trip Very pleasant and friendly Great communication skills Organized Affordable
70 lbs German Shepherd Dog from North Las Vegas, NV to Omaha, NE (1284 mi)
They were able to fit my dog on their route within a week. Very easy to work with, good communication, picture updates, and my dog was in great hands. Greatly appreciated the service from Lucky Critters Transport!
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
12 lbs Labradoodl from Detroit, MI to Burlingame, CA (2414 mi)
Heather was absolutely magnificent in taking care of our puppy. She is responsive, responsible, caring. Every step of the way she was just easy to work with. She was on time every step of the way, delivered him as agreed and in great spirits. In addition she offered us an unbeatable price amongst dozens of others. You can rest assured your pet will be safe and happy when delivered to you.
25 lbs Alaskan Malamute from Decatur, TN to Duluth, MN (1014 mi)
Kim did an amazing job bringing Leo from Tennessee to Minnesota! She made the trip in record time and kept us updated every step of the way and even checked in a few days later
9 lbs Cat from Blackshear, GA to Dexter, ME (1327 mi)
Amazing! Flexible, kept us up to date and got the cats to us perfectly! If I could give six stars I would!
39 lbs Cat from Albany, GA to Jacksonville, FL (207 mi)
Very efficient and amazing communication. Experience using this service couldnāt have been better!
4 lbs Morkie from Old Tappan, NJ to Cedar Rapids, IA (1026 mi)
From beginning to end seamless process. My puppy was transported from New Jersey to Iowa. Everyone involved was on a group test. We were informed every step including pictures. Service was excellent and caring. So many wheels in motion during this process. It was handled with professionalism and compassion. I would use this transport company in the future as I felt my pet was the top priority.
14 lbs Cat from Los Angeles, CA to Rock Hill, SC (2425 mi)
āāāāā Absolutely Exceptional ā The Only Pet Transport Team Iāll Ever Trust! I cannot say enough wonderful things about ZippaPet LLC and the incredible fatherādaughter team, Jesse and Carina. They recently transported my three fur babies from California to South Carolina, picking them up on 11/15/2025 and delivering them safely on 11/18/2025, and the entire experience was beyond anything I could have hoped for. From the moment they arrived, it was clear how deeply caring, patient, and genuine they are with animals. My cats immediately felt comfortable with them ā something I honestly didnāt expect for such a big move. Throughout the trip, they sent me videos and photos twice a day, and I could track their journey across the U.S., which gave me so much peace of mind. They treated my babies like their own, and it truly showed. By the time they arrived, my cats were happy, relaxed, and far less stressed than they would have been had I attempted the move myself. If you are searching for a pet transport service that is trustworthy, compassionate, professional, and truly dedicated, look no further. ZippaPet LLC is the gold standard. I am forever grateful for Jesse and Carina ā they turned a stressful cross-country move into an experience filled with comfort and confidence. Highly, highly recommend!
11 lbs Cat from Evansville, IN to Allen, TX (773 mi)
Timing was always prompt, and I had full communication/live gps throughout their trip.
22 lbs Chihuahua from Pinellas Park, FL to Binghamton, NY (1217 mi)
I really genuinely wanted to like them. Sierra and Kaleb were both very sweet and kind people and I would happily be friends with them under any other circumstances. However right from the beginning this contract had issues. When we initially set up the service it was agreed that they would pick up our pup for her trip early in the evening on the 13th. we received no conversation to the contrary from them until I texted them to get clarification. It was then I learned that they were delayed and would not be able to pick up till the morning. I informed them that we would need to leave our house at 6am and was assured they would be here "long before 6" the next communication I received was that Kaleb would be in the area 3-5am and i said the earlier the better. then we recieved a message around 5 am that there was an accident and they would be delayed yet again awaiting the clearing of the road. Kaleb finally arrived around 6:30 am. he was very nice and even offered to bring us to the bus station to make up for the delay. we gladly accepted and he spent the rest of the time till we boarded our bus with us making sure we got off on our journey safely. he's super sweet and fun to hang out with. After a long trip for us we got further delays on drop off which was scheduled for 7pm at our destination. after everything we didn't end up getting our baby back till after 1am. While I understand that delays happen and I try to be accepting of what happens it honestly felt like our puppy was being held hostage by the end of it all. I hate that I have to leave less than a 5 star but I can't overlook so many delays.
15 lbs Labrador Retriever from Huntsville, AL to Orlando, FL (631 mi)
Friendly attitude by Kelly and she had great communication throughout. I don't know how you could ask for more! Great job.
3 Bedroom House from Vancouver, WA to Las Vegas, NV (1024 mi)
The very best movers I ever used they moved my whole house from Washington to Las Vegas and picked up and dropped off all on time. Will be using them again
18 lbs Samoyed from Provo, UT to Eglin Air Force Base, FL (1941 mi)
Amazing!!! Very fast communication the entire time! Yeats of experience and have us tips as were first time puppy goers. Leslie was super attentive with our furr baby! She knew exactly what to bring for her. From chew toys, pup pads, to even a little furr resistamt fan inside her tiny carrier! Pick her and you will not be disappointed! Thanks again Leslie and if we ever get another... We will definitely use your services again as well as refer you. Ty ty ty again for getting pur pup to us safe and sound! š„°š„°š„°
65 lbs German Shepherd Dog from Ontario, CA to Dayton, OH (2152 mi)
Katrina and John did not have an easy task with my 2 year old German Shepherd dog driving from CA to OH. She was terrified the entire trip and her anxiety got the best of her but Katrina and John were pros on handing the situation every step of the way. They also offered alternatives to try to help my baby feel more comfortable. The communication was excellent, the videos were great and I would highly recommend them. Thank you both again for all you did, I really appreciate it.