CitizenShipper Reviews:
What 976+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 976 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Bethany, IL to Charlotte, NC
Awesome overall. Great communicator, easy to work with, lots of updates. Would recommend and work with again.
Shipment from Milton, MA to Phoenix, AZ
I used Kim at Wags N Whiskers to transport my two dogs all the way from Boston to Phoenix and couldnât have been more pleased with the experience. I received daily updates and pictures of my pups and I strongly recommend Kim and Wags N Whiskers to any one considering animal transport!
Shipment from Stockton, CA to Bryan, TX
She was great took excellent care of my cat. Called and informed me of there locations and my cat's activity
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Shipment from Fort Myers, FL to Glendale Heights, IL
I couldn't be happier with the service provided from SitStayGo. From start to finish, the entire process was professional, smooth, and stress-free. Casey was communicative, providing regular update with photos and videos along the way, which provided peace of mind. Our dogs were treated with genuine care, kindness, and respect, it was clear their safety as a top priority. The vehicle was clean and well maintained. Our dogs arrived happy, healthy, and calm. I would absolutely recommend Casey without hesitation.
Shipment from Las Vegas, NV to Westerville, OH
Priscilla is amazing, going the extra mile every single chance she had to make this as easy as possible. Use her services, she is very good!
Shipment from Miami, FL to Wintersville, OH
We have used Citizen Shipper to ship dogs from our rescue organization previously. However, this time we were not pleased with the service and communication through La Familia Animal Transport. We had been conversing with a lady, assuming she would pick would pick up. She had been friendly and helpful. Rather, a man picked up our dog. He was not friendly and put our dog into a very small crate with no blanket. We were not given a Life 360 tracking until we asked for it one hour later. We had to ask for videos and photos. The communication was not good and we felt disrespected each time we had to reach out to the male driver. We would not use this shipping company again for our dogs.
Shipment from Broken Arrow, OK to San Dimas, CA
I hired Paws across America to drive my dadâs new Maltese puppy from Oklahoma to California, and Judi was incredible from start to finish. She stayed in constant contact, sending us plenty of photos and videos throughout the trip so we could see how the puppy was doing. She also shared her tracking info with us on Life360, which was so helpful because we could watch the progress in real-time. Judi is extremely friendly, informative, and professional. It made a long-distance journey completely stress-free. I would absolutely use her again and recommend her to anyone looking for a reliable shipper!
Shipment from Los Angeles, CA to Provo, UT
This was my first time using a pet shipping company, and I was honestly very nervous about the processâespecially worrying about my dogâs safety and the possibility of things going wrong. However, Benjamin made everything incredibly smooth and reassuring. He kept me updated throughout the journey and even sent photos along the way, which gave me so much peace of mind. My dog arrived in perfect condition, and I couldnât be more grateful for the excellent service. Highly recommend!!!
Shipment from Houston, TX to Las Vegas, NV
Where to begin, This company came thru for my family and we are for ever grateful..They delivered my daughter''s 2 small dogs and her belongings from Houston to Las Vegas they kept us updated performed Face Time calls every step of the way they showed absolute professionalism and cared for my daughter's pets. If you are.looking for the best. Hire A and A..Krystal, her Husband went above and beyond. Again my family thanks you.
Shipment from Frisco, TX to Charlotte, NC
Kept us up to date the entire way. Very easy to communicate with. I would use again in a heartbeat!
Shipment from Shelbyville, IN to Wimauma, FL
More than satisfied. Ian is a dog whisperer. Oreo didn't see Ian in a too highly of a way at the start. By the end, they were besties. Amazing
Shipment from Marengo, IL to Douglasville, GA
Maurice did a great job delivering our 5 month old Cane Corso puppy from Illinois to Georgia. He keep us updated throughout the whole process. Our baby came to us happy and on time as promised will definitely use again.
Shipment from Colorado Springs, CO to Paris, TX
Jeff was very polite and very patient with our pup! Thank you!
Shipment from Abingdon, MD to Houston, TX
She was amazing! Simba got home safely. He was walked multiple times, fed and well taken care of. Thank you again for taking care of my baby! âď¸âď¸âď¸âď¸âď¸
Shipment from Huntsville, AL to Miami, FL
Great job and communication! Very helpful with the process and was able to car for my paralyzed dog. Highly recommend!!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 976+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.