CitizenShipper Reviews:
What 75,457+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,457 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Augusta, GA to Seattle, WA
If you are thinking of booking with them, DO IT! Hayley transported our pup from georgia to washington and it was amazing the entire way! we had frequent updates and etas! Our pup was spoiled from pick up to drop off! I wish I could rate higher than 5 stars, I would!! Amazing experience and I will forever recommend this company!
Shipment from Duluth, MN to Lenexa, KS
This illegal broker subcontracted my shipment on CitizenShipper to an unaccountable third-party driver. The driver extorted a higher price upon delivery, broke expensive items, and hid behind a useless insurance policy. They stalled the resolution past the 30-day window to block disputes and refuse all accountability.
Shipment from Phoenix, AZ to Chicago, IL
We had an excellent experience with this pet transport teamātheir communication was outstanding and kept us updated throughout Mikeās journey from Arizona to Chicago, giving us real peace of mind. Mike was clearly treated with genuine care and arrived relaxed, happy, and well looked after. We would absolutely trust them again and highly recommend their safe, compassionate, and professional service.
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Shipment from Clearwater, FL to Miami Shores, FL
Shipment from Evensville, TN to Dublin, GA
Amazing! This is the second pup he has delivered for me and he is always prayerfully my first to be available because his service is amazing! He needs to open a company and train is staff so that he can accept more jobs because he stays booked. Great service. Great rates and timely!
Shipment from Fresno, CA to Charleston, SC
Johnathan and Rod were great! They sent regular pics and videos, were responsive and polite, and got our dog to Charleston when promised. If I ever do this again, this is the team I'd hire!
Shipment from Lathrop, CA to Tulsa, OK
Extremely gentle with my very large skittish dog who is usually more catious of men. He was consistent with check ins and even sent videos of him along the way. The first time I have ever had to use a service like this. Would definitely recommend this gentleman together or use again if needed.
Shipment from Los Angeles, CA to Brigham City, UT
Amazing care for my pup and a brilliant attitude. Booked quick when I was in a cinch and the experience could not have been more pleasant. Could not recommend enough
Shipment from Mount Dora, FL to Folsom, CA
Extremely satisfied. Tatiana was fabulous at communicating all through this process. Definitely would use again. And very professional.
Shipment from Nathalie, VA to Lakewood, CO
Paul is great! He is very attentive and keeps you updated along the way. He was very patient with me being a first time user for CitizenShipper. He was the best for the job, he brought my 8 week old puppy safe and sound. Iād definitely recommend booking with him.
Shipment from Arlington, WA to Jerome, ID
My experience with Safe and Sound was excellent from the beginning. Communication was great and being able to watch the journey with GPS was fabulous. My puppy arrived safe and happy and was very well cared for along the trip. We received lots of pictures during the journey. I would highly recommend Safe and Sound to anyone looking for a pet courier!
Shipment from Mineral Bluff, GA to Plano, TX
Cara was amazing. She kept in contact the entire trip. She sent pics and video of Tex everyday. Would definitely use again.
Shipment from Strongsville, OH to Rossford, OH
Raven safely transported our two corgi pups across state after responding quickly to our immediate request. She was professional, respectful, compassionate and timely. Highly recommend her services.
Shipment from Beaufort, SC to Vancouver, WA
TJ was absolutely amazing! Our need for pet transportation was very last minute and he was there to help! He kept me updated every step of the way. TJ made sure my dog was comfortable when he arrived and ensured I had every detail I needed throughout their trip. He was fantastic and I highly recommend him to everyone!
Shipment from Palmdale, CA to Reno, NV
It was fantastic, thank you
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,457+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.