CitizenShipper Reviews:
What 73,620+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,620 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Neillsville, WI to Sandown, NH
Sean at J&J FreshStart Flight Nanny Transport was an absolute lifesaver. After dealing with a nightmare with another transportation company that changed our plans and rescheduled four different times, we were overwhelmed and close to giving up. Then we found Sean and everything changed. He stepped in, booked a flight for the very next day, and had our puppy, Medusa, safely home with us within two days. What had been one of the most stressful weeks turned into an incredible experience because of him. Sean was professional, responsive, compassionate, and communicated with us every step of the way. We always knew what was happening, and his updates gave us so much peace of mind. He didn’t just provide a service—he truly came through for us when we needed help most!! We are beyond grateful. Sean absolutely saved the day, and I cannot recommend him highly enough. If you are considering pet transport, book with J&J fresh start flight nanny . You will be in the best hands.
Shipment from Doss, TX to Canton, TX
DNG was amazing and highly recommend stayed in touch throughout the entire process sent pictures at pick up and took great care of our Maine Coon kitten “Beaux”
Shipment from Castle Rock, WA to Brighton, CO
Definitely would give Howells 10 stars if I could. We had to book them last minute and they jumped right in to deliver our new puppy Oliver. The communication from the owners and the driver was outstanding and made the process so much less stressful.I would HIGHLY recommend using this company and if I have to use them in the future I will. Thank you to the whole team at Howells and to the wonderful driver Meredith.
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Shipment from DeLand, FL to Minot, ND
Great
Shipment from Los Angeles, CA to Morgan Hill, CA
Colleen was amazing! Very caring and communicative. 100% recommend to everyone. Awesome person and great service
Shipment from Goshen, IN to Hughes Springs, TX
They got our boy here really fast and safe! Would strongly recommend!
Shipment from Venice, FL to Eastham, MA
Jorge was the best! He kept in close contact with us the entire route. Took excellent care of our 7-month old Lucy and reassured us that she was in great hands. We’d hire Jorge again and recommend him with highest praise!
Shipment from Waco, TX to Salt Lake City, UT
Everything went smoothly!! She was very attentive and fed out bunny at every stop! She also checked up on him to make sure he was ok 👍 She also sent videos and pictures throughout the entire journey. Thank you so much For delivery our precious Mochi Bun 🐇💕
Shipment from Siesta Key, FL to Hadley, MA
We were delighted with the service Jorge provided. His communication was perfect and he delivered our pups in record time! His love of dogs is very obvious and we would definitely recommend him!
Shipment from Dundee, OH to Lenhartsville, PA
Brian did a wonderful job getting our new puppy to us quickly & safely. This is our first time having a puppy “shipped” to us was nervous and Brian was great at communicating and accommodating ! We are very grateful
Shipment from Clinton, UT to Leesburg, FL
We really felt like Yvonne cared about our dog. We really appreciate how quickly they responded to questions and updating us on the progress. We had a great experience. Wes
Shipment from Sunbury, PA to Hardwick, MA
Highly recommend! Amazing communication from Cameo our driver from beginning to end. THANK YOU!
Shipment from Spring Mills, PA to Cleveland, OH
Adam was amazing he showed up on time. Was prepared and excited to make the trip
Shipment from Grafton, WI to Bloomington, IN
Rick is outstanding! Great communicator with multiple photo and video updates along the journey….and an absolute pleasure to work with. I’d give him 6 stars if I could!
Shipment from Bryson City, NC to Fresno, CA
First time having someone else move my pets. They very very professional and very caring for my pets. Definitely recommend them.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,620+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.