CitizenShipper Reviews:
What 75,210+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,210 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Miami, FL to Seattle, WA
Anthony did a great job in transporting my puppy :) he is very communicative and responds quickly! he also provides constant updates of his trip! i cannot recommend him enough!
Shipment from Boston, MA to San Francisco, CA
Very communicative, helpful, and fast response times
Shipment from Lake Havasu City, AZ to Prattville, AL
Outstanding service from start to finish! They safely transported our two dogs over 2,000 miles and kept us updated throughout the entire trip. Our dogs arrived happy, healthy, and well cared for. We are extremely grateful for the professionalism, communication, and genuine care Robert showed to our pets. Highly recommended!
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Shipment from Elizabethtown, KY to New York, NY
Mann I was scared to have anyone transport my puppy to me but I couldn't be happier with the service I received! Transporting a puppy over 800 miles is a huge responsibility, and from the moment my puppy was picked up until the moment he arrived safely, I was kept informed every step of the way. The communication was outstandingāI received regular updates, photos, and messages that gave me complete peace of mind throughout the entire trip. My puppy arrived happy, healthy, and clearly well cared for. It's obvious that he genuinely cares about the animals heās transporting and treat them as if they were his own. I truly appreciate the professionalism, reliability, and kindness shown throughout the process. If you're looking for someone you can trust to transport your pet safely and with exceptional communication, I recommend him without hesitation. Thank you for making what could have been a stressful experience so smooth and worry-free. I couldn't be more grateful!
Shipment from Philadelphia, PA to Amherst, MA
Fantastic service and a very kind person. I was nervous about trusting someone I didn't know with transporting my Frenchie, but June was absolutely great. My pup was well cared for and she provided timely updates. Highly recommend.
Shipment from Tacoma, WA to North Augusta, SC
Excellent and very communicative delivered in a timely moment would recommend to anyone
Shipment from Gurnee, IL to Houston, TX
Sam went above and beyond to make sure our dog and we as owners felt super comfortable with the process! He was amazing highly recommend to anyone!
Shipment from Berkeley, CA to Oceanside, CA
Jessica was absolutely wonderful! Super prompt and active with communication from the very start and took such good care of my dog, Charlie. Thank you again Jessica!!!
Shipment from Los Angeles, CA to Portland, OR
Words cannot express how wonderful this experience has been because of Lili malayne. She is absolutely amazing. She treated my motherās dog like her own. Absolutely wonderful experience!!!!!
Shipment from Briarcliff Manor, NY to San Jose, CA
Natalia was amazing! She drove my pup all the way from NY to CA in 3 days. Gave updates along the way with cute photos. I loved how she gave me the ability to track the trip and her progress. I canāt thank her enough for providing such a great service and keeping my dog safe for the entirety of the trip. I highly recommend using Natalia for anyone that wants the best of the best service of transporting your furry friend for long or short distances. THANK YOU NATALIA!!!
Shipment from Webster Groves, MO to Wenatchee, WA
Hayley is the best! I'd give her 10 stars if I could. My elderly father needed to ship his 2 senior cats from St. Louis to Wenatchee WA and was seriously worried about how it might traumatize them. He was so pleased when she showed up with 2 large crates, both clean and outfitted with litter boxes and pee pads and she had water and food dishes for the trip. She carefully got them from his apartment to the vehicle and they went into the crates easily. She sent updates and pics along the 3 day trip, which absolutely thrilled my dad! They arrived in great shape and adjusted to their new home almost immediately! Hayley is personable and professional and delivers really amazing service!
Shipment from Houston, TX to Phoenix, AZ
This was the first time I use this type of service. I was nervous about it, however everything went incredibly well! The driver was super flexible, we had some issues to get to the drop off location on time due to plane cancellations, I had to make arrangements in a pet hotel and the driver was so kind to drop off my dog there, all this changes last minute. All the time he was in communication with me and giving me updates and sending me photos of my dog. Iām so happy and satisfied with all the service. My dog is a 130 pound Great Dane.
Shipment from Leavenworth, KS to Smithville-Sanders, IN
After a bad experience with a transport company I found on CitizenShipper, I reached out to Erik for help with Duke's transport. He responded immediately, picked Duke up the very same day, and had him safely delivered to his adopter the next day. Throughout the entire trip, Erik kept me updated and communicated every step of the way. He was incredibly responsive, reliable, and fast, which gave me complete peace of mind. I highly recommend Erik's transport services to anyone looking for a dependable transporter. Thank you, Erik, for helping Duke get to his new home!
Shipment from Colorado Springs, CO to Los Angeles, CA
Quick transportation. Cats do well. Very safe for them. Helped catch them when they disappeared before transport. Good communication
Shipment from Kansas City, MO to Fort Wayne, IN
Beanie arrived earlier than expected and with the wiggliest little bum. Iām very grateful for the service! Thank you again.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,210+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.