CitizenShipper Customer Reviews:
Real Stories, Transparent Feedback
See why our customers love CitizenShipper
Join our Satisfied Community of Customers
No credit card needed
At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
There is VICTORY in Victoria!! Where do I start? Victoria is the sweetest, caring and heartfilled person. She took great care of my puppies arrival. From the time she placed her offer to drop off. Victoria remained kind, updated pictures of my babies and communicated thoroughly! Her offer was beyond fair as well. When she noticed there may have been a health issue with one of the pups, she kept her craddled close to her and sent several messages with updates while I contacted the breeder. Also, instead of resting, Victoria drove through the entire night into the morning to drop of the babies. She wanted to make sure all was well with our little baby. If she sends an offer..accept! You will not be disappointed! Thank you Victoria!!
This was my first time using this service. Kim was in contact with me the whole way sending pictures and videos of my pup. She delivered on time. I can't thank you enough.
Marcie did an amazing job getting our girl to us safe and sound. Very communicative and great on timing!
Experience the CitizenShipper advantage.
Swift, cost-free quotes are just a step away.
Very happy with Tinisha & highly recommend. She communicated promptly & completed delivery as scheduled. Will use again!
Terry is outstanding , I will continue to transport my beloved pets with him. The van might throw you off but don’t t let it. The love your pets receive is unmatched .
I needed to transport my 10 week old puppy back to the breeder because of an allergy my son had (we didn't know). Esmeralda responded almost immediately and I do not regret selecting her to transport or dog. She was compassionate, communicative and responsive. She quickly got him where he needed to go and gave me updates along the way. I was devastated that my dog was going back because he was part of my family and she was compassionate about the situation. I highly recommend her.
they are very nice and friendly people. They will communicate the progress with me in time！thanks so much ❤️
Richard was wonderful. He brought an 8 week old puppy from PA to FL. He kept us updated several times a day with texts and photos. The puppy was so healthy and happy when he arrived. This is our first time using a service like this and Richard made it such a positive experience. I will definitely book with him again if the need arrises. Thanks for bringing our new family member to us safely.
We highly recommend Tobey! His price was reasonable. He transported our puppy from Indiana to Connecticut. He sent pictures and updates along the way. I wish I could give more than 5 stars!
I am very happy that we selected her. They took great care of our dog. Jacob is a very responsible and respectful young man too. Thank you for delivering on time.
Very professional. She took great care of our very large dog. Very fast delivery across country. 100 percent recommend Natalia.
Nesta required me to pay in advance for my dog transport from Austin to Park City over 2 months before the pick up date. Shortly before the pick up date, Nesta started claiming she was delayed and couldn't pick up my dog on time and couldn't guarantee pick up. After multiple excuses and a week after the previously scheduled pick up, Nesta agreed to cancel and give me a refund for the trip I paid for in full over 2 months prior and for which no services were provided. I was promised a full refund within 3-5 business days. The 3-5 business days came and went. I followed up regularly on my refund and got various reasons as to why it wasn’t sent. After about 30 days, Nesta started claiming a partial refund would be issued to account for expenses she claimed she had making her way to Texas. Nesta lives in Houston and was headed back to Houston before she came to Austin. Her insistence on going back to Houston first instead of coming straight to Austin to get my dog was ultimately the reason I accepted her offer for a full refund. After a lot of back and forth, I accepted a partial refund just to stop having to deal with her. It took Nesta approximately 50 days to issue a partial refund. I do not recommend Nesta for any dog transport. BTW, I had to expedite my dog to Park City at twice the cost of what I had previously paid to Nesta.
Come -Bye Transport LLC did an amazing job getting our Acey boy to his new family. Highly recommend them!!