CitizenShipper Reviews:
What 73,658+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,658 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Augusta, GA to Fort Collins, CO
Was really nervous about getting my pit out here to CO from GA. After a little research stumbled on this site. More than a little hesitant trusting a random to transport my “son.” One of the best decisions I’ve made yet. The communication was A+. Always kept me upto date with everything. Even before and after transport he excelled in maintaining contact. Couldn’t have asked for a better person to transport my pup. He has a pit that travels with him so I felt like that really helped with my dog. 10/10 would use this fellow’s service every time.
Shipment from Maywood, CA to Selma, TX
We are really happy with this service. Bryan was flexible, communicative, and took well care of our German shepherd
Shipment from Walnut, CA to Chula Vista, CA
If I could give Heather a million stars, I would. She went above and beyond to arrange a smooth transition for my dad's dog from his assisted living facility to another home. My plans were in flux until the last minute, but we stayed in contact throughout, and I greatly appreciated her flexibility (even when there was a change in destination!). Heather has decades of pet care experience and didn't bat an eye at administering meds or feeding special diets. CitizenShipper has lots of professional drivers who are pet friendly. Heather is the rare CitizenShipper who is a pet care professional who happens to drive. Highly recommended.
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Shipment from Ocala, FL to Annapolis, MD
Such a great experience. Jorge took great care of our fur baby and kept us updated the entire trip. Will definitely book with him again.
Shipment from Moss Landing, CA to Oxnard, CA
She (driver) Jessica was the best. My little 8 week old puppy was well taken care of and delivered into my waiting arms. Couldn’t j]have been more happy! Best service and will recommend to others. Thank you again for my safe delivery!
Shipment from Los Angeles, CA to Farmington Hills, MI
I am so happy with my choice of Natalia I wish I could give her 100 stars. EVERYTHING went flawlessly including, communication, fair pricing, accommodations, professionalism, safety, care for my doggie… the Best!! Can’t thank her enough for making this transition so wonderful.
Shipment from Kenner, LA to Nashville, TN
Amazing experience! Thank you so much for bringing my cats to me.
Shipment from West Salem, IL to Massapequa, NY
Very professional. Updated us every step of the way with pictures and locations. Definitely recommend them
Shipment from Wilmington, DE to Fort Walton Beach, FL
Transported my pup and called with a FaceTime at a dog park about halfway through so we could see him.
Shipment from Lakeland, FL to Ocala, FL
She was absolutely incredible! Would suggest her 100%
Shipment from Philadelphia, MS to Cedar Springs, MI
Paul did an awesome job. Communication was great, and he sent videos and pictures at every stop. Highly recommend.
Shipment from Grovetown, GA to Chicago, IL
Driver was on time. Driver was polite. Kept me informed during the trip of the dog. Pet was delivered without any incidents.
Shipment from Fort Lauderdale, FL to South Bend, IN
Smooth and easy. Sent lots of updates and took good care of our dog
Shipment from Miami, FL to Lexington, KY
A+++ HIGHLY RECOMMEND!!! :-)
All other items from Baltimore, MD to Norfolk, VA (235 mi)
Snowball Made My first experience with Citizen shipper VERY amazing! Most professional and polite you could have as your driver
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,658+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.