CitizenShipper Reviews:
What 73,967+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 73,967 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Chandler, AZ to Las Vegas, NV
So kind and friendly and understanding of my large dogs special needs and personalities. My pups were well cared for on their VIP solo ride which was also very affordable!
Shipment from Rock Valley, IA to Elmira, NY
Very satisfied. Great communication, Excellent service!
Shipment from Monroe, NJ to Las Vegas, NV
Arete was great! They sent me video and pics during his potty breaks/feeding time. They arrived at our house sooner than expected. All in all i would say that they are an amazing service and I recommend them to everyone!
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Shipment from Killeen, TX to Emeryville, CA
Company was booked to transport my Vehicle state to state. I gave them an open window on pickup but stressed that because my flight was on a certain day drop off needed to be after I arrived. This was the first conversation we had I had to make sure delivery was after my flight. I did not like going back and forth with the company after they told me they needed to drop off my vehicle a day earlier before I got there. When I told them I wonât be there a day earlier customer service told me to figure it out. I eventually told the representative not to call me anymore due to them hanging up in my face. Company did what they wanted and dropped off my car a day earlier anyways. I did not want my car to be left unattended in the Bay Area (the capital of auto thefts) without me there and if the company couldnât deliver on or after what I asked it should have been communicated. My vehicle came with no issues but their customer service should be reevaluated.
Shipment from Ann Arbor, MI to Centennial, CO
Benjamin was great! We had a time-sensitive pickup window and he made it happen. He communicated frequently during the trip, shared pictures and videos, and made great time. Would hire him again.
Shipment from Kansas City, KS to Murfreesboro, TN
La familia was so amazing!!! I adopted a breeder surrender dog that was very timid and scared. They brought him to me from 600 miles away. They kept frequent communication and sent lots of pics and videos without me asking. They updated me often with ETA and other details. They were so loving and patient with him. They took him on walks often, even changing his diapers, as heâs not housebroken at 7 years old, due to being confined to a kennel every day all day. The foster family saw the videos of him standing tall, not cowering like he has been doing, and knew he was being loved and cared for by the transport crew. He trusted them and wasnât scared of them. They even gave him a soft warm blanket and a big dog stuffed animal to comfort him. I canât say enough great things about them, and highly recommend them. If I ever need animal transport again, I will solely use them!!
Shipment from Queens, NY to Phoenix, AZ
Leani is amazing. She kept me notified from start to finish and made the process so convenient and easy. This was my first time ever having a travel nanny and I will be using "A Pawsitive Journey LLC" for any future pet trips! I will be referring all my family and friends as well!! What a truly amazing experience
Shipment from Sumter, SC to Meadville, PA
Eddie and the cats were in great hands from start to finish. The entire experience was smooth, with outstanding communication and flexibility every step of the way. I was kept informed throughout the trip, which gave me real peace of mindâespecially moving multiple animals at once. Mikey was accommodating, professional, and genuinely cared about the safety and comfort of my pets. I wouldnât hesitate to use him again or recommend him to anyone needing reliable pet transport.
Shipment from Tustin, CA to Elk Grove, CA
I had an excellent experience with Dog World Transportation! This was my first time ever hiring a service like this, so I was honestly a bit nervousâbut everything went incredibly smoothly from start to finish. Their communication was outstanding, and they were very attentive throughout the entire process. They constantly reassured me that my new puppy was in good hands and well cared for, which gave me so much peace of mind. Iâm extremely satisfied with their service and would absolutely use them again. Highly recommend to anyone looking for a trustworthy and professional pet transportation company. Thank you for your amazing service!
Shipment from Franklin, IN to West Covina, CA
Kimberly was very responsive, communicative, and flexible when it came to transporting my dog halfway across the country. Whenever anything came up (if anything at all), she was very professional and addressed any and all concerns I had in a timely manner, before, during, and after my Rhys was transported. Ultimately, I am satisfied and would use her services again, as I know any animal in her care will be safe and well cared for, no matter what.
Shipment from Morehead City, NC to Park Center, CO
Highest marks! LFA not only transported my 3 fur babies (cats), they kept me updated with video and pics on a regular basis, when I was anxious and messaged them, they responded in a timely manner. The kennels were clean, the transport team, very kind! Cannot say enough good things! They traveled from Coastal NC to middle of Colorado. 5 âď¸âď¸âď¸âď¸âď¸ Donna H.
Shipment from Huntsville, TX to Dartmouth, MA
Annie provided the best care and transport for our Whelen, a four month old Great Dane. Annie provided updates throughout Whelenâs journey from Texas to Massachusetts! Upon arrival she told us all about the trip and stayed a bit to watch Whelen run in the backyard! She even bought him a toy for his journey! I highly recommend Annie, especially if you prefer a single animal transport. 5/5 âď¸
Shipment from Redding, CA to Charlotte, NC
My dog arrived safely and according to schedule
Shipment from San Diego, CA to McMinnville, TN
Devin was the absolute best! Definitely recommend him to transport your fur babies. Communication was above and beyond.
Shipment from Seattle, WA to New York, NY
Moving across country was a stressful experience but couple of paws made the trip for our dog smooth and stress free as possible even though he gets anxious.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 73,967+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.