CitizenShipper Reviews:
What 75,120+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,120 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Eugene, OR to SeaTac, WA
Marlayne was AWESOME!! She is a great communicator. She was prompt in picking up our little baby girl kitten. The breederâs message to me after they left was, âMarlayne is a very sweet lady.â It was an unsolicited confirmation Iâd chosen the right gal for the job! She had a long day of travel with lots of traffic, AND still had a joyful and kind energy as she delivered our baby girl. I highly recommend Marlayne if you are looking for someone who is going to take the greatest care with your precious new family member. I would rebook with her in a heartbeat!
Shipment from Durham, NC to Houston, TX
We were very pleased with Adam's service transporting our Basset Hound from North Carolina to Houston, Texas. He kept us informed with regular updates throughout the entire trip, which meant a great deal to both my sister and me. We were naturally worried on both ends of the journey, and his communication gave us peace of mind. The transport was fast, easy, and affordable. We couldn't have asked for a better experience and would highly recommend Adam to anyone in need of a reliable pet transport service.
Shipment from Richmond, TX to Epsom, NH
Adam did great - solid communication including pictures and updates along the way. Would use again!
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Shipment from Auburn, IN to Chicago, IL
This transporter deserves more than 5 stars! They are awesome. Communication is great. Photos and videos sent every 3-4 hours and they arrived on time. I love the GPS tracking. They transported my 35lb cat safely. The kennel was clean. No smell of urine. Highly recommend.
Shipment from Lancaster, CA to Thomasville, NC
Gloria was absolutely outstanding from start to finish! She transported my Boerboel puppy safely from Lancaster, California, all the way to Thomasville, North Carolina, and I couldnât have asked for a better experience. Throughout the entire trip, Gloria maintained excellent communication and kept me updated with messages and photos of my puppy, which gave me tremendous peace of mind. She treated my puppy with genuine care, kindness, and professionalism, and it was obvious she truly loves animals. She was respectful, dependable, and delivered my puppy much sooner than I expected. My puppy arrived healthy, happy, and well cared for. If youâre looking for someone you can trust with a beloved family member, I wholeheartedly recommend Gloria. I would gladly use her services again and will recommend her to anyone needing safe, reliable pet transportation. Thank you, Gloria, for making this experience so smooth and stress-free. Your dedication and compassion truly made a lasting impression!
Shipment from Kansas City, MO to Burrillville, RI
I was very nervous shipping a dog in the summer so many miles. I am so happy that I picked this shipper. Communication and pictures were sent to me throughout the shipment. There was 3 way conversation between myself , the shipper and the woman that I was buying the dog from. They were right on time and Dallas who is 7 was totally comfortable during his journey. He came to me happy, clean and not nervous at all. I would definitely use them again . 5 plus star experience
Shipment from Bradenton, FL to Los Angeles, CA
The shipping company and the delivery team were very communicative. They kept me in the loop and made me feel confident in my choice in transportation companies. The whole process was simple and couldnât have been a better experience.
Shipment from Kenner, LA to Massachusetts, MA
BOOK HIM! You wonât be disappointed. Jordan was so so friendly and so caring towards our 8 week old puppy! He was very attentive to her needs and kept her safe (no puppy paws on ground too). We couldnât thank him enough for the wonderful transport and photos along the way!
Shipment from Miami, FL to Tampa, FL
Amazing Careful Follow up I had the best relocation service really !
Shipment from Buford, GA to Sumas, WA
Absolutely phenomenal job by Tamara transporting our two doggies all the way across the country. Both of our fur babies have very different needs and Tamara went above and beyond taking care of them. Communication was amazing with frequent daily updates and photos. Arrived at the destination quicker than anticipated without sacrificing the comfort of our dogs. Would definitely recommend to anyone considering transporting there pets.
Shipment from Lafayette, IN to Chino Hills, CA
I had an amazing experience with Mora who helped with the ground transport of my dog from Lafayette, Indiana to Chino Hills, California. From start to finish, the communication was outstanding. I received constant updates, including photos and messages, which gave me complete peace of mind throughout the journey. It was clear that my dog was treated with genuine care, patience, and kindness every step of the way. Arriving safe, happy, and well cared for meant everything to me. I couldnât have asked for a better experience. I highly recommend their pet transport service to anyone looking for someone reliable, compassionate, and professional. Thank you for taking such wonderful care of my furry family member!
Shipment from Burleson, TX to Houma, LA
He was absolutely wonderful and was willing to work around a crazy reschedule to get my babies home to me. Outstanding transporter!!
Shipment from Slippery Rock, PA to Utica, NY
I canât recommend her enough! From the very beginning, she made the entire process so easy and stress-free. Communication was amazing, she kept me updated throughout the trip, and was always quick to respond. She was incredibly kind, flexible, punctual, and it was obvious she genuinely cared about my puppy. Kona arrived happy, healthy, and clearly very well taken care of, it meant so much knowing she was in such good hands. I would trust her again without hesitation and highly recommend her to anyone looking for a reliable pet transporter. Thank you again!
Shipment from Tallahassee, FL to Dallas, TX
Stayed in constant communication even got him here earlier than expected would definitely use again if need be!
Shipment from Smithboro, IL to Parkton, NC
Amazing and impeccable service!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,120+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.