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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
108 lbs Bernese Mountain Dog from Cedar Grove, NJ to Washington, DC (226 mi)
We used Shawn for the delivery of our Bernese mountain from NJ to DC. He was excellent. Great communication, updates, and very accommodating in terms of scheduled pick up and drop off. Will definitely use him again!
136 lbs Mixed Breed from Phoenix, AZ to Oklahoma City, OK (958 mi)
Life-Saving Care from Sugar’s Fur Babies Express Maria Sugarman of Sugar’s Fur Babies Express was truly a lifesaver — and I do not say that lightly. After my sister’s brother passed away unexpectedly, our family was faced with an urgent and emotional situation: locating his beloved dog, Opie, and getting him safely from Arizona to Oklahoma to be with family. Every option we explored seemed impossible. Flying wasn’t viable — Opie is geriatric, XXL-sized, significantly overweight and has severe mobility and health issues. We kept hitting roadblocks and felt completely overwhelmed. From the very first moment I connected with Maria at Sugar’s Fur Babies Express, I felt immediate relief. She understood the urgency, the emotional weight, and most importantly, Opie’s special needs. Maria personally picked Opie up in Phoenix and transported him safely to Oklahoma, and from start to finish, I never once worried about him while he was in her care. Maria kept me updated with photos and videos throughout the journey, which meant everything to us. Opie had barely eaten since his owner passed away 23 days earlier — and Maria was the first person who got him to eat a full meal. That alone speaks volumes about the comfort, trust, and calm she provided him. She also carefully monitored and updated us on a pre-existing toenail injury, taking incredible care of his tender foot and his aching hips. Every detail was handled with thoughtfulness, compassion, and experience. I never had to wonder if Opie was okay — Maria had everything covered. When Opie arrived, it was clear he trusted her completely. Since we had never met Opie ourselves, Maria’s familiarity with him helped ease the transition and made him feel safe and secure in a brand-new environment. Maria Sugarman and Sugar’s Fur Babies Express are truly the best. If you are looking for someone who will care for your pet as if they were her own — especially in difficult or emotional circumstances — there is no one I would trust more. We are forever grateful.
60 lbs Mixed Breed from Oakland, CA to New York, NY (2908 mi)
I am sure that many may have a good experience with Christina, but we did not. Christina agreed to transport our dog along with some personal items, but while the dog did arrive, the expensive items did not. It is strange that we were not informed that they were "lost" until she arrived to deliver our pet. Additionally, we were sent photos of our pet during the trip, and in one of them, she was eating kibble. Our pet eats the raw meat diet, and for those familiar, switching instantly from raw to a random kibble could cause digestive issues and sickness. The fact that we were not notified that the food we set along with our pet ran out is a big issue. Additionally, we sent enough food for over a week. So while the trip was longer than we were told it would be, which caused me to have to leave NYC without getting to see my pet safely delivered first... The trip was not so long that she should have run out of food. After we received our pet, we also noticed a large bleeding sore on her, along with a swollen leg... Christina and the driver she transferred out pet to halfway through had no idea this happened, and even told me I was lying when I brought it to their attention. Overall, I did not feel care or understanding from them when voicing my concerns - inseatd, we were told we were being "dramatic" and "making it about the money". So to recap: lost items totaling over $2,000, change to dog diet with no notice/permission, and injury to our dog. Would not recommend. 2/5 stars is generous.
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200 lbs Doberman Pinscher from San Antonio, TX to Madison, AL (963 mi)
Warsney A. was an outstanding driver who took exceptional care of my dog, including administering his medicine during the trip. He went above and beyond by taking the time to text and send videos, keeping me updated on my pet's well-being throughout the journey. If I have to ship a pet again I will be looking for Warsney A. again.
2 Bedroom Apartment from Taunton, MA to Stuart, FL (1377 mi)
I cannot recommend Cierta Corporation enough! We recently moved our entire 2-bedroom (plus office) home from Taunton, MA, to Stuart, FL, and the experience was seamless. Moving a family 1,300 miles is incredibly stressful but the crew was professional, handled our belongings with care and stayed right on schedule. Communication was excellent from start to finish, which gave us such peace of mind during a chaotic time. If you’re looking for reliable long-distance movers, look no further!
All other items from San Jose, CA to Round Rock, TX (1742 mi)
Wonderful coordination and did really nice job
Antique and Special Care Vehicles from Wayland, MI to Columbus, OH (326 mi)
we didn't finish this load
68 lbs Labrador Retriever from Bryan, TX to Aldie, VA (1400 mi)
All the Paws Pet Transport is outstanding. Their communication is superb and Kristen took great care of our Lab Cooper. We hope to use All the Paws again!
31 lbs American Staffordshire Terrier from Atlanta, GA to Waite Hill, OH (725 mi)
Travis was amazing with our 3-legged rescue pitbull. He was responsive, sent a Waze link to track progress, sent photos throughout the trip, and even coordinated with the foster home to keep everyone on the same page. I cannot recommend this service enough, and would happily use again.
12 lbs Cat from Thibodaux, LA to Champaign, IL (814 mi)
Pam was a joy to work with from my first nervous contact to our hug hello. She took such good care of our precious Tiger Baby who was brought 850 miles up through the US to join my sister, her mama, who had to abruptly "escape" a bad domestic situation. As her big sis i soooo wanted to find a way to safetly bring up her precious fur baby in a way i could afford. Pam worked with me every step from timing to price and sent notes and photos along the way and arrrived right when and where she said she would. Thank you Pam of Arkie's Ark! You are the BEST!
13 lbs Cat from Springfield, IL to Columbia, MD (780 mi)
Very happy with the transport!! Christian was very nice and kept us notified of location and how the kitties were doing. So appreciative of the help in getting or fur family members to our new home. Highly recommend!! If I ever need help with pet transport again I would definitely choose them again.
31 lbs Mini Aussie doodle from Nashville, TN to Breckenridge, CO (1237 mi)
Devin was so helpful and kind. From the beginning he was clear with dates, length of trip, what to expect. We appreciated his updates and pictures and his good care of Harley. Would highly recommend!
45 lbs Goldendoodle from Nashville, TN to Nahant, MA (1153 mi)
Very attentive and kept me updated! My dogs were happy and got here so quick and took some stuff with him too!
16 lbs Cat from Las Vegas, NV to Westland, MI (2006 mi)
Dawn was incredible. She went above and beyond to make sure me and my boys had a great experience. Great updates and communication. Would highly recommend!
25 lbs Doodle from Solon, OH to Mount Kisco, NY (473 mi)
Highly recommend! Everything was great