CitizenShipper Customer Reviews:
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At CitizenShipper, we pride ourselves on transparency and the value of our customer's voices. Every review, whether it's a praise or a constructive critique, is shared here.
As you navigate through the experiences of those who've used our services for transporting pets, motorcycles, or furniture, you'll gain a genuine insight into our commitment, safety standards, and dedication.
Your trust drives us, and these reviews, from all shades of feedback, exemplify our promise to serve you.
Most Recent Reviews From Our Customers
Darius was absolutely incredible. Easy to work with and kept us updated the whole way with pictures and location. Took great care of our sweet Maggie! Highly recommend!
With such a long journey (Louisiana to Socal) I was nervous! With a brand new puppy so much can come up. Heather took initiative on arranging/updating times for the pickup of our puppy from the breeder. She kept me updated with concerns, tidbits and images along the way, and truly went above and beyond. I would HIGHLY recommend booking her services.
Amazing----on time, GPS tracking and great communication trailering a boat. Flawless. Thanks Rick!
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Great service and communication with pictures of dogs on route. Dogs taken door to door cross country.
Tinisha was great! With this being our first transport she answered all our questions and made the transport experience awesome. She sent updates along the way as well. Will definitely be using her and recommending her to everyone.
The driver never provided any service to me
Sanderson's Pet Transportation were absolutely wonderful. They kept me updated throughout the entire trip, even sending pictures and videos. Sabrina set my mind at ease from the moment she picked up my dog. I highly recommend using Sandersons for any long trips or moves.
Amazing service! Answer all my questions (and I had a million), great comunication after puppy was picked up. I couldnt thank you enough for how easy you made this process! I recommend you use them 100%
Great communications. Very loving toward the fur babies. Prompt delivery. Extremely professional. Not much else you could ask for. Thanks CJ
Serena was fantastic. Quick delivery and constant updates all along the way with my kitten. My baby arrived safe and secure. Serena has a very nice vehicle and she had her in a nice carrier inside a crate for added security. She took good care of my kitten. Serena was pleasant and definitely an animal lover. I highly recommend her to anyone needing a secure and caring pet transporter.
Kept us in the loop throughout the entire trip, including delays. Remained transparent and will definitely recommend to anyone looking to transport their fur babies!
If I can give these people a rating below 0, I would. They gave me July 1st to July 4th from NY to Texas. I said ok.. the driver would give me an ETA and would not show up or give me a notice to tell me they’re late. They ended up coming July 5th at 9PM. My dog was squeezed in a hundai with other dogs in crates. My dog had lost so much weight. There was a spot of dirt on his backside. So I figured it was just dirt. After they left and my husband and I were cleaning it- it turned out to be an infection from the car because the dog was laying down on the same spot for 5 days. We took him to the hospital right away.. there were infections on his back side, tail, and both of his back feet. They did blood work and urine tests, the dog was dehydrated, and was not fed at all for 5 days. The tests ended up costing us over $1000. I tried calling Danielle (boss) and Annie (the driver)- no one picked up.. I texted both of them and left them voicemails, never heard back to this day. Also, his name tag and Apple AirTag were stolen off of him. PLEASE DO NOT HIRE THESE PEOPLE!! They are the worst! My dog was mistreated and was starved. They will not bring you your pet at the time they tell you because they would rather take more jobs (pets) to make more money. They don’t care about anything else! YOU PEOPLE ARE DISGUSTING HUMANS WITH FAKE REVIEWS- YOU’RE NOT DOG PEOPLE LIKE YOU STATED!
We had an extremely positive experience with Geoff & Leslie! It could not have been smoother. My primary concern was that the person I was in contact with to setup the transport of our dog was actually the person making the trip, and they were, from door to door, and plenty of communication in between to confirm arrival and comfort of our dog. I must have been contacted by at least 40 drivers during this process, and when I came across the reviews for them, I knew they were the best fit, both in terms of their transparency of the process, their timely communication, and the actual delivery of our dog. If in the future we ever need transport like this, I'm reaching out to them first!
Perfect transport and wonderful photos and updates along the way ...super.fast and safe . Wonderful Customer service.
Everything went okay. Load master was communicative during the process