CitizenShipper Reviews:
What 80,632+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 80,632 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Oakland, CA to Minneapolis, MN
Thank you, Dorrie, for caring so much about the wellbeing of our dog from bid to delivery. We so appreciate your communication all along this shipping journey. Highly recommend Spicy Girl.
Shipment from Bainbridge, GA to Atlanta, GA
I had an outstanding experience with Not a Test Delivery Service. From start to finish, everything was handled with professionalism, care, and clear communication. You can tell they truly prioritize the well-being of the animals and the peace of mind of their customers. Our puppy arrived safe, healthy, and exactly as expected. The delivery process was smooth, on time, and stress-free, which made a big difference for us. It’s not easy trusting someone with something this important, but they exceeded expectations in every way. If you’re looking for a reliable and trustworthy delivery service, I wouldn’t hesitate to recommend Not a Test Delivery Service. Top-notch experience all around.
Shipment from Solana Beach, CA to San Carlos, CA
Kyle was very responsive leading up to the trip. On the day of, he arrived right on time (even a few minutes early!) to pick up our little dog. He kept me updated throughout the journey and even sent a photo, which I really appreciated. Ellie arrived happy and well cared for. We’re extremely happy with the service he provided and would highly recommend him.
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Shipment from Poinciana, FL to El Paso, TX
Fantastic, loving driver that made out dog feel special, loved and safe through the entire journey! I would highly recommend my driver for anyone looking for a safe journey for their pet :)
Shipment from Saint Rose, LA to Middle Township, NJ
Casey was great with my pup! She gave updates along the way and sent pictures of her as well. my dog was super relaxed and not the least but stressed on her trip. We will be using Casey again to get my girl home!
Shipment from Montello, WI to Victor, NY
I have NOT received the pup. It will not be available until mid May!!!!
Shipment from New York, NY to Hailey, ID
Great experience. Clear communicator. Our pup did great.
Shipment from Boston, MA to SeaTac, WA
Amazing!!! He was kind, reassuring and communicative. We got videos and photos multiple times a day. Our dog had a great cross country road trip!
Shipment from Murrieta, CA to Beaverton, OR
Kevin did an outstanding job. He took pics and kept in contact. Our large, shy pup arrived in perfect condition and Kevin was his new best friend.
Shipment from Savannah, GA to Marion, IL
Richard and his wife are wonderful, they transported a 8 week old Pekingese from Ga to IL for me. I am a breeder and will use them anytime I have a need to transport. They kept me updated, sent pics and me feel very comfortable! I would recommend them to anyone that needs a pup moved.
Shipment from Bristol, TN to Philadelphia, PA
Exceptional service 🙏🏼🐾 will do it all again!! With K9 Rides!!😃
Shipment from Durango, CO to Bozeman, MT
Eric and his wife are absolutely wonderful at what they do!! They TRULY treat your fur babies like their own. They even sent us updates photos and videos of our Archie during his long transport journey home. I couldn’t recommend them enough! Communication, timeliness, attentiveness, their overall passion for what they do, all of it exceeded my expectations as this was my first time using a pet transport service and didn’t really know what to expect. If you’re looking for someone to help get your fur baby transported from point A to point B you’ve found the right family!
Shipment from Brea, CA to Franklin, TN
Wonderful team transporting cross country. Received great communication before and throughout the trip. Was updated with videos and photos and the breaks. Would highly recommend!
Shipment from Loxahatchee Groves, FL to Califon, NJ
We had an absolutely outstanding experience with Beans Express Delivery and can’t recommend them highly enough. Steve and Susan Bean recently transported our four dogs from Loxahatchee, Florida to Califon, New Jersey, and they did a truly exceptional job from start to finish. They are incredibly kind, professional, and clearly care deeply about the animals they transport. Their Honda Pilot was spacious, clean, and very comfortable for our dogs, which gave us great peace of mind for such a long trip. Communication was excellent throughout the entire journey. We received frequent updates, which made us feel connected and reassured every step of the way. Even more impressive, they completed the trip door-to-door in about 24 hours—efficient without ever compromising the care and attention our dogs received. If you are looking for trustworthy, compassionate, and reliable pet transport, Beans Express Delivery, Steve, and Susan are simply the best. We would use them again without hesitation!
Shipment from Chicago, IL to Atlanta, GA
Rick is simply the BEST! It’s my first time transporting my dog in this way and I was quite worried before the trip, Rick made clear communication and keep me updated closely through the trip. He also went above and beyond, took my dog to the parks, beaches! You can just simply tell that he is not doing it just for the job, but he actually really cares and loves dogs. Would be happily to trust him again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 80,632+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.