CitizenShipper Reviews:
What 75,965+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,965 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Boyertown, PA to Mentor, OH
Excellent company to deal with, James was a pleasure to deal with. Flawless transaction.
Shipment from Charlotte, NC to San Diego, CA
Hands down, they are the real MVPs! We recently used their service to transport our dog all the way across the country from North Carolina to California. Moving cross-country is stressful enough, but as the owner of a very nervous dog, I was especially anxious about the journey. From day one, they treated her with nothing but patience, kindness, and genuine care. Knowing she was in such calm, capable, and compassionate hands made a world of difference for our family during a huge transition. If you are looking for a reliable, safe, and truly caring pet transport service, look no further. I would recommend them over and over again!
Shipment from Reno, NV to Charleston, SC
Got the kitties to us safe and sound. Thank you!
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Shipment from Irving, TX to Mint Hill, NC
Trevor was THE BEST!! I was worried about flying our girls based on a prior poor experience, and I can truly say Trevor & Nova made this a luxury experience for them. The communication could not have been better, and he stopped frequently and they got many enriching walks. Seriously, you won't regret this for your pups!
Shipment from Pensacola, FL to Portsmouth, VA
I cannot recommend Dmytro enough! Five stars simply do not do justice to the exceptional service he provided. Dmytro truly went above and beyond to ensure my pets were safe, comfortable, and well cared for throughout the entire process. He was prompt, professional, reliable, and incredibly patient with my dogs, which gave me tremendous peace of mind. His genuine care and attention to detail made the entire experience stress-free. Dmytro has absolutely earned my trust and will be at the very top of my list for any future pet transportation needs. I highly recommend him to anyone looking for dependable, professional, and compassionate pet transportation services!
Shipment from Los Alamos, CA to Red Bluff, CA
Great service. Love the tracker feature.
Shipment from Miami, FL to Chicago, IL
I’m so happy I chose Khuafes to deliver my furbaby she was in good hands all the way from Miami to Chicago and the delivery was fast. I would definitely recommend him to anyone.
Shipment from Fort Myers, FL to Los Angeles, CA
pickup up aug 1. Never got to Los Angeles. Initially said 4-5 days, after 3 weeks of zero tracking and almost non existent contacts he said he was in Austin, TX. I told I would fly to Austin to pickup dog. Arrived and he said he's coming, please wait. He only sent me that one text per day for 4 days. Would never answer phone or text messages, ever. Never came for 5 days. I had rental car waiting in hotel parking lot waiting for him to simply bring me the dog for 5 days plus hotel fee and airfare to Austin. $700 hotel,$500 airfare, $1200 car rental so far. He came morning of day 5, on dept 1, he had my dog for one month for a 4-5 day delivery he did not even complete. Then I had to finish his delivery and drive to Los Angeles. $300 more in hotel, hundreds in gas. You would be a fool to use this man to transport your dog. Unbelievable but true. He cost me about $5000 to track him down and wait to get my dog to Los Angeles plus an entire week of my time.
Shipment from Tulsa, OK to Portland, OR
My dog was well cared for and arrived safely. It had been a five-day-journey and it appeared that she had bonded with her driver, for she was not happy to see him leave! That says it all. Communication along the way was great and I appreciated the daily photos.
Shipment from Salt Lake City, UT to Broomfield, CO
RM Pets Solo was amazing! He communicated a lot during the transport and sent a lot of photos. He took great care of my puppy and would highly recommend him to anyone looking for transportation!
Shipment from South Lake Tahoe, CA to Santa Clarita, CA
Jayy with Kennel2Casa did a phenomenal job. He was prompt to pick up my senior dog, Hattie. Jayy communicated well throughout with regular updates and pics, and my Hattie arrived safe and happy! I could tell my sweet girl was in great hands with Jayy. Thanks so much for everything!! Highly recommend to anyone who is looking for reliable pet transport.
Shipment from Mount Pleasant, TX to Huntley, IL
The communication was great! My pup arrived looking great and it did not take very long at all.
Shipment from Portland, OR to Fort Worth, TX
I cannot recommend them strongly enough. Transported my 4-year-old mini aussie, Betsy, from Oregon to Texas. Quick communicators, gave me several updates and photos throughout the trip, respected my preferences and cared for the dog very well. Betsy and I will definitely be recommending them for anyone looking for safe and happy puppy travel.
Shipment from Brooklyn Park, MN to Chicago, IL
Awesome. Really nice, professional and helpful.
Shipment from Plano, TX to Vancouver, WA
We had a wonderful experience with these guys! We opted for the VIP package and our Athena was the only one on the trip. They were very responsive and communicated with us throughout the trip. I would definitely use them again!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,965+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.