CitizenShipper Reviews:
What 74,114+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 74,114 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Texas, TX to Fort Collins, CO
Great communication. Our pup arrived arrived on time, happy, and healthy. Grateful to Maurice for his help/service.
Shipment from Kannapolis, NC to Raynham, MA
⭐️⭐️⭐️⭐️⭐️ We had a wonderful experience with our puppy’s delivery! Communication throughout the trip was great, and our puppy arrived safely, happy, and well cared for. The transporter was professional, dependable, and kept us updated along the way, which gave us a lot of peace of mind. We truly appreciate the care and attention that went into making the delivery smooth and stress-free. Highly recommend! 😊
Shipment from Mount Pleasant Mills, PA to Philadelphia, PA
Excellent delivery service. Everything was on time, communication was fast and responsive, and the whole process was very smooth. The puppy was transported very carefully and even carried in their arms, so he was completely calm and not stressed at all during the trip. Highly recommend!
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Shipment from Mercer, PA to Wellesley, MA
Great communication throughout the process. Very smooth experience. Top notch. Highly recommend.
Shipment from Los Angeles, CA to McKinney, TX
Excellent service and communication!
Shipment from Terre Haute, IN to Phoenix, AZ
PAAT was amazing to work with!! They updated us multiple times throughout the trip letting us know how/what our pup was doing! They have a Life360 so you know exactly where your pet is at all times! They picked up and delivered right on time!
Shipment from McCamey, TX to Tehachapi, CA
Paul was very professional, very easy to communicate with, and fairly priced. He is very down to earth and realistic and will not try and take advantage in any way. I will not use anyone else to transport my pets in the future if I can help it.
Shipment from Stockton, CA to Daphne, AL
We had no idea what to expect when we decided to have our pet transported through Citizenshipper. Melisa who transported our pet, updated us from the moment of pick up to the moment of delivery. She makes sure our pet was very comfortable in the backseat of her car in a hammock and she diligently sent us video recordings with updates about locations, about our dog having her meals, frolicking in the doggie parks next to where they were staying at and keeping us informed about how our pet was doing overall. This was our pet's first cross country, long distance trip but Melisa made sure Twiggy was well taken care of and had a good time. I would highly recommend Melisa since she makes sure your pet gets one on one care and attention and most importantly, that she truly cares about your pet's well being while on the road and during rest stops. If I could, I would give her a *****10 STAR!*****
Shipment from Jersey City, NJ to Seattle, WA
Great experience! He was very communicative, kept his location on during the entire process, sent pictures, and was just a kind and supportive exchange overall. I’m glad I picked him.
Shipment from Nashville, TN to Missoula, MT
Absolutely exceptional!! I've had a lot of bunnies transported but this was my first time using citizenshipper & Hunter was great! Very flexible, on time, and professional. He went above and beyond for his passengers. I would definitely book with him again.
Shipment from Goodyear, AZ to Vancouver, WA
Kevin is awesome! He is very personable and great with pets. He kept me apprised of the well being of the dog and even shared pics along the way. He was delivered healthy and happy! I completely recommend KM!!
Shipment from Oceanside, CA to Cumby, TX
Robert did an amazing job! He was ahead of schedule, very communicative, great with my doggie, and very kind. He sent me texts and photos of updates along the way. Would absolutely trust him with transporting my doggies! Thank you Robert!
Shipment from Washington, DC to Lovettsville, VA
I had an urgent, last minute pickup and was accommodated super quickly with great service!
Shipment from Atlanta, GA to Red Bank, NJ
Kind-hearted, communicated promptly, sent lots of photos, and good pricing! Very satisfied.
Shipment from Bloomfield Hills, MI to Norwalk, CT
Fantastic communication and service.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 74,114+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.