CitizenShipper Reviews:
What 75,454+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,454 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Avondale, AZ to Milwaukee, WI
Breezie and Rudy did a great job!
Shipment from Arlington, TX to Fergus Falls, MN
I cannot praise these ladies enough on how wonderful and stress free they made this whole process! They went above and beyond to make sure my puppy was comfortable and happy on her long drive and sent me updates regularly so I didnât have to worry about her! Their communication is what absolutely made them stand out to me and I cannot recommend them enough!
Shipment from Milton, FL to Oak Harbor, WA
Elizabeth is absolutely wonderful and went out of her way to make our pet comfortable during the trip, our dog is a very picky eater and Elizabeth bought her the foods she likes, highly recommended her sheâs awesome
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Milburn, NE to Appleton, WI
Breezie was great transporting my dog. She kept me updated and let me know anytime a set back happened. Super nice and very reasonable!
Shipment from Palm Springs, CA to Hinsdale, IL
Kala was great! Perfect communication Right on time for pick up and delivery. Thanks for taking such good care of my dogs for their cross country trip!
Shipment from Clarksville, IN to Williams Bay, WI
I am so pleased with my choice of animal transport. Theresa and Travis are very professional and answered all my questions as well as calming my nerves about caring for such a tiny Chihuahua puppy. You can put your complete trust in these wonderful and caring people. They are honest and dependable and I would trust them with any pets needing transportation. I would not hesitate to use their services again in the future should the need arise. Theresa and Travis cared for my 2 pound Chihuahua puppy exactly the way I would have. They definitely went above and beyond to place my new baby in my arms. Thank God there are still good people to trust in.
Shipment from Rosenberg, TX to Texas, TX
Excellent experience! She communicated very effectively and o would use her again in a heartbeat. Thank you for getting our new girl to us!
Shipment from Pine Bush, NY to Burbank, CA
Natalia was great! She provided her location at all times and sent pictures of our pooch everyday. She even administered her medication twice a day! We are very happy we choose Natalia to lovingly drive our Siberian Husky across the country from NY to LA.
Shipment from Kansas City, KS to Fremont, CA
Amanda was amazing!!! She's absolutely lovely and I am so grateful for her help in getting my 3 furbabies transported from Kansas to California. She was open to discussing different options for transport which I really appreciated. We ended up settling on air transport for my kitties and she came armed with treats and supplies to ensure a pleasant travel experience. One of the flights ended up getting delayed but Amanda was able to pivot quickly and get a new flight so her connection to California wouldn't get missed. I got constant photograph and text updates throughout the journey which was so important to me. Thank you again for taking such excellent care of my babies!!!!!
Shipment from Muskogee, OK to Ottawa, IL
Joletta was absolutely wonderful! PayPal was acting wonky on both ends. She could have refused to transport until payment was complete, but she worked with me, fixed the problem, and then did a perfect transport.
Shipment from North Arlington, NJ to North Port, FL
Tricia was so great to work with. She communicated with me through every detail and we worked together on how to get my cat down to me. She was so easy to work with and understanding!! She took amazing care of my cat and pickup and drop off was a breeze!!! She is amazing!!!!
Shipment from Decatur, TX to Fresno, CA
Great driver. Really good with dogs. Made my dog a friend and she doesnât make friends. Would definitely recommend.
Shipment from Lexington, KY to Houston, TX
Everything went great! Good communication and sent pictures for reassurance! Very kind and very appreciative foe their help on the transport!
Shipment from East Point, GA to Austin, TX
Brittany was very professional and communicative. She was very patient with us because our pet was coming from India and there were several moving parts. She also knew the kennel where our dog was kept for CDC review. She did the drive from Atlanta to Austin within a day and gave us regular updates. She was the BEST!
Shipment from Los Angeles, CA to New York, NY
Natalia was absolutely incredible transporting my German Shepherd Freya from LA to NYC. I was nervous handing off my dog for a cross-country trip, but she put those worries to rest immediately. She worked around my schedule, communicated proactively throughout the entire journey, and sent updates every single day. My pup arrived happy and stress-free. Truly the best, I couldn't recommend her more highly.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,454+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.