CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Sealy, TX to Palm Beach, FL
Great experience! Professional, Cordial, with prompt responses. Shipped a Service Dog from Texas to Florida, good rate, timely delivery. Dog just laid down in back seat and enjoyed the ride! HuntersCreekRetrievers.com will use them again and recommend to anyone looking for good dog transporter!
Shipment from Osprey, FL to Avalon, NJ
Barry is a wonderful man. He took wonderful care of Australian Shepherds. He delivered them as promised. Highly recommend!
Shipment from Oswego, IL to Buckeye, AZ
Got pictures every day of my dog as he made his journey from Illinois to Arizona and he was very happy the entire time, his usual silly self and it was very funny seeing his little progresses and he was super happy to see us when he got to the new home.
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All other items from Windham, NH to Kosciusko, MS (1430 mi)
Transport worked as it should.
Shipment from Broken Arrow, OK to Fleming Island, FL
Ohla was amazing she took pictures every step of the way and made sure my little Ellie was picked up and dropped off in a very timely manner. She answered all my questions quickly!
Shipment from Chicago, IL to Minot Air Force Base, ND
Breezie was spectacular in helping us get our 3 pets to minot! We have had one of the hardest moves from overseas and she made it so much easier!!!! My pets were brought to me in less than 24 hours and she communicated the entire time!!! Thank you for everything!!
Shipment from Smyrna, GA to North Miami, FL
I cannot rate Exquisite Pet Transportation high enough! The attention to detail, the care he took of my dog and the overall experience was so great! He provided pictures along the way and was always accessible! Highly recommend!
Shipment from Bristol, VA to Queens, NY
Great service! Had gps tracking!
Shipment from Port Royal, PA to Salem, MA
If I could give more than 5* I absolutely would! Terry was polite, punctual and informative. He kept me updated throughout the journey and made relocating my fur baby stress free. Thank you Terry!
Shipment from Rock Valley, IA to Billings, MT
Communication was great. He sent picts and updates throughout the trip. Very easy and effortless! Thank you for taking good care of our fur baby on her journey!
Shipment from Ontario, CA to Santa Clarita, CA
Bryan is such a great guy and went above and beyond to transport Bentley, who is a rescue dog, from ARC to my home in Santa Clarita! You couldnât ask for a more loving and caring transport service! I give Bryan 5 Stars!!!
Shipment from Warrenton, VA to Fort Wayne, IN
When we moved my 81 year old Mom and her 4 year cat named Willow from VA to IN, I knew right away that Jill was the one to transport Willow safely. Jill communicated with us every step of the way and delivered Willow safely to the assisted living facility. Trusting our pets to someone else is often hard to do especially during a stressful time and Jill made this transition so much easier!
Shipment from Millersburg, PA to New York, NY
Deanna and her sister were so amazing!!!! Cared for my fur baby BREEZY so well! Kept me updated and had gps tracking all the way! Worked with mine and breederâs schedule for pick up and delivery home. Breezy and I canât thank them enough!!!!
Shipment from Scott Air Force Base, IL to Vancouver, WA
Very professional, trustworthy, and kind. If I needed to, would definitely hire again.
Shipment from San Diego, CA to Raleigh, NC
Thank you to Terry, Rod and Jonathon! They kept me updated constantly through out the entire time they had Kita! Very professional and I felt like my fur baby was in good hands! Highly recommend!
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.