CitizenShipper Reviews:
What 75,170+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,170 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from Wimberley, TX to Shalimar, FL
Sabrina was amazing! She delivered our teeny tiny baby cavalier and was in communication with us every step of the long journey from west Texas to Florida. I Bo would definitely use her services again!
Shipment from Houston, TX to University City, MO
10/10 would recommend. I received A1 service from Transporter Tinisha from start to finish. Kept good communication along the whole journey which gave me peace and mind. Tinisha truley went above and beyond to drop off my cats. Even when one of the cats was being defensive and ran to go hide she show great patience and kindness to lure the cat out safely. Whenever I need her services again I will forsure give her a call.
Shipment from Kennewick, WA to Spring Valley, WI
Great guy, great experience and great communication.
Ready to ship? List your pet, vehicle, or household item for free and compare quotes from background-checked transporters.
Shipment from Snowflake, AZ to Macomb, IL
A+ Service from this driver
Shipment from Chula Vista, CA to Chatham, NJ
She stole my deposit and then blocked me. Please protect yourself and do not work with this person.
Shipment from St. Augustine, FL to Las Vegas, NV
Delivered my pet across country in just over 2 days. Phenomenal! Tracking the whole way and photos. Very satisfied. Thank you!
Shipment from Kenner, LA to Murrieta, CA
He got our 45 pound chow chow from New Orleans to San Diego safely! Very responsive. We were able to track her location the entire way and received a few videos!.
Shipment from Morristown, NJ to Acworth, GA
Completely satisfied. Would recommend to anyone who needs to transport their fur babies!
Shipment from Brooksville, FL to Temecula, CA
Kevin took care of my little one and got him safely to me. It was my first time using a service like this and I would definitely use again. The whole process was smooth and easy.
Shipment from Key West, FL to St. Louis, MO
We (and our dogs) had a great experience with our ride along. Pups were delivered safe and sound and happy. Thanks guys.
Shipment from New York, NY to Shreveport, LA
Iâm very satisfied with the results of Omarâs transport I would recommend that you get Omar to transport ur pet
Shipment from Sharon Springs, NY to New Canaan, CT
Great communication easy to book and showed up when said were going to be there. Thank you for great service. Will book again.
Shipment from Urbanna, VA to Santa Fe, NM
Exceptional in every way. Communication at every step, planning, bonding with Rhona immediately, and creating a fast, safe, and fun trip for her (and all of us humans watching the trip via the web, thanks to the intelligent and easy-to-use technology Chris makes available to his customers). Chris is a real gentleman with a gift for dealing with canines. Thank you, Chris!Absolutely exceptional in every way. Communication was consistent throughout the process, and the planning was seamless. Rhona bonded with Chris immediately, and he created a fast, safe, and enjoyable experience for her (as well as for all of us watching the journey online, thanks to the intelligent and user-friendly technology Chris provides). Chris is a true gentleman with a remarkable talent for working with dogs. Thank you, Chris!
Shipment from Rockford, IL to Maryland, MD
Having someone you donât know take your dog half way across country and putting money down seemed daunting. But the stress and worries I had quickly went away due to all direct communications and conversations leading up to the pick up date and during the transportation. My dog seemed to love her and she updated me and sent pictures and videos of our dog!! Loved the experience, took so much stress out!!! Thank you!!!!
Shipment from Oak Park, CA to Southlake, TX
DO NOT TRUST THIS BROKER â UNACCEPTABLE LAST-MINUTE BAIT-AND-SWITCH Unbelievably unprofessional experience with Capital Logistics Management LLC (USDOT# 4094899 / MC# 1560785). I accepted their bid on CitizenShipper a full THREE MONTHS ago (February 20, 2026) to ship my Ford F-150 Lightning to Southlake. Their point of contact, Michael Gray, waited until todayâless than 24 hours before my scheduled pickup tomorrow morning at 9:00 AMâto call me and demand a price hike to $1,400. Michael tried to leverage gas price increases over the last three months to pass these unexpected costs onto me at the absolute last second. While market fluctuations and fuel cost increases over a 90-day period make sense, Michael Gray waiting until the absolute final hour to spring a massive upcharge on a customer is completely unacceptable. Capital Logistics had three months to communicate a rate adjustment or renegotiate in good faith. Instead, they deliberately held out until the day before pickup, trying to weaponize the stressful, time-sensitive nature of a residential move to force me into paying more. I refuse to reward a company that uses high-pressure, last-minute extortion tactics. A formal consumer protection complaint has been logged with the Federal Motor Carrier Safety Administration (FMCSA Case #0279839) against their license. If you use Capital Logistics Management LLC, expect them to sit on your booking for months and then have someone like Michael Gray demand more money right when your bags are packed. Completely untrustworthy timing.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,170+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.