CitizenShipper Reviews:
What 75,296+ Customers Say
Verified Ratings Across CitizenShipper, Google, Trustpilot, and Facebook
Average Rating
All transporters pass background checks for felonies and DUIs before they can bid on shipments.
Every review on this page is from a real customer who booked a shipment through CitizenShipper. We publish all feedback, positive and negative.
Read what pet owners, customers shipping vehicles, and breeders say about their experience, then decide for yourself.
CitizenShipper has connected pet owners and shippers with transporters since 2008. Across Google, Trustpilot, and Facebook, customers have left more than 75,296 reviews with an average rating of 4.8 out of 5 stars.
Most reviews mention pet transport, with dog and cat shipments making up the majority of bookings.
Most Recent Reviews From Our Customers
Shipment from McLean, VA to Medina, WA
Very satisfying experience, so sweet and kind person
Shipment from McArthur, OH to Boston, MA
Tyler was amazing from the beginning! He made sure Poppy was comfortable & informed me on how the ride was for her when dropping her off. He provided all the paper work her breeders gave us upon arriving & communication was excellent the entire time! Thank you Tyler for ensuring Poppy got to her new home safely we appreciate everything!
Shipment from Burlington, WA to Helena, MT
Awesome experience with ADL! Great communication, let you know when your bike was picked up, and keep you in the know where your bike is with GPS tracking. Driver was great! Always answered when I messaged him, and texted right back. I have never had something like this shipped, but they made it easy to accomplish. Would use them again! In a heartbeat👍🏻😊 Thank You!
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Shipment from Stephens City, VA to Philadelphia, PA
Exceptionally friendly; great communication. They had everything ready to receive Freya and made the whole process so easy. Went above and beyond even offering to stop for a harness when ours didn’t fit. Highly recommend them!
Shipment from West Warwick, RI to Buchanan, VA
Very satisfied with the service. I always received a fast response and delivery was done within the time frame given.
Shipment from Dallas, TX to Colorado Springs, CO
Very excellent service! Drove several states to help us out! Very kind and could not ask for better service!!
Shipment from Rockwall, TX to Portland, ME
Ryan is nice, but we had some issues. We booked a family ride for 3 kitties and a dog. We were assured our animals would be cared for as a family. He told me other transport companies would promise solo rides and switch. Well, at the last minute, Ryan told me he was bringing another dog. I agreed ( had no choice because he told me) because my dog is great with all animals. Logistics were great and we were happy until Ryan arrived. Not only was his car full of stuff and in pretty bad condition, but the other dog bared his teeth and growled at our dog (a puppy btw). The dog continued this behavior and then snapped at our dog. Additonally, there was little room for our dog and the cats, especially since our dog would then need to be kenneled the whole trip due to the other dog's behavior. We also had no clue if the dog would be OK around cats as he had never been around cats. Why bring a dog on a trip that hasn't been around cats and who is growling at other dogs? He even admitted that the dog had growled at his dog! I continually became uneasy and my concerns were met with dismissal. This man does not transport cats and you can tell. What if that dog killed my cat? What if that dog hurt my dog? Unacceptable! We had to send him on his way without my animals. I am so very upset as I am now without the $360 deposit I paid him for no service. No apology and no remorse. I do not think I am unreasonable about the situation.
Shipment from Hotchkiss, CO to Boston, MA
Great job
Shipment from Virginia Beach, VA to Trophy Club, TX
Uncle Mello got my babies on their over 20 hour drive safely and with all the updates! It was so appreciated and my mind was completely at ease when he arrived at pick up! Also very responsive through the whole process until pick up day and through the journey!
Shipment from Euless, TX to Lake Havasu City, AZ
The whole experience was flawless. Leanis went way above and beyond to make everything work out seamlessly. I highly recommend her!!
Shipment from Kingsville, MO to Traverse, MN
Fantastic! This is our second booking. You will not be disappointed. Above and beyond care. Thanks again!
Shipment from Los Angeles, CA to Fort Worth, TX
Could not have been a better experience! Would recommend every time! Very communicative and got my dog to Texas very swiftly!
Shipment from Birdsboro, PA to Brooklyn, NY
Everything was good throwout entire process: Alex responded regularly and delivery was quicker than I expected. Puppy arrived safe and sound. Thanks a lot!
Shipment from Spring, TX to McKinney, TX
Robbie was absolutely wonderful to work with moving two mini pigs. He kept us both updated leading up to the trip and the entire day. They arrived quickly and were not stressed during the trip. Thank you for taking such good care of Hammy and Beans.
Frequently Asked Questions
Are CitizenShipper reviews real?
Yes. Every review on this page comes from a verified customer who completed a booking through the CitizenShipper platform. Reviews are not edited or filtered. Both positive and negative feedback is published.
What is CitizenShipper's average rating?
CitizenShipper holds a 4.8-star average on Google with 75,296+ verified reviews across Google, Trustpilot, and Facebook.
What do customers complain about on CitizenShipper?
The most common complaints involve delivery timeline changes and gaps in driver communication. CitizenShipper is a marketplace that connects customers with independent transporters, so service quality varies by driver. All transporters are background-checked, and the platform offers a $1,000 Pet Protection Plan and a Booking Assurance Guarantee.
How does CitizenShipper handle bad reviews?
CitizenShipper does not remove negative reviews. If a booking goes wrong, customers can file a support request or call +1-520-473-8452. The Booking Assurance Guarantee covers refund protection and driver replacement.